Home › Companies › Pure Infusion › PAR Supervisor
PAR Supervisor
Pure Infusion · Sandy, UT, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Pure Infusion |
| Title | PAR Supervisor |
| Normalized title | - |
| Department / team | Revenue Cycle Management |
| Location | Sandy, UT, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-18 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-19 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Pure Infusion. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Sandy. | Open |
| Department jobs | Active postings in Revenue Cycle Management. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Pure Infusion |
| Source | 4e9560bb-a891-49d7-84ff-34ace9f9a094 |
| ATS provider | Rippling ATS |
Description
company
About Pure Infusion
Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. We have been recognized as the fastest-growing company in Utah for two years in a row as of October 2025. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration and we’re looking for people who want to help shape what comes next.
If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.
OUR CORE VALUES
We live by four core values that define our culture and guide our hiring:
• People-obsessed
• Relentlessly Improving
• Innovators
• Grateful
In addition to a competitive rates, we offer the following benefits:
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
role
Position Summary The PAR Supervisor leads the patient-facing arm of the revenue cycle for our multi-state ambulatory infusion center (AIC) operation. This role owns inbound patient call triage, outbound self-pay and pre-bad-debt collection outreach, phone-based patient payment intake, payment plan, and live escalation/floor support for the PAR team, while ensuring strict compliance with HIPAA, TCPA, FDCPA, and PCI-DSS standards in every interaction.
Key Responsibilities • Serve as live escalation and triage support: take warm-transferred calls when patients ask for a supervisor or when complexity, complaint risk, or financial sensitivity warrants supervisor handling; provide real-time floor support to coach reps, approve exception payment plans, and authorize courtesy adjustments within policy.
• Own inbound call queue performance across all clinic sites; ensure calls, voicemails, and AdvancedMD portal messages are handled within service-level targets; adjust staffing in real time during peak windows (post-statement, end-of-deductible-year).
• Direct the outbound self-pay collections program: pre-bad-debt outreach, payment reminder campaigns, balance-after-insurance follow-up, and high-balance personal outreach; manage the bad-debt referral pipeline to the third-party agency.
• Supervise patient payment intake by phone (credit/debit, HSA/FSA, ACH/eCheck) under PCI-DSS controls; reconcile daily phone payments reports.
• Own the payment plan program (terms, exceptions, default workflow)
• Hire, train, schedule, coach, and performance-manage the PAR team; run a structured QA call-monitoring program; maintain a KPI scorecard covering service, productivity, financial recovery, quality, and compliance.
• Ensure ongoing team compliance with HIPAA, TCPA, FDCPA, PCI-DSS, state consumer protection statutes (CO, UT, NV, FL, NM, WA), and No Surprises Act requirements.
Required Qualifications • Experience: Minimum 5+ years of healthcare revenue cycle or patient accounts experience, including at least 2 years in a lead or supervisory role. Significant call-center, collections, or patient-facing experience required.
• Compliance: Working knowledge of HIPAA, TCPA, FDCPA, PCI-DSS, and No Surprises Act / Good Faith Estimate requirements as applied to patient communication, debt collection, and payment processing.
• Skills: Strong leadership, de-escalation, and coaching skills; excellent verbal communication; ability to lead a team through difficult patient conversations while maintaining professionalism, empathy, and compliance.
Technology & Systems Preferred stack: AdvancedMD (PM), WeInfuse / R2 (infusion workflow), Waystar (clearinghouse), cloud VoIP / contact center, PCI-DSS payment portal integrated with AdvancedMD, Microsoft Excel & Office Suite. Experience with comparable systems plus demonstrated rapid-learning ability will be considered.
Preferred Qualifications • Prior experience in infusion, oncology, specialty pharmacy, or other high-acuity, high-deductible reimbursement environments.
• Multi-site, multi-state centralized business office experience.
• Hands-on Waystar experience (patient statements, patient responsibility logic, remittance interpretation) and merger/TIN-consolidation experience (statement reissuance, integration of acquired patient AR populations).
• Bilingual (English/Spanish) strongly preferred.
• A medical coding or billing certification (CPC, CCS, CPB, CRCS, or comparable) is a strong plus and is viewed as a valuable stepping stone for learning the revenue cycle and reimbursement landscape; revenue-cycle certifications (CRCR, CHFP) also welcome.
