Home › Companies › 28f01757 5a4d 4afc A308 B236c08f3222 19000101 000001 › Office Assistant 2 (Customer Service), (NY HELPS)
Office Assistant 2 (Customer Service), (NY HELPS)
28f01757 5a4d 4afc A308 B236c08f3222 19000101 000001 · New York, NY, US, New York, NY · Active · $42,641–$52,413 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 28f01757 5a4d 4afc A308 B236c08f3222 19000101 000001 |
| Title | Office Assistant 2 (Customer Service), (NY HELPS) |
| Normalized title | - |
| Department / team | - |
| Location | New York, NY, United States |
| Work model | - |
| Employment type | - |
| Salary | $42,641–$52,413 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-19 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
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| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in New York. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 28f01757 5a4d 4afc A308 B236c08f3222 19000101 000001 |
| Source | 0e286d59-2b7d-4e9e-8be7-831b32afaf80 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Job Opening
APPLICATION DEADLINE DATE: June 19, 2026
JOB TITLE : Office Assistant 2 (Customer Service), (NY HELPS) SG9, CSEA LOCATION : NYC
APPOINTMENT TYPE : Contingent-Permanent JURISDICTION CLASS : Competitive
DEPARTMENT : Division of Minority & Women’s Business Development
5 Grand Central East
New York, NY 10017
BASIC FUNCTION :
Under the direct supervision of the Sr. Director of Quality Assurance & Customer Satisfaction and the general direction of the Vice President of Certification, the incumbent will assist in the implementation of the Division’s Customer Care Model to ESD customers including; minority and woman-owned business enterprises (MWBEs), NYS agencies and authorities, stakeholders and additional strategic partners. The incumbent will assist in outreach campaigns and special projects, as well as perform the administrative and programmatic duties necessary to support the activities of the Customer Care Unit.
WORK PERFORMED :
Provide exceptional service to MWBD customers. Respond to a high volume of customer inquiries via incoming phone calls and email correspondences. Present exceptional professionalism and care to present clear, accurate, complete, and concise information regarding the NYS MWBD certification application process and NYS MWBE Program services as presented as directed. Identify and assess caller’s needs to achieve high customer satisfaction and leave them with a good impression. Serve as a register of information for DMWBD, primarily working with the Certification unit and other divisions throughout Empire State Development. Handle customer frustrations with empathy and a solutions-based approach. Track interactions with customers utilizing our Customer Relations Management (CRM) tool. Provide technical assistance and an understanding of products and services through a variety of platforms [e.g., telephone, email, as well as video, chat, and in-person (when applicable)]. Other projects and assignments as directed.
MINIMUM QUALIFICATIONS :
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required. However, all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Minimum Appointment Qualifications : One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.
List Eligibility : Open to those reachable on the Office Assistant 2 (Customer Service) eligible list.
55B/C Eligibility: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above. Information about the 55b/c program can be found here: https://www.cs.ny.gov/rp55/.
Promotional Eligibility : One-year permanent competitive service in an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at: https://www.cs.ny.gov/examannouncements/announcements/38687titles.cfm
Transfer Eligibility : Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 70.1 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/ .
(Important Note: Per Civil Service Law, an employee cannot have two, consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.)
Reinstatement Eligible: Previously held the title on a permanent competitive basis or held a title as indicated under the transfer eligible section on a permanent competitive basis.
PREFERRED QUALIFICATIONS :
An associate or bachelor’s degree with a strong background in Customer Service and/or Customer Support. Exceptional customer service and interpersonal skills. Interest in working with MWBE’s. Two years of experience in customer service and/or administrative roles supporting internal or external stakeholders. Excellent communication (verbal and written), organization, and time management skills. Attention to detail and independent follow through are critical. Experience working in a fast-paced setting. Critical thinking and problem-solving abilities. Proficiency in technology platforms and database management, as well as with Microsoft office programs. SALARY RANGE : $42,641 - $52,413 (plus $4,000 location pay)
Note: The starting salary for candidates with no prior State service will be at the minimum hiring rate.
ADDITIONAL:
If interested in this position, please forward a cover letter and resume to the e-mail address below by June 19, 2026. Be sure to indicate the position title, vacancy ID#, and location you are applying for, and specify how you meet the minimum qualifications in your cover letter.
INQUIRE
NYS Department of Economic Development
Human Resources Office
625 Broadway
Albany, NY 12245
Fax : (518) 292-5852
E-Mail : [email protected]
New York State is an Equal Opportunity/Affirmative Action employer. Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.
