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HomeCompanies3B7D41D91746BB95F1A4DACFC560089BCollections Specialist

Collections Specialist

3B7D41D91746BB95F1A4DACFC560089B · US TN IIQ 001 Knoxville TN Office - Knoxville, TN 37922; 2035 Lakeside Centre Way ste 250, Knoxville, TN, 37922, USA · Active · Paycom ATS

Job facts

FieldValue
Company3B7D41D91746BB95F1A4DACFC560089B
TitleCollections Specialist
Normalized title-
Department / team-
LocationKnoxville, TN, United States
Work model-
Employment type-
SalaryUSD $0 - $0
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-07-14 / 2026-07-18
Changed / last seen2026-07-18 / 2026-07-22

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Linked records

Company3B7D41D91746BB95F1A4DACFC560089B
Source6b9403dc-227a-46aa-a030-d0e1b259feb0
ATS providerPaycom ATS

Description

Description About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com . Job Description Reporting to the Manager of Billing & Collections, the Collections Specialist is a part of the Corporate Inhabit Accounting Team and is responsible for managing accounts receivable, resolving past-due balances, and optimizing the collections process. The Collections Specialist will play a key role in contacting customers, negotiating payment terms, and ensuring timely resolution of outstanding invoices. Additionally, this role involves analyzing billing data for accuracy, maintaining records in Salesforce and NetSuite, and collaborating with internal teams to improve cash flow. You will work closely with Accounting, Finance, and Customer Success teams to ensure seamless billing and collections processes. This position will collaborate with Product, Sales, and Legal teams to resolve billing discrepancies, maintain compliance, and improve collections efficiency. What You’ll Do (Functions & Responsibilities) Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances. Conduct proactive outreach to past-due customers, negotiating payment terms and securing commitments. Maintain detailed records of all collections activity, including phone call logs, follow-ups, and dispute resolutions. Work closely with the accounting and product teams to align on outstanding balances, ensure proper customer communication, and facilitate resolution of billing-related issues. Collaborate with internal teams (Accounting, Sales, and Customer Success) to resolve billing discrepancies and improve cash flow. Prepare and send dunning letters and past-due notices, ensuring timely escalation for severely overdue accounts. Identify high-risk accounts and recommend actions to mitigate bad debt exposure. Assist in the handoff of uncollected accounts to collections agencies, ensuring proper documentation and compliance with company policies. Support process improvements by analyzing collections performance and identifying opportunities to reduce late payments. Qualifications What We’re Looking For (Minimum qualifications) 3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred). Proven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts. Strong understanding of billing and collections processes, including dunning strategies and dispute resolution. Excellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances. Ability to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt. Experience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred. Highly detail-oriented with the ability to maintain accurate and organized records of collection activities. Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts. Self-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately. Professional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals. Education High School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered. Location Knoxville, TN Working in the office from Monday to Thursday and remotely on Friday. Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident 401k Plan with discretionary company match Short- and Long-Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

