Assistant Office Manager (BSI San Francisco)

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    "jobTitle": "Assistant Office Manager (BSI San Francisco)",
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    "description": "<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">The Assistant Office Manager will support our medical office with administrative, compliance and operational needs.</span> Supporting our clinic’s daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties as well as responsible for general medical assistant duties when needed. This position contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.</span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">The Assistant Office Manager plays a key role in the efficient daily operations of our San Francisco dermatology practice. This role supports the Clinic Manager, leads the front- and back-office teams, ensures exceptional patient experience, and plays a critical part in meeting clinic goals.</span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">With the launch of our <b>Red-Light Therapy Membership Program</b>, this position will also focus heavily on <b>sales, promotion, membership growth, and team training</b>.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u><span style=\"color:#000000;\">Essential Functions &amp; Responsibilities:</span></u></b></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Support the Office with administrative, compliance and operational needs </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Front office duties include opening/closing duties, answering phones, assisting patients with checking in and out, verifying insurances and billing information, do cash counts and cash deposits.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Keeping inventory of office supplies, products and injectables and ordering of supplies, as needed.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Communicate with office leadership to provide administrative updates: acts as liaison between physicians, office administration, and other business departments.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Tracking of employee schedules and performance; monitoring timesheets and payroll records.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Create staffing schedules, effectively monitors workflow and work volume and re-allocates to meet regular and special scheduling requirements</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Assist with OSHA, CLIA and other compliance needs</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Oversees all front office functions.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"color:#000000;font-family:Arial, Helvetica, sans-serif;\">Resolve patient concerns promptly and professionally, escalating issues appropriately.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Oversee front desk operations, including appointment scheduling, check-in/out, and patient communication.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Maintain a clean, organized, and welcoming clinic environment.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Maintain a regular, visible presence in each department, ensuring that the patient’s experience is positive.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Taking medical histories, recording patients' chief complaint and documenting provider evaluation notes of visit in patients’ chart.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Monitoring and documenting patient symptoms for physicians' review during clinical exams.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Preparing patients for examination-Prepping exam rooms for clinical, surgical or cosmetic procedures and assisting providers during exams with patient care.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Ensuring all consents are signed by the patient prior to provider performing any type of procedure.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Pre and post photos to be taken and documentation to be listed in detail for any cosmetic procedure </span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Maintaining proper cleaning of medical instruments and sterilization.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Reviewing office use medication and patient samples expiration dates.</span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Properly disinfecting and restocking of medical supplies in patient exam rooms</span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:14px;\"><u><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b><span style=\"color:#000000;\">Sales &amp; Membership Program (Red-Light Program Launch)</span></b></span></u></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Lead the rollout of the new Red-Light Therapy Membership Program in the San Francisco clinic.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Actively promote, present, and close memberships, products, and cosmetic services.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Meet monthly sales targets tied to membership conversions and cosmetic service revenue.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Train and motivate staff to confidently discuss membership benefits and answer patient questions.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Build excitement and awareness among patients through in-clinic promotion, follow-up outreach, and education.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Partner with the marketing and leadership team to refine membership offerings and improve conversion rates.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:14px;\"><u><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><span style=\"color:#000000;\">Staff Training &amp; Development</span></b></span></span></u></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Coach and mentor team members to improve performance, professionalism, and service quality.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Support employee evaluations and provide feedback to the Clinic Manager on performance and staffing needs.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b><u><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Skills &amp; Abilities:</span></span></u></b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;font-size:14px;\"> </p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Skilled in verbal communications to clearly convey complex problems and proposals in both formal and informal situations</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Proficient in Microsoft Office and Electronic Health Records systems such as EMA.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Able to work opening and/or closing shifts, Monday through Saturday, if needed</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;font-size:14px;\"> </p>",
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Supporting our clinic’s daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties as well as responsible for general medical assistant duties when needed. This position contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.\\n\\n \\n\\nThe Assistant Office Manager plays a key role in the efficient daily operations of our San Francisco dermatology practice. 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