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Representative, Customer Service and Support

Hcut Fa Ap2 Oraclecloud Com CX 1 · IDN Jakarta, Jakarta, JAKARTA, ID · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcut Fa Ap2 Oraclecloud Com CX 1
TitleRepresentative, Customer Service and Support
Normalized title-
Department / teamOperations
LocationJAKARTA, ID, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-02 / 2026-06-02
Changed / last seen2026-06-17 / 2026-06-20

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hcut Fa Ap2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in JAKARTA.Open
Department jobsActive postings in Operations.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcut Fa Ap2 Oraclecloud Com CX 1
Source794de3cf-a722-4015-a823-6bb9fb326029
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements. Responsibilities Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met Provide account with cost effective shipment plan via booking authorization Book approved shipment with nominated carriers. Plan consol shipments and coordinate with warehouse on cargo deliveries Release non-negotiable e-FCR and BL to vendor to docs processing. Receive and check docs for accuracy and completeness before dispatching. Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc). Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems) Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary) Provide customers updates related to their shipments Qualifications Qualification* University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors. Requirements* Minimum 3 years of experience in Freight Forwarding / Logistics industry. Knowledge in Sea / Air Freight will be added advantage. Pleasant personality with positive working attitude. Possess excellent communication and interpersonal skills. Company MAKING THE IMPOSSIBLE, POSSIBLE APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.

Full job record

Job IDb91be612c322ff1094e4a8365207f450641a4046
Org IDe6564fe2-7b6f-4f6b-82aa-57ac9199ce52
Source ID794de3cf-a722-4015-a823-6bb9fb326029
Board ID794de3cf-a722-4015-a823-6bb9fb326029
Provideroracle_hcm
Provider Job Key3966
TitleRepresentative, Customer Service and Support
Normalized Title
Statusactive
Activeyes
Location TextIDN Jakarta, Jakarta, JAKARTA, ID
DepartmentOperations
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionID
CityJAKARTA
Salary RawDescription The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements. Responsibilities Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met Provide account with cost effective shipment plan via booking authorization Book approved shipment with nominated carriers. Plan consol shipments and coordinate with warehouse on cargo deliveries Release non-negotiable e-FCR and BL to vendor to docs processing. Receive and check docs for accuracy and completeness before dispatching. Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc). Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems) Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary) Provide customers updates related to their shipments Qualifications Qualification* University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors. Requirements* Minimum 3 years of experience in Freight Forwarding / Logistics industry. Knowledge in Sea / Air Freight will be added advantage. Pleasant personality with positive working attitude. Possess excellent communication and interpersonal skills. Company MAKING THE IMPOSSIBLE, POSSIBLE APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://hcut.fa.ap2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3966
Apply URLhttps://hcut.fa.ap2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3966
First Seen At2026-06-02 12:01:59Z
Last Seen At2026-06-20 11:58:29Z
Last Checked At2026-06-20 11:58:29Z
Last Changed At2026-06-17 11:14:26Z
Inactive At
Source Posted At2026-06-02 02:07:36Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcut.fa.ap2.oraclecloud.com|CX_1/date=2026-06-20/2026-06-20T11-58-18-233Z-dfc58abd38e5a12a62f370ce26b5999464e7cd7bdff6a9bfe812cf92c346c007.json
Event Fields
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  "last_changed_at": "2026-06-17T11:14:26.670Z",
  "active_status": "active"
}
Parsed Structured
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    "countries": [
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  },
  "remote_policy": "hybrid",
  "salary_period": "day",
  "workplace_type": "hybrid",
  "salary_currency": null
}
Extensions
{}
Native Structured
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