Renewals Specialist

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  "last_changed_at": "2026-06-19T11:57:13.092Z",
  "active_status": "active"
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    "raw": "Austin, TX, 78756",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
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{
  "detail": {
    "url": "https://activeprospect.applytojob.com/apply/jobs/details/MfhY0Xc4mt?&",
    "heading": "Renewals Specialist",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://activeprospect.applytojob.com/apply/MfhY0Xc4mt/Renewals-Specialist",
    "description_html": "<p style=\"line-height:1.7999999999999998;background-color:#ffffff;margin-top:16px;padding:0pt 0pt 12pt 0pt;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Company Overview</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;background-color:#ffffff;margin-bottom:16px;padding:0pt 0pt 6pt 0pt;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Job Summary</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ActiveProspect is seeking </span></span></span></span></span></span><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">a detail-orientated and customer-focused Renewals Specialist to support the customer renewal process for our subscription-based customers.  As a member of the Revenue Operations team, you will help ensure timely contract renewals, maintain accurate customer records, and contribute to a positive renewal experience that supports customer retention and recurring revenue growth.</span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you will work closely with Customer Success, Sales, Finance, and Legal teams to coordinate renewal activities, prepare renewal quotes and contracts, track upcoming renewals, and assist customers throughout the renewal process.  The ideal candidate is highly organized, enjoys building relationships, and thrives in a fast-paced, collaborative environment.  </span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Responsibilities:</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Renewal Process Support</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serves as a primary point of contact for routine renewal communications and inquiries</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Prepare renewal quotes, order forms, and supporting documentation.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist customers with contract-related questions and ensure a smooth renewal experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain accurate renewal records and customer information within the CRM system. </span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Pipeline & Data Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor and manage a pipeline of upcoming renewals to ensure timely outreach and contract execution (120/90/60/30)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Track renewal progress and update opportunity stages within Salesforce and other internal systems.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify renewal risks and escalate concerns to appropriate stakeholders.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist with renewal forecasting by maintaining accurate data and reporting.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support reporting efforts related to renewal performance, retention, and customer trends.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Contract Administration</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate contract reviews and approvals with internal teams.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure renewal agreements are completed accurately and in compliance with company policies.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support contract execution and document management processes.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist with pricing updates, product changes, and customer communications related to renewals.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer Experience</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deliver professional and responsive customer service throughout the renewal lifecycle.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build positive relationships with customers and internal stakeholders. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Help identify opportunities to improve renewal workflows, processes, and customer communications.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Gather and share customer feedback with internal teams to support ongoing product and service improvements.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications and Skills</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working in a SaaS, technology, or subscription-based business is preferred but not required.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong organizational skills with the ability to manage multiple priorities and deadlines.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent written and verbal communication skills.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-oriented with strong problem-solving abilities.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Comfortable working with CRM systems such as Salesforce, Google and Microsoft.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to collaborate effectively across multiple teams.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-focused mindset with a commitment to delivering a positive experience</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to learn and adapt in a fast-paced, evolving environment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum 5-10% travel required </span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Reports to:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Renewals Manager</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct Reports:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">None</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Organizational Impact</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Supports customer retention efforts by helping ensure timely and accurate contract renewals.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Contributes to recurring revenue growth through efficient renewal administration and customer engagement.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintains accurate renewal data that supports forecasting and business planning.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Helps improve customer satisfaction by providing a seamless renewal experience</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Supports process improvements that increase operational efficiency and reduce renewal cycle times.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Builds strong working relationships across Customer Success, Sales, finance and Legal teams.</span></span></span></span></span></span></li></ul>",
    "description_text": "Company Overview\n ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.\n Job Summary\n ActiveProspect is seeking a detail-orientated and customer-focused Renewals Specialist to support the customer renewal process for our subscription-based customers.  As a member of the Revenue Operations team, you will help ensure timely contract renewals, maintain accurate customer records, and contribute to a positive renewal experience that supports customer retention and recurring revenue growth.\n In this role, you will work closely with Customer Success, Sales, Finance, and Legal teams to coordinate renewal activities, prepare renewal quotes and contracts, track upcoming renewals, and assist customers throughout the renewal process.  The ideal candidate is highly organized, enjoys building relationships, and thrives in a fast-paced, collaborative environment.\n Responsibilities:\n Renewal Process Support\n Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates.\n Serves as a primary point of contact for routine renewal communications and inquiries\n Prepare renewal quotes, order forms, and supporting documentation.\n Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals.\n Assist customers with contract-related questions and ensure a smooth renewal experience.\n Maintain accurate renewal records and customer information within the CRM system.\n Pipeline & Data Management\n Monitor and manage a pipeline of upcoming renewals to ensure timely outreach and contract execution (120/90/60/30)\n Track renewal progress and update opportunity stages within Salesforce and other internal systems.\n Identify renewal risks and escalate concerns to appropriate stakeholders.\n Assist with renewal forecasting by maintaining accurate data and reporting.\n Support reporting efforts related to renewal performance, retention, and customer trends.\n Contract Administration\n Coordinate contract reviews and approvals with internal teams.\n Ensure renewal agreements are completed accurately and in compliance with company policies.\n Support contract execution and document management processes.\n Assist with pricing updates, product changes, and customer communications related to renewals.\n Customer Experience\n Deliver professional and responsive customer service throughout the renewal lifecycle.\n Build positive relationships with customers and internal stakeholders.\n Help identify opportunities to improve renewal workflows, processes, and customer communications.\n Gather and share customer feedback with internal teams to support ongoing product and service improvements.\n Qualifications and Skills\n 3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field.\n Experience working in a SaaS, technology, or subscription-based business is preferred but not required.\n Strong organizational skills with the ability to manage multiple priorities and deadlines.\n Excellent written and verbal communication skills.\n Detail-oriented with strong problem-solving abilities.\n Comfortable working with CRM systems such as Salesforce, Google and Microsoft.\n Ability to collaborate effectively across multiple teams.\n Customer-focused mindset with a commitment to delivering a positive experience\n Ability to learn and adapt in a fast-paced, evolving environment.\n Minimum 5-10% travel required\n Reports to:\n Renewals Manager\n Direct Reports:\n None\n Organizational Impact\n Supports customer retention efforts by helping ensure timely and accurate contract renewals.\n Contributes to recurring revenue growth through efficient renewal administration and customer engagement.\n Maintains accurate renewal data that supports forecasting and business planning.\n Helps improve customer satisfaction by providing a seamless renewal experience\n Supports process improvements that increase operational efficiency and reduce renewal cycle times.\n Builds strong working relationships across Customer Success, Sales, finance and Legal teams.",
    "jsonld_jobposting": {