Full job record

Job IDb89f9252919daf4c45ebc7a4f13fe193dca118a9
Org IDfe5728c6-8197-42d3-bc3f-213e940ddd41
Source ID6b9403dc-227a-46aa-a030-d0e1b259feb0
Board ID6b9403dc-227a-46aa-a030-d0e1b259feb0
Providerpaycom
Provider Job Key407475
TitleCollections Specialist
Normalized Title
Statusactive
Activeyes
Location TextUS TN IIQ 001 Knoxville TN Office - Knoxville, TN 37922; 2035 Lakeside Centre Way ste 250, Knoxville, TN, 37922, USA
Department
Team
Employment Type
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Remote Policy
CountryUnited States
RegionTN
CityKnoxville
Salary RawUSD $0 - $0
Salary Min0
Salary Max0
Salary CurrencyUSD
Salary Period
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=407475&clientkey=3B7D41D91746BB95F1A4DACFC560089B
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=407475&clientkey=3B7D41D91746BB95F1A4DACFC560089B
First Seen At2026-07-18 09:54:24Z
Last Seen At2026-07-22 09:59:57Z
Last Checked At2026-07-22 09:59:57Z
Last Changed At2026-07-18 09:54:24Z
Inactive At
Source Posted At2026-07-14 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=3B7D41D91746BB95F1A4DACFC560089B/date=2026-07-22/2026-07-22T09-59-55-806Z-9f3e1bb40f480f4c962aa2560bb4eb6145bf2bdf0878c333a3d6e3ac2bdf3680.json
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This position will collaborate with Product, Sales, and Legal teams to resolve billing discrepancies, maintain compliance, and improve collections efficiency.\\r\\n\\r\\nWhat You&rsquo;ll Do (Functions &amp; Responsibilities)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n\\tManage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances.\\r\\n\\tConduct proactive outreach to past-due customers, negotiating payment terms and securing commitments.\\r\\n\\tMaintain detailed records of all collections activity, including phone call logs, follow-ups, and dispute resolutions.\\r\\n\\tWork closely with the accounting and product teams to align on outstanding balances, ensure proper customer communication, and facilitate resolution of billing-related issues.\\r\\n\\tCollaborate with internal teams (Accounting, Sales, and Customer Success) to resolve billing discrepancies and improve cash flow.\\r\\n\\tPrepare and send dunning letters and past-due notices, ensuring timely escalation for severely overdue accounts.\\r\\n\\tIdentify high-risk accounts and recommend actions to mitigate bad debt exposure.\\r\\n\\tAssist in the handoff of uncollected accounts to collections agencies, ensuring proper documentation and compliance with company policies.\\r\\n\\tSupport process improvements by analyzing collections performance and identifying opportunities to reduce late payments.\\r\\n\\r\\nQualificationsWhat We&rsquo;re Looking For (Minimum qualifications)\\n\\n\\n\\t3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred).\\n\\tProven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts.\\n\\tStrong understanding of billing and collections processes, including dunning strategies and dispute resolution.\\n\\tExcellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances.\\n\\tAbility to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt.\\n\\tExperience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred.\\n\\tHighly detail-oriented with the ability to maintain accurate and organized records of collection activities.\\n\\tProficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts.\\n\\tSelf-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately.\\n\\tProfessional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals.\\n\\n\\nEducation\\n\\n\\n\\tHigh School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.\\n\\n\\nLocation \\n\\n\\n\\tKnoxville, TN\\n\\tWorking in the office from Monday to Thursday and remotely on Friday.\\n\\n\\nBenefits Include\\n\\n\\n\\tCompetitive Pay\\n\\tHealth Insurance: Medical, Dental, Vision and Prescription Plans\\n\\tHealth Savings Accounts\\n\\tFlexible Spending Account\\n\\tDependent Flexible Spending Account\\n\\tCritical Illness\\n\\tAccident\\n\\t401k Plan with discretionary company match\\n\\tShort- and Long-Term Disability\\n\\tCompany Paid $25,000.00 life insurance\\n\\tSupplemental Life and AD&amp;D Insurance\\n\\tEmployee Assistance Program\\n\\tPaid Holidays\\n\\tPaid Vacation\\n\\tPaid Volunteer Time\\n\\tInhabit Employee Discount Programs\\n\\n\\nOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.\\n\",\"responsibilities\":\"About Inhabit\\r\\n\\r\\nInhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. 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Looking For (Minimum qualifications)\\n\\n\\n\\t3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred).\\n\\tProven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts.\\n\\tStrong understanding of billing and collections processes, including dunning strategies and dispute resolution.\\n\\tExcellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances.\\n\\tAbility to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt.\\n\\tExperience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred.\\n\\tHighly detail-oriented with the ability to maintain accurate and organized records of collection activities.\\n\\tProficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts.\\n\\tSelf-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately.\\n\\tProfessional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals.\\n\\n\\nEducation\\n\\n\\n\\tHigh School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.\\n\\n\\nLocation \\n\\n\\n\\tKnoxville, TN\\n\\tWorking in the office from Monday to Thursday and remotely on Friday.