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Internal Service Advisor

324912bf A0e2 42b9 9476 F04fbe862ca1 19000101 000001 · Legendary Marine Pensacola - Harbor View, Pensacola, FL, US, Pensacola, FL · Active · $45,000–$70,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company324912bf A0e2 42b9 9476 F04fbe862ca1 19000101 000001
TitleInternal Service Advisor
Normalized title-
Department / team-
LocationLegendary Marine Pensacola - Harbor View, FL, United States
Work model-
Employment typeFull Time
Salary$45,000–$70,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-31 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company324912bf A0e2 42b9 9476 F04fbe862ca1 19000101 000001
Sourcee334268f-df47-4873-8af6-1beec7be50e2
ATS providerADP Workforce Now Recruiting

Description

POSITION SUMMARY As an Internal Service Advisor at OneWater Marine, you will play a critical role in supporting our service department operations by assisting with internal communication, facilitating service requests, ensuring proper documentation, and collaborating with service technicians, parts departments, and other teams to streamline service processes. This role is focused on ensuring smooth operations and efficient service delivery, both internally and externally. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties (Most Important to Least Important) Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner. Manages technician’s workflow and schedules assigned repair orders appropriately. Performs detailed write-up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval. Collaborate with the service manager to improve internal processes, workflow, and operational efficiency. Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation. Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers. Obtains warranty or service contract approvals in a timely manner. Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs. Performs quality control checks on finished boats, assuring completion of repairs & cleanliness. SKILLS Excellent interpersonal and communication skills Ability to build and maintain customer relationships Ability to manage service schedules and appointments Ability to prioritize tasks in a fast-paced environment Detail-oriented with accurate documentation and reporting Efficient in managing workflow and ensuring customer expectations are met QUALIFICATIONS / REQUIREMENTS High school diploma or equivalent (required) Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred Experience working in a service department (marine service experience is a strong advantage) Knowledge of marine equipment, boats, engines, and parts (strongly preferred) Familiarity with basic marine maintenance and repair terminology PHYSICAL DEMANDS Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities. C=Constantly F=Frequently O=Occasionally R=Rarely (5-8 hrs. /shift) (2-5 hrs. /sift) (Up to 2 hrs. /shift) (Not regular part of job) Physical Activities Remaining in a stationary position, often standing or sitting for prolonged periods F Repeating motions that may include the wrists, hands and/or fingers F Moving about to accomplish tasks or moving from one worksite to another F Operating motor vehicle O Communicating with others to exchange information C Assessing the accuracy, neatness and thoroughness of the work assigned C Hearing C Talking C Seeing C Eye/Hand/Foot Coordination F WORK ENVIRONMENT Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How would you best describe the environmental demands for this position? (Check only one) Environmental Conditions No adverse environmental conditions expected X Poor ventilation Hazardous conditions Small and/or enclosed spaces Noisy environments How would you best describe the physical demands for this position? (Check only one) Physical Demands Sedentary work that primarily involves sitting/standing ☐ Light work that includes moving objects up to 20 pounds ☐ Medium work that includes moving objects up to 50 pounds ☐ Heavy work that includes moving objects up to 100 pounds or more ☒ This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N) DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION: OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Full job record