Full job record
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| Org ID | 705fd95e-ec87-4fd9-a3dd-919d5aa10f31 |
| Source ID | 4e9560bb-a891-49d7-84ff-34ace9f9a094 |
| Board ID | 4e9560bb-a891-49d7-84ff-34ace9f9a094 |
| Provider | rippling |
| Provider Job Key | 5b0d0c93-cc41-4457-8199-6cd92c3463a5 |
| Title | PAR Supervisor |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Sandy, UT, United States |
| Department | Revenue Cycle Management |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | UT |
| City | Sandy |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/aleracare/jobs/5b0d0c93-cc41-4457-8199-6cd92c3463a5 |
| Apply URL | https://ats.rippling.com/aleracare/jobs/5b0d0c93-cc41-4457-8199-6cd92c3463a5 |
| First Seen At | 2026-06-19 10:07:49Z |
| Last Seen At | 2026-06-19 10:07:49Z |
| Last Checked At | 2026-06-19 10:07:49Z |
| Last Changed At | 2026-06-19 10:07:49Z |
| Inactive At | — |
| Source Posted At | 2026-06-18 21:33:10Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=aleracare/date=2026-06-19/2026-06-19T10-07-47-394Z-72a0897c4380ebfcf1fbf055310beaf6e63b46b15aca660b0306defc0da9fb98.json |
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"role": "<meta><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Position Summary</span></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin-right:0px;margin-bottom:3pt;margin-left:0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The PAR Supervisor leads the patient-facing arm of the revenue cycle for our multi-state ambulatory infusion center (AIC) operation. This role owns inbound patient call triage, outbound self-pay and pre-bad-debt collection outreach, phone-based patient payment intake, payment plan, and live escalation/floor support for the PAR team, while ensuring strict compliance with HIPAA, TCPA, FDCPA, and PCI-DSS standards in every interaction.</span></p><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Key Responsibilities</span></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Serve as live escalation and triage support: take warm-transferred calls when patients ask for a supervisor or when complexity, complaint risk, or financial sensitivity warrants supervisor handling; provide real-time floor support to coach reps, approve exception payment plans, and authorize courtesy adjustments within policy.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Own inbound call queue performance across all clinic sites; ensure calls, voicemails, and AdvancedMD portal messages are handled within service-level targets; adjust staffing in real time during peak windows (post-statement, end-of-deductible-year).</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Direct the outbound self-pay collections program: pre-bad-debt outreach, payment reminder campaigns, balance-after-insurance follow-up, and high-balance personal outreach; manage the bad-debt referral pipeline to the third-party agency.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Supervise patient payment intake by phone (credit/debit, HSA/FSA, ACH/eCheck) under PCI-DSS controls; reconcile daily phone payments reports.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Own the payment plan program (terms, exceptions, default workflow)</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Hire, train, schedule, coach, and performance-manage the PAR team; run a structured QA call-monitoring program; maintain a KPI scorecard covering service, productivity, financial recovery, quality, and compliance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Ensure ongoing team compliance with HIPAA, TCPA, FDCPA, PCI-DSS, state consumer protection statutes (CO, UT, NV, FL, NM, WA), and No Surprises Act requirements.</span></p><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Required Qualifications</span></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><b><strong style=\"white-space:pre-wrap;\">Experience: </strong></b><span style=\"white-space:pre-wrap;\">Minimum 5+ years of healthcare revenue cycle or patient accounts experience, including at least 2 years in a lead or supervisory role. Significant call-center, collections, or patient-facing experience required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><b><strong style=\"white-space:pre-wrap;\">Compliance: </strong></b><span style=\"white-space:pre-wrap;\">Working knowledge of HIPAA, TCPA, FDCPA, PCI-DSS, and No Surprises Act / Good Faith Estimate requirements as applied to patient communication, debt collection, and payment processing.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><b><strong style=\"white-space:pre-wrap;\">Skills: </strong></b><span style=\"white-space:pre-wrap;\">Strong leadership, de-escalation, and coaching skills; excellent verbal communication; ability to lead a team through difficult patient conversations while maintaining professionalism, empathy, and compliance.</span></p><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Technology & Systems</span></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin-right:0px;margin-bottom:3pt;margin-left:0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Preferred stack: </strong></b><span style=\"white-space:pre-wrap;\">AdvancedMD (PM), WeInfuse / R2 (infusion workflow), Waystar (clearinghouse), cloud VoIP / contact center, PCI-DSS payment portal integrated with AdvancedMD, Microsoft Excel & Office Suite. Experience with comparable systems plus demonstrated rapid-learning ability will be considered.</span></p><h2 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Preferred Qualifications</span></h2><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Prior experience in infusion, oncology, specialty pharmacy, or other high-acuity, high-deductible reimbursement environments.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Multi-site, multi-state centralized business office experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Hands-on Waystar experience (patient statements, patient responsibility logic, remittance interpretation) and merger/TIN-consolidation experience (statement reissuance, integration of acquired patient AR populations).</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Bilingual (English/Spanish) strongly preferred.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in 0px 1pt;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">A medical coding or billing certification (CPC, CCS, CPB, CRCS, or comparable) is a strong plus and is viewed as a valuable stepping stone for learning the revenue cycle and reimbursement landscape; revenue-cycle certifications (CRCR, CHFP) also welcome.</span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Pure Infusion</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. We have been recognized as the fastest-growing company in Utah for two years in a row as of October 2025. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration and we’re looking for people who want to help shape what comes next.</span><span style=\"color:rgb(51,51,51);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">If you’ve been looking for a healthcare position that truly allows you to love on, personally care for, and intentionally work with patients without the chaos of traditional healthcare systems, then Pure is likely what you have been waiting for, we hope you’ll keep reading.</span><br><br><b><strong style=\"white-space:pre-wrap;\">OUR CORE VALUES</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We live by four core values that define our culture and guide our hiring:</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">• People-obsessed</span><br><span style=\"font-size:11pt;white-space:pre-wrap;\">• Relentlessly Improving</span><br><span style=\"font-size:11pt;white-space:pre-wrap;\">• Innovators</span><br><span style=\"font-size:11pt;white-space:pre-wrap;\">• Grateful</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">In addition to a competitive rates, we offer the following benefits:</span><br><br><span style=\"white-space:pre-wrap;\">• 401(k) Matching</span><br><span style=\"white-space:pre-wrap;\">• Health, Vision, and Dental Insurance</span><br><span style=\"white-space:pre-wrap;\">• Over 20 days of paid time off annually</span></p>"
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