\\n\\n\\nBenefits Include\\n\\n\\n\\tCompetitive Pay\\n\\tHealth Insurance: Medical, Dental, Vision and Prescription Plans\\n\\tHealth Savings Accounts\\n\\tFlexible Spending Account\\n\\tDependent Flexible Spending Account\\n\\tCritical Illness\\n\\tAccident\\n\\t401k Plan with discretionary company match\\n\\tShort- and Long-Term Disability\\n\\tCompany Paid $25,000.00 life insurance\\n\\tSupplemental Life and AD&amp;D Insurance\\n\\tEmployee Assistance Program\\n\\tPaid Holidays\\n\\tPaid Vacation\\n\\tPaid Volunteer Time\\n\\tInhabit Employee Discount Programs\\n\\n\\nOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.\\n\",\"experienceRequirements\":\"What We&rsquo;re Looking For (Minimum qualifications)\\n\\n\\n\\t3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred).\\n\\tProven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts.\\n\\tStrong understanding of billing and collections processes, including dunning strategies and dispute resolution.\\n\\tExcellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances.\\n\\tAbility to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt.\\n\\tExperience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred.\\n\\tHighly detail-oriented with the ability to maintain accurate and organized records of collection activities.\\n\\tProficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts.\\n\\tSelf-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately.\\n\\tProfessional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals.\\n\\n\\nEducation\\n\\n\\n\\tHigh School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.\\n\\n\\nLocation \\n\\n\\n\\tKnoxville, TN\\n\\tWorking in the office from Monday to Thursday and remotely on Friday.\\n\\n\\nBenefits Include\\n\\n\\n\\tCompetitive Pay\\n\\tHealth Insurance: Medical, Dental, Vision and Prescription Plans\\n\\tHealth Savings Accounts\\n\\tFlexible Spending Account\\n\\tDependent Flexible Spending Account\\n\\tCritical Illness\\n\\tAccident\\n\\t401k Plan with discretionary company match\\n\\tShort- and Long-Term Disability\\n\\tCompany Paid $25,000.00 life insurance\\n\\tSupplemental Life and AD&amp;D Insurance\\n\\tEmployee Assistance Program\\n\\tPaid Holidays\\n\\tPaid Vacation\\n\\tPaid Volunteer Time\\n\\tInhabit Employee Discount Programs\\n\\n\\nOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:#f79621\">What We&rsquo;re Looking For (Minimum qualifications)</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred).</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Proven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Strong understanding of billing and collections processes, including dunning strategies and dispute resolution.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Excellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Ability to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Experience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Highly detail-oriented with the ability to maintain accurate and organized records of collection activities.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Self-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately.</span></span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#222222\">Professional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals.</span></span></span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><strong><span style=\"background-color:white\"><span style=\"color:#f79621\">Education</span></span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">High School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:#f79621\">Location </span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Knoxville, TN</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"background-color:white\"><span style=\"color:black\">Working in the office from Monday to Thursday and remotely on Friday.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span dir=\"ltr\" lang=\"EN-US\"><span style=\"color:#f39c12\">Benefits Include</span></span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Competitive Pay</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Health Insurance: Medical, Dental, Vision and Prescription Plans</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Health Savings Accounts</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Flexible Spending Account</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Dependent Flexible Spending Account</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Critical Illness</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Accident</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">401k Plan with discretionary company match</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Short- and Long-Term Disability</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Company Paid $25,000.00 life insurance</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Supplemental Life and AD&amp;D Insurance</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Employee Assistance Program</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Paid Holidays</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Paid Vacation</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Paid Volunteer Time</span></span></span></li>\n\t<li><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span dir=\"ltr\" lang=\"EN-US\">Inhabit Employee Discount Programs</span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><em><span dir=\"ltr\" lang=\"EN-US\">Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.</span></em></span></span></p>\n",
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    "description": "About Inhabit\r\n\r\nInhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries....",
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