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Provider Job Key550267
TitleInternal Service Advisor
Normalized Title—
Statusactive
Activeyes
Location TextLegendary Marine Pensacola - Harbor View, Pensacola, FL, US, Pensacola, FL
Department—
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CountryUnited States
RegionFL
CityLegendary Marine Pensacola - Harbor View
Salary Raw45000.00 To 70000.00 (USD) Annually
Salary Min45,000
Salary Max70,000
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First Seen At2026-05-31 18:57:58Z
Last Seen At2026-06-06 13:14:45Z
Last Checked At2026-06-06 13:14:45Z
Last Changed At2026-06-06 13:14:45Z
Inactive At—
Source Posted At2026-03-31 15:34:00Z
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    "requisitionDescription": "<div><div><p id=\"isPasted\"><strong>POSITION SUMMARY</strong></p><p>As an Internal Service Advisor at OneWater Marine, you will play a critical role in supporting our service department operations by assisting with internal communication, facilitating service requests, ensuring proper documentation, and collaborating with service technicians, parts departments, and other teams to streamline service processes. This role is focused on ensuring smooth operations and efficient service delivery, both internally and externally.</p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong>&nbsp;</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"682\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p>Duties (Most Important to Least Important)</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Manages technician&rsquo;s workflow and schedules assigned repair orders appropriately.</li></ul><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Performs detailed write-up of customers concerns and incorporate required work utilizing &ldquo;Complaint, Cause &amp; Correction&rdquo; on each repair order and provide timely estimates for customer approval.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.&nbsp;</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Obtains warranty or service contract approvals in a timely manner.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li>Performs quality control checks on finished boats, assuring completion of repairs &amp; cleanliness.</li></ul></td></tr></tbody></table><p>&nbsp;</p><p><strong>SKILLS&nbsp;</strong></p><ul><li>Excellent interpersonal and communication skills</li><li>Ability to build and maintain customer relationships</li><li>&nbsp;Ability to manage service schedules and appointments</li><li>Ability to prioritize tasks in a fast-paced environment</li><li>Detail-oriented with accurate documentation and reporting</li><li>Efficient in managing workflow and ensuring customer expectations are met</li></ul><p><strong>QUALIFICATIONS / REQUIREMENTS</strong></p><ul><li>High school diploma or equivalent (required)</li><li>Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred</li><li>Experience working in a service department (marine service experience is a strong advantage)</li><li>Knowledge of marine equipment, boats, engines, and parts (strongly preferred)</li><li>Familiarity with basic marine maintenance and repair terminology</li></ul><p><strong>&nbsp;</strong></p><p><strong>PHYSICAL DEMANDS</strong></p><p>Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>&nbsp;</p><p><strong>Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.</strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 24.1431%;\"><p>C=Constantly</p></td><td valign=\"top\" style=\"width: 25.0373%;\"><p>F=Frequently</p></td><td valign=\"top\" style=\"width: 25.0373%;\"><p>O=Occasionally</p></td><td valign=\"top\" style=\"width: 25.7824%;\"><p>R=Rarely</p></td></tr><tr><td valign=\"top\" style=\"width: 24.1431%;\"><p>(5-8 hrs. /shift)</p></td><td valign=\"top\" style=\"width: 25.0373%;\"><p>(2-5 hrs. /sift)</p></td><td valign=\"top\" style=\"width: 25.0373%;\"><p>(Up to 2 hrs. /shift)</p></td><td valign=\"top\" style=\"width: 25.7824%;\"><p>(Not regular part of job)</p></td></tr></tbody></table><p>&nbsp;</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"671\"><tbody><tr><td colspan=\"4\" valign=\"top\" style=\"width: 671px;\"><p>Physical Activities</p></td></tr><tr><td valign=\"top\" style=\"width: 300px;\"><p>Remaining in a stationary position, often standing or sitting for prolonged periods</p></td><td valign=\"top\" style=\"width: 36px;\"><p><strong>&nbsp;F</strong></p></td><td valign=\"top\" style=\"width: 294px;\"><p>Repeating motions that may include the wrists, hands&nbsp;and/or fingers</p></td><td valign=\"top\" style=\"width: 42px;\"><p>F</p></td></tr><tr><td valign=\"top\" style=\"width: 300px;\"><p>Moving about to accomplish tasks or moving from one worksite to another</p></td><td valign=\"top\" style=\"width: 36px;\"><p><strong>&nbsp;F</strong></p></td><td valign=\"top\" style=\"width: 