Slot Tech Lead (Harrah's Philadelphia)

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    "Category": "Casino",
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        "LocationName": "Harrah's Philadelphia"
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    "ExternalDescriptionStr": "<p><span style=\"font-size: 10pt; line-height: 115%;\">Consistently demonstrates superior customer service skills to external and internal guests. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.&nbsp; &nbsp;Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.&nbsp; Creates an atmosphere of luck and celebrates customer wins.&nbsp; Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.&nbsp;Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.&nbsp; Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.&nbsp; Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. &nbsp;Promotes Harrah’s and always projects Harrah’s in a positive light to guests</span></p><p><br>&nbsp;</p>",
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