Customer Support Technician II (T2)

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    "jobDescription": "<p><b>Who We Are</b></p><p></p><p>Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. </p><p></p><p><b>What We Offer</b></p><p></p><p>Salary:</p>$20.00 - $27.50<p style=\"text-align:inherit\"></p><p style=\"text-align:left\">Location:</p>Phoenix,AZ<p></p><p>You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. </p><p></p><p>At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a href=\"https://hrportal.ehr.com/applied/\" target=\"_blank\"><span><u>benefits</u></span></a>. </p><p></p><p><b>Key Responsibilities</b></p><p>Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. </p><p>Assists senior engineers with corrective maintenance as needed.</p><p>Disassembles, cleans and rebuilds kits as part of kit management quality.</p><p>Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.</p><p>Able to diagnose and resolve basic technical problems.</p><p>Strives to perform established BKM’s.  Follows all IP guidelines.</p><p>Develops the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining an orderly work area.</p><p>Complies with all safety procedures and consistently demonstrates safety as a value.</p><p></p><p><b>Functional Knowledge</b></p><ul><li>Applies basic analytical skills or scientific methods or operational processes  to perform straightforward activities</li></ul><p></p><p><b>Business Expertise</b></p><ul><li>Understands how the assigned duties relate to others in the team and how the team integrates with others</li></ul><p></p><p><b>Leadership</b></p><ul><li>Has no supervisory responsibilities</li></ul><p></p><p><b>Problem Solving</b></p><ul><li>Uses standard operating procedures or scientific methods to guide own work and solve standard problems</li></ul><p></p><p><b>Impact</b></p><ul><li>Impacts own work</li></ul><p></p><p><b>Interpersonal Skills</b></p><ul><li>Uses communication skills to exchange information</li></ul><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Additional Information</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Time Type:</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Employee Type:</b></p>Assignee / Regular<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Travel:</b></p>No<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Relocation Eligible:</b></p>No<p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\">The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\">For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\">Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\">In addition, Applied endeavors to make our <a target=\"_blank\" href=\"https://www.appliedmaterials.com/us/en/careers.html\"><span><u>careers site</u></span></a> accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at <span><span><span><span><span><span><span><span><span class=\"WKM0\">Accommodations_Program&#64;amat.com,</span></span></span></span></span></span></span></span></span> or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</p>",
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