Tech Principal Product Manager

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    "ShortDescriptionStr": "As Principal Product Manager, you will influence the strategy and drive delivery for our online shopping experience. This domain includes Total Customer Experience with capabilities such as e-Commerce order management, customer care center, Omnichannel fulfillment and Marketplace. You will build highly engaging customer facing experiences and customer service agent facing experiences. You will work with amazing peers, UX designers, architects, engineers and business partners to help push the boundaries of digital innovation. ",
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    "ExternalDescriptionStr": "<p><span style=\"font-size: 11pt;\">You will be a key member of the Supply Chain Product Management team that is responsible for conceptualizing, designing and delivering the next generation digital experience to our customers.</span></p><p><span style=\"font-size: 11pt;\">As Principal Product Manager, you will influence the strategy and drive delivery for our online shopping experience. This domain includes Total Customer Experience with capabilities such as e-Commerce order management, customer care center, Omnichannel fulfillment and Marketplace. You will build highly engaging customer facing experiences and customer service agent facing experiences. You will work with amazing peers, UX designers, architects, engineers and business partners to help push the boundaries of digital innovation.&nbsp;</span></p><p><span style=\"font-size: 11pt;\">The right candidate is passionate about building great customer experiences, has an analytical mindset and is familiar with software development processes. The candidate will have technical aptitude, a strong sense of ownership, and excellent communication style across different audiences.</span></p><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 14pt;\"><strong>Responsibilities:</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Research market and industry trends in supply chain customer experience, and customer care center space. Understand best practices and determine if those can be incorporated to provide an enhanced experience to the customer.&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Experience in organizing, planning, and executing omnichannel Supply Chain and&nbsp;Ecommerce&nbsp;projects from inception to implementation.</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Support cross-functional teams by being the subject matter expert, able to answer questions and make clear recommendations.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Define user stories and develop program backlog to facilitate iterative execution of initiatives.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Lead&nbsp;product&nbsp;strategy&nbsp;and roadmap&nbsp;development&nbsp;for&nbsp;the&nbsp;supply chain and Transportation domain areas&nbsp;supporting&nbsp;all brands and channels.</span><span class=\"eop\" style=\"font-size: 11pt;\">&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Collaborate&nbsp;with&nbsp;Business partners, engineering&nbsp;teams&nbsp;and program management&nbsp;to drive&nbsp;business value and transformation&nbsp;across the supply chain&nbsp;domain.</span><span class=\"eop\" style=\"font-size: 11pt;\">&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Drive meaningful business engagement catered to the unique nuances of each business stakeholder team that builds credibility and trust.&nbsp;</span><span class=\"eop\" style=\"font-size: 11pt;\">&nbsp;</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Collaborate with Technology partners to drive execution and iterative delivery of initiatives.</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Clearly identify and measure KPIs \"that not only help us decide what to do, but that are needle moving metrics for the business that can be measured before, during and after they are live in production\".&nbsp;</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas with partners across the organization. Prior experience working as a technical developer is needed.</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Take ownership to drive execution of assigned initiatives.</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Effective use of AI for day-to-day Product Management activities to generate context documents, PRDs to facilitate Agentic development and AI assisted development.</span></span></p></li></ul><p>&nbsp;</p><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\"><strong>Criteria:</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 72px;\"><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Bachelor’s degree or equivalent work experience</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Minimum of 10 years of product management or related experience&nbsp;</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Must have experience in Retail and eCommerce&nbsp;</span></span></p></li><li><p><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Should have experience in driving large initiatives in eCommerce, order management and omnichannel domain areas.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Experience in eCommerce, Order Management, Payments, Omnichannel, Logistics, Transportation domain areas.&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Experienced to develop business work flows by partnering with business and technology teams.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Understand the journey of an order from the time of order placement to delivery.&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Ability to analyze large data sets to identify anomalies in data and come up with creative opportunities to improve delivery date provided to the customer.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Ability to break the problem in to smaller components, articulate it clearly to architects and engineering leads to develop solutions that help in meeting overall objectives.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Strong verbal and written communication skills.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Strong drive towards execution and focus on outcome/results.&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Demonstrate proof of usage of AI tools to generate product and project specific documents.&nbsp;</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">The following are a plus:</span></span></p><ul style=\"list-style-type: circle; padding-left: 48px;\"><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Good understanding of relational databases and no sql databases.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Experienced in writing and executing sql statements.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Experience in analyzing large data sets using Microsoft excel or similar tools is a must.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Ability to view the problem through data lens and translate that to business impact.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"font-size: 11pt;\">Certification in Agile development methodologies.</span></span></p></li></ul></li><li><p style=\"background-color: white;\"><span style=\"color: black;\"><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">This role requires being onsite in the office Monday through Thursday.</span></span></p></li></ul><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Our Culture &amp; Values&nbsp;</strong></span></span></p><p style=\"margin-bottom: 12pt;\"><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.</span></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\"><strong>People First&nbsp;</strong></span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:</span></span><br><br>&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">Benefits</span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">A generous discount on all WSI brands</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">A 401(k) plan and other investment opportunities</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Paid vacations, holidays, and time off to volunteer</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Health benefits, dental and vision insurance, including same-sex domestic partner benefits</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Tax-free commuter benefits</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">A wellness program that supports your physical, financial and emotional health</span></span></p></li></ul><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">Continued Learning</span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">In-person and online learning opportunities through WSI University</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Cross-brand and cross-function career opportunities&nbsp;</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Resources for self-development</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Advisor (Mentor) program</span></span></p></li><li><p style=\"background-color: white; line-height: 107%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Career development workshops, learning programs, and speaker series&nbsp;</span></span></p></li></ul><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><i><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">WSI will not now or in the future commence an immigration case or \"sponsor\" an individual for this position (for example, H-1B or other employment-based immigration).</span></i></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><i><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">This role is not eligible for relocation assistance.</span></i></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><i><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.</span></i></span></p>",
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