Freight Audit & Customer Billing Specialist

{
  "content_hash": "208d79665a346b06e9789b0cecea340d509285e1ff3a39affdf53ccfe4d7426e",
  "source_hash": "89bda9c4b534ae3f2f3a0207ea4b5ad890cb896c02456fd5b03427912b1c457f",
  "last_changed_at": "2026-05-30T06:07:16.400Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Philippines",
    "city": null,
    "region": null,
    "country": "Philippines",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:46:50.034Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Philippines",
      "city": null,
      "region": null,
      "country": "Philippines",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Philippines"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "170",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": "Philippines",
      "province": null
    },
    "departmentId": "18701",
    "locationType": "1",
    "jobOpeningName": "Freight Audit & Customer Billing Specialist",
    "departmentLabel": "Service Delivery Team",
    "employmentStatusLabel": "FTE"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-22",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Expedock</span></p>\n<p><span style=\"font-size: 12pt\">We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting-edge technology to enable businesses to unlock their full potential.</span></p>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-weight: bold\">About the Client</span></span></p>\n<p><span style=\"font-size: 12pt\">Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With deep expertise in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment and invoice is handled with precision, transparency, and care.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><br>Schedule:</span> Night Shift (US Time Zones)</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Fully Remote (WFH)</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Mission:</span> Ensure flawless carrier freight invoice validation and timely, error-free customer billing. This role primarily leverages <span style=\"font-weight: bold\">Navix</span> for carrier invoice auditing and <span style=\"font-weight: bold\">Turvo</span> for customer invoicing, ensuring total alignment between contracted rates, shipment details, accessorial charges, and internal billing protocols.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What You'll Do:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Freight Invoice Auditing &amp; Discrepancy Management (Navix)</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Audit carrier freight invoices in <span style=\"font-weight: bold\">Navix</span> against shipment documentation, contracted rate tables, and operational details (weight, class, NMFC, lane, fuel, etc.).</span></li>\n<li><span style=\"font-size: 12pt\">Validate all transportation charges including linehaul, fuel surcharge, accessorials, minimum charges, reweigh/reclass, limited access, redelivery, inside delivery, liftgate, appointment, and detention.</span></li>\n<li><span style=\"font-size: 12pt\">Identify billing discrepancies and execute swift corrective action, including dispute initiation, documentation requests, and rigorous adjustment tracking.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain proper invoice coding/assignment and detail-oriented audit notes with supporting documentation within Navix.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor invoice exception queues to ensure resolution strictly within established service-level agreements (SLAs).</span></li>\n<li><span style=\"font-size: 12pt\">Track repeated billing errors, carrier trends, or process gaps, recommending structural corrective actions to management.</span></li>\n</ul>\n</li>\n</ul>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Customer Billing &amp; Invoice Generation (Turvo)</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Create and issue accurate customer invoices in <span style=\"font-weight: bold\">Turvo</span> based on shipment records, approved carrier charges, customer rate agreements, and internal billing rules.</span></li>\n<li><span style=\"font-size: 12pt\">Verify margin integrity to ensure customer charges align precisely with pricing commitments, accessorial approvals, and customer-specific SOPs.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure all customer invoices include required references (PRO, BOL, PO, delivery appointment numbers, and customer shipment IDs) to eliminate payment delays.</span></li>\n<li><span style=\"font-size: 12pt\">Compile and attach required backup materials (PODs, carrier invoices, weight tickets, accessorial approvals) according to individual customer compliance standards.</span></li>\n<li><span style=\"font-size: 12pt\">Address and resolve customer billing inquiries by researching invoice history, shipment details, and charge explanations with transparent documentation.</span></li>\n</ul>\n</li>\n</ul>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Stakeholder Collaboration &amp; Dispute Resolution</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Communicate professionally with carriers, operations, and customer service teams to resolve ongoing disputes, secure missing data, and correct shipment records.</span></li>\n<li><span style=\"font-size: 12pt\">Partner directly with internal pricing and operations teams to validate complex rate agreements, accessorial rules, and one-off exception approvals.</span></li>\n<li><span style=\"font-size: 12pt\">Escalate systemic errors, carrier non-compliance, missing documentation, or recurring operational root causes to leadership with comprehensive supporting detail.</span><br></li>\n</ul>\n</li>\n</ul>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Compliance, Reporting &amp; Financial Controls</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Maintain audit integrity, ensuring strict compliance with internal corporate controls and industry financial standards.</span></li>\n<li><span style=\"font-size: 12pt\">Track critical billing performance metrics, including invoice cycle times, exception rates, dispute recoveries, and billing accuracy rates.</span></li>\n<li><span style=\"font-size: 12pt\">Support month-end close activities, including accrual support, billing cutoffs, backlog reviews, and the resolution of incomplete billing items.</span></li>\n</ul>\n</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You Need:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">2+ years of direct experience in freight auditing, transportation billing, logistics accounting</span>, or related freight operations/finance support.</span></li>\n<li><span style=\"font-size: 12pt\">Deep understanding of freight invoice components across both <span style=\"font-weight: bold\">LTL and FTL</span> modes, including pricing structures (CWT rates, accessorial schedules, fuel surcharges, reweigh/reclass impacts).</span></li>\n<li><span style=\"font-size: 12pt\">Hands-on experience with logistics billing tools; <span style=\"font-weight: bold\">prior experience with Navix and Turvo is highly preferred.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">High proficiency in Microsoft Excel (filters, pivot tables, VLOOKUPs, data sets)</span> and a basic understanding of logistics database inputs.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Strong grasp of customer SOPs and billing compliance standards</span> (backup documentation requirements, dispute workflows, chargebacks, and recovery efforts).</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Amenable to working a permanent night shift</span> to align with US business hours and comfortable with productivity monitoring through tools like Insightful.</span></li>\n<li><span style=\"font-size: 12pt\">Exceptional attention to detail, strong time-management skills, clear written and verbal communication, and a proactive problem-solving mindset.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br><span style=\"font-weight: bold\">Why Expedock</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">HMO &amp; Leave Credits:</span> Stay protected with healthcare benefits and use accrued leaves by your third month.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Supportive Remote Environment:</span> Work from home alongside a collaborative team that values growth and mutual success.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Seamless Onboarding &amp; Training:</span> Get up to speed quickly with a structured program and client-specific training designed to make you a subject matter expert in your assigned workflows.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Candidate Data &amp; Privacy Notice</span></p>\n<p>By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:</p>\n<ul>\n<li>Evaluate your qualifications and suitability for current and future roles</li>\n<li>Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience</li>\n<li>Maintain talent pools for future opportunities, where permitted by law</li>\n</ul>\n<p>We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.</p>",
    "compensation": null,
    "departmentId": "18701",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Freight Audit & Customer Billing Specialist",
    "departmentLabel": "Service Delivery Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://expedock.bamboohr.com/careers/170",
    "employmentStatusLabel": "FTE"
  }
}