Home › Companies › Hcut Fa Ap2 Oraclecloud Com CX 1 › Representative, Customer Service and Support
Representative, Customer Service and Support
Hcut Fa Ap2 Oraclecloud Com CX 1 · IDN Jakarta, Jakarta, JAKARTA, ID · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcut Fa Ap2 Oraclecloud Com CX 1 |
| Title | Representative, Customer Service and Support |
| Normalized title | - |
| Department / team | Operations |
| Location | JAKARTA, ID, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-02 / 2026-06-02 |
| Changed / last seen | 2026-06-17 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcut Fa Ap2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in JAKARTA. | Open |
| Department jobs | Active postings in Operations. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcut Fa Ap2 Oraclecloud Com CX 1 |
| Source | 794de3cf-a722-4015-a823-6bb9fb326029 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.
Responsibilities
Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
Provide account with cost effective shipment plan via booking authorization
Book approved shipment with nominated carriers.
Plan consol shipments and coordinate with warehouse on cargo deliveries
Release non-negotiable e-FCR and BL to vendor to docs processing.
Receive and check docs for accuracy and completeness before dispatching.
Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).
Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)
Provide customers updates related to their shipments
Qualifications
Qualification*
University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
Requirements*
Minimum 3 years of experience in Freight Forwarding / Logistics industry.
Knowledge in Sea / Air Freight will be added advantage.
Pleasant personality with positive working attitude.
Possess excellent communication and interpersonal skills.
Company
MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.
Full job record
| Job ID | b91be612c322ff1094e4a8365207f450641a4046 |
| Org ID | e6564fe2-7b6f-4f6b-82aa-57ac9199ce52 |
| Source ID | 794de3cf-a722-4015-a823-6bb9fb326029 |
| Board ID | 794de3cf-a722-4015-a823-6bb9fb326029 |
| Provider | oracle_hcm |
| Provider Job Key | 3966 |
| Title | Representative, Customer Service and Support |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | IDN Jakarta, Jakarta, JAKARTA, ID |
| Department | Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | ID |
| City | JAKARTA |
| Salary Raw | Description The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements. Responsibilities Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met Provide account with cost effective shipment plan via booking authorization Book approved shipment with nominated carriers. Plan consol shipments and coordinate with warehouse on cargo deliveries Release non-negotiable e-FCR and BL to vendor to docs processing. Receive and check docs for accuracy and completeness before dispatching. Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc). Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems) Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary) Provide customers updates related to their shipments Qualifications Qualification* University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors. Requirements* Minimum 3 years of experience in Freight Forwarding / Logistics industry. Knowledge in Sea / Air Freight will be added advantage. Pleasant personality with positive working attitude. Possess excellent communication and interpersonal skills. Company MAKING THE IMPOSSIBLE, POSSIBLE APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://hcut.fa.ap2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3966 |
| Apply URL | https://hcut.fa.ap2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3966 |
| First Seen At | 2026-06-02 12:01:59Z |
| Last Seen At | 2026-06-20 11:58:29Z |
| Last Checked At | 2026-06-20 11:58:29Z |
| Last Changed At | 2026-06-17 11:14:26Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 02:07:36Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcut.fa.ap2.oraclecloud.com|CX_1/date=2026-06-20/2026-06-20T11-58-18-233Z-dfc58abd38e5a12a62f370ce26b5999464e7cd7bdff6a9bfe812cf92c346c007.json |
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