5/19/2026
Reference No. 00677
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 473-3130 or via email at [email protected]
Full job record
| Job ID | b86fe808be522063edf61e6586463cedf783a55b |
| Org ID | 979829d6-37c0-4790-90e1-1983221d1c03 |
| Source ID | 0e286d59-2b7d-4e9e-8be7-831b32afaf80 |
| Board ID | 0e286d59-2b7d-4e9e-8be7-831b32afaf80 |
| Provider | adp_workforcenow |
| Provider Job Key | 566396 |
| Title | Office Assistant 2 (Customer Service), (NY HELPS) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | New York, NY, US, New York, NY |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NY |
| City | New York |
| Salary Raw | 42641.00 To 52413.00 (USD) Annually |
| Salary Min | 42,641 |
| Salary Max | 52,413 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=28f01757-5a4d-4afc-a308-b236c08f3222&ccId=19000101_000001&lang=en_US&type=JS&jobId=566396&jwId=9201423279567_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=28f01757-5a4d-4afc-a308-b236c08f3222&ccId=19000101_000001&lang=en_US&type=JS&jobId=566396&jwId=9201423279567_1 |
| First Seen At | 2026-05-31 18:15:12Z |
| Last Seen At | 2026-06-06 13:04:41Z |
| Last Checked At | 2026-06-06 13:04:41Z |
| Last Changed At | 2026-06-06 13:04:41Z |
| Inactive At | — |
| Source Posted At | 2026-05-19 17:08:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=28f01757-5a4d-4afc-a308-b236c08f3222|19000101_000001/date=2026-06-06/2026-06-06T13-04-40-143Z-04a1f297643a87bb02dd29ae27b1caabd4318a7845b62e0a3380f62102852269.json |
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"requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;' id=\"isPasted\"><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;' data-pasted=\"true\"><strong><u><span style=\"font-size:13px;line-height:115%;color:#31849B;\">Job Opening</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:13px;line-height:115%;color:#31849B;\">APPLICATION DEADLINE DATE: June 19, 2026</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:12px;line-height:115%;color:#31849B;\">JOB TITLE</span></u></strong><strong><span style=\"font-size:12px;line-height:115%;color:#31849B;\">: </span></strong><span style=\"font-size:12px;line-height:115%;\">Office Assistant 2 (Customer Service),<strong> </strong>(NY HELPS) SG9, CSEA <strong><u><span style=\"color:#31849B;\">LOCATION</span></u><span style=\"color:#31849B;\">: </span></strong>NYC<strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:12px;line-height:115%;color:#31849B;\">APPOINTMENT TYPE</span></u></strong><strong><span style=\"font-size:12px;line-height:115%;color:#31849B;\">: </span></strong><span style=\"font-size:12px;line-height:115%;\">Contingent-Permanent <strong><u><span style=\"color:#31849B;\">JURISDICTION CLASS</span></u><span style=\"color:#31849B;\">:</span></strong> Competitive</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:12px;line-height:115%;color:#31849B;\">DEPARTMENT</span></u></strong><strong><span style=\"font-size:12px;line-height:115%;color:#31849B;\">: </span></strong><span style=\"font-size:12px;line-height:115%;\">Division of Minority & Women’s Business Development</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:12px;\"> 5 Grand Central East</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:12px;line-height:115%;\"> New York, NY 10017 </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:13px;line-height:115%;color:#31849B;\">BASIC FUNCTION</span></u></strong><strong><span style=\"font-size:13px;line-height:115%;color:#31849B;\">:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><span style=\"font-size:13px;line-height:115%;color:black;\">Under the direct supervision of the Sr. Director of Quality Assurance & Customer Satisfaction and the general direction of the Vice President of Certification, the incumbent will assist in the implementation of the Division’s Customer Care Model to ESD customers including; minority and woman-owned business enterprises (MWBEs), NYS agencies and authorities, stakeholders and additional strategic partners. The incumbent will assist in outreach campaigns and special projects, as well as perform the administrative and programmatic duties necessary to support the activities of the Customer Care Unit. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:13px;line-height:115%;color:#31849B;\">WORK PERFORMED</span></u></strong><strong><span style=\"font-size:13px;line-height:115%;color:#31849B;\">:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Provide exceptional service to MWBD customers. </span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Respond to a high volume of customer inquiries via incoming phone calls and email correspondences.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Present exceptional professionalism and care to present clear, accurate, complete, and concise information regarding the NYS MWBD certification application process and NYS MWBE Program services as presented as directed. </span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Identify and assess caller’s needs to achieve high customer satisfaction and leave them with a good impression. </span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Serve as a register of information for DMWBD, primarily working with the Certification unit and other divisions throughout Empire State Development.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Handle customer frustrations with empathy and a solutions-based approach.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Track interactions with customers utilizing our Customer Relations Management (CRM) tool.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Provide technical assistance and an understanding of products and services through a variety of platforms [e.g., telephone, email, as well as video, chat, and in-person (when applicable)].</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;color:black;\"><span style=\"font-size:13px;\">Other projects and assignments as directed. </span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:13px;line-height:115%;color:#31849B;\">MINIMUM QUALIFICATIONS</span></u></strong><strong><span style=\"font-size:13px;line-height:115%;color:#31849B;\">: </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required. However, all candidates must meet the minimum qualifications of the title for which they apply. </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong> </strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;line-height:115%;\">Minimum Appointment Qualifications</span></u><span style=\"font-size:13px;line-height:115%;\">: One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong> </strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;line-height:115%;\">List Eligibility</span></u><span style=\"font-size:13px;line-height:115%;\">: Open to those reachable on the <span style=\"color:black;\">Office Assistant 2 (Customer Service) eligible list.