294px;\"><p>Operating motor vehicle</p></td><td valign=\"top\" style=\"width: 42px;\"><p>O</p></td></tr><tr><td valign=\"top\" style=\"width: 300px;\"><p>Communicating with others to exchange information</p></td><td valign=\"top\" style=\"width: 36px;\"><p><strong>&nbsp;C</strong></p></td><td valign=\"top\" style=\"width: 294px;\"><p>Assessing the accuracy, neatness&nbsp;and thoroughness of the work assigned</p></td><td valign=\"top\" style=\"width: 42px;\"><p>C</p></td></tr><tr><td valign=\"top\" style=\"width: 300px;\"><p>Hearing</p></td><td valign=\"top\" style=\"width: 36px;\"><p><strong>&nbsp;C</strong></p></td><td valign=\"top\" style=\"width: 294px;\"><p>Talking</p></td><td valign=\"top\" style=\"width: 42px;\"><p>C</p></td></tr><tr><td valign=\"top\" style=\"width: 300px;\"><p>Seeing</p></td><td style=\"width: 36px;\"><p>C</p></td><td valign=\"top\" style=\"width: 294px;\"><p>Eye/Hand/Foot Coordination</p></td><td valign=\"top\" style=\"width: 42px;\"><p>F</p></td></tr></tbody></table><p>&nbsp;</p><p>&nbsp;</p><p><strong>WORK ENVIRONMENT</strong></p><p>Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</p><p>&nbsp;</p><p>How would you best describe the environmental demands for this position? (Check only one)</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"674\"><tbody><tr><td colspan=\"4\" valign=\"top\" style=\"width: 674px;\"><p>Environmental Conditions</p></td></tr><tr><td valign=\"top\" style=\"width: 301px;\"><p>No adverse environmental conditions expected</p></td><td valign=\"top\" style=\"width: 36px;\"><p>X</p></td><td valign=\"top\" style=\"width: 295px;\"><p>Poor ventilation</p></td><td valign=\"top\" style=\"width: 42px;\"><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 301px;\"><p>Hazardous conditions</p></td><td valign=\"top\" style=\"width: 36px;\"><p>&nbsp;</p></td><td valign=\"top\" style=\"width: 295px;\"><p>Small and/or enclosed spaces</p></td><td valign=\"top\" style=\"width: 42px;\"><p>&nbsp;</p></td></tr><tr><td valign=\"top\" style=\"width: 301px;\"><p>Noisy environments</p></td><td valign=\"top\" style=\"width: 36px;\"><p>&nbsp;</p></td><td valign=\"top\" style=\"width: 295px;\"><p>&nbsp;</p></td><td valign=\"top\" style=\"width: 42px;\"><p>&nbsp;</p></td></tr></tbody></table><p>How would you best describe the physical demands for this position? (Check only one)</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"671\"><tbody><tr><td colspan=\"2\" valign=\"top\" style=\"width: 671px;\"><p>Physical Demands</p></td></tr><tr><td valign=\"top\" style=\"width: 630px;\"><p>Sedentary work that primarily involves sitting/standing</p></td><td valign=\"top\" style=\"width: 42px;\"><p>☐</p></td></tr><tr><td valign=\"top\" style=\"width: 630px;\"><p>Light work that includes moving objects up to 20 pounds</p></td><td valign=\"top\" style=\"width: 42px;\"><p>☐</p></td></tr><tr><td valign=\"top\" style=\"width: 630px;\"><p>Medium work that includes moving objects up to 50 pounds</p></td><td valign=\"top\" style=\"width: 42px;\"><p>☐</p></td></tr><tr><td valign=\"top\" style=\"width: 630px;\"><p>Heavy work that includes moving objects up to 100 pounds or more</p></td><td valign=\"top\" style=\"width: 42px;\"><p>☒</p></td></tr></tbody></table><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><strong>This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)</strong></p><p>&nbsp;</p><p><strong><em>&nbsp;</em></strong></p><p><em><span style=\"color: rgb(226, 80, 65);\">DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:</span></em></p><p><em>&nbsp;</em></p><p><em>OneWater Marine is an Equal Opportunity Employer</em><em>&nbsp;and complies with ADA regulations as applicable.</em></p><p>&nbsp;</p><h2><strong>Note</strong></h2><p>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.</p><p><br></p></div></div>\n",
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        },
        {
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            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Internal Service Advisor",
    "clientRequisitionID": "1952",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Pensacola",
          "postalCode": "32507",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": "Legendary Marine Pensacola - Harbor View, Pensacola, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/550267?cid=324912bf-a0e2-42b9-9476-f04fbe862ca1&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 19166
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/b91bd299d6018278ed7f5fa3d0548e041e3eeba1?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/667ee800-1698-46e3-a47a-392d7e992f96JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/e334268f-df47-4873-8af6-1beec7be50e2JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/b91bd299d6018278ed7f5fa3d0548e041e3eeba1/eventsJSON

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