</span></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><u><span style=\"font-size:13px;line-height:115%;color:black;\">55B/C Eligibility: </span></u><span style=\"font-size:13px;line-height:115%;color:black;\">This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above. Information about the 55b/c program can be found here: https://www.cs.ny.gov/rp55/.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;background:white;'><u><span style=\"font-size:13px;color:black;\">Promotional Eligibility</span></u><span style=\"font-size:13px;color:black;\">: </span><span style=\"font-size:13px;color:#333333;background:white;\">One-year permanent competitive service in an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher. Qualifying titles are available at: </span><span style=\"color:black;\"><a href=\"https://www.cs.ny.gov/examannouncements/announcements/38687titles.cfm\" target=\"_blank\"><span style=\"font-size:13px;background:white;\">https://www.cs.ny.gov/examannouncements/announcements/38687titles.cfm</span></a></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;background:white;'><u><span style=\"font-size:13px;color:black;\">Transfer Eligibility</span></u><span style=\"font-size:13px;color:black;\">: Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 70.1 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at </span><span style=\"color:black;\"><a href=\"https://careermobilityoffice.cs.ny.gov/cmo/\" target=\"_blank\"><span style=\"font-size:13px;\">https://careermobilityoffice.cs.ny.gov/cmo/</span></a></span><span style=\"font-size:13px;color:black;\">.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;background:white;'><span style=\"font-size:13px;color:black;\">(Important Note: Per Civil Service Law, an employee cannot have two, consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;background:white;'><u><span style=\"font-size:13px;color:black;\">Reinstatement Eligible:</span></u><span style=\"font-size:13px;color:black;\"> Previously held the title on a permanent competitive basis or held a title as indicated under the transfer eligible section on a permanent competitive basis.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:13px;color:#31849B;\">PREFERRED QUALIFICATIONS</span></u></strong><strong><span style=\"font-size:13px;color:#31849B;\">: </span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">An associate or bachelor’s degree with a strong background in Customer Service and/or Customer Support.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Exceptional customer service and interpersonal skills.</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Interest in working with MWBE’s.</span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Two years of experience in customer service and/or administrative roles supporting internal or external stakeholders. </span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Excellent communication (verbal and written), organization, and time management skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Attention to detail and independent follow through are critical.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Experience working in a fast-paced setting. </span></li></ul></div><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Critical thinking and problem-solving abilities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:13px;color:black;\">Proficiency in technology platforms and database management, as well as with Microsoft office programs.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong><u><span style=\"font-size:13px;line-height:115%;color:#31849B;\">SALARY RANGE</span></u></strong><strong><span style=\"font-size:13px;line-height:115%;color:#31849B;\">: </span></strong><span style=\"font-size:13px;line-height:115%;\">$42,641 - $52,413 (plus $4,000 location pay)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">Note: The starting salary for candidates with no prior State service will be at the minimum hiring rate.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><strong><u><span style='font-size:13px;font-family:\"Times New Roman\";color:#31849B;'>ADDITIONAL:</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Times New Roman\";'>If interested in this position, please forward a cover letter and resume to the e-mail address below by <span style=\"color:#31849B;\">June 19, 2026. </span>Be sure to indicate the position title, vacancy ID#, and location you are applying for, and specify how you meet the minimum qualifications in your cover letter.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;'><strong> </strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><u><span style=\"font-size:13px;line-height:115%;color:#31849B;\">INQUIRE</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><span style=\"font-size:13px;line-height:115%;\">NYS Department of Economic Development</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><span style=\"font-size:13px;line-height:115%;\">Human Resources Office</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><span style=\"font-size:13px;line-height:115%;\">625 Broadway</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><span style=\"font-size:13px;line-height:115%;\">Albany, NY 12245</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:13px;line-height:115%;\">Fax</span></strong><span style=\"font-size:13px;line-height:115%;\">: (518) 292-5852</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><span style=\"font-size:13px;line-height:115%;\">E-Mail</span></strong><span style=\"font-size:13px;line-height:115%;\">: </span><a href=\"mailto:[email protected]\" target=\"_blank\"><strong><span style=\"font-size:13px;line-height:115%;color:#31849B;\">[email protected]</span></strong></a></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><strong><u><span style=\"font-size:12px;color:#2F839A;\">New York State is an Equal Opportunity/Affirmative Action employer. Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:center;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">5/19/2026</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:13px;\">Reference No. 00677</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Arial\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Arial\",sans-serif;text-align:justify;'><em><span style=\"font-size:11px;line-height:115%;\">Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 473-3130 or via email at <span style=\"color:blue;\">[email protected]</span></span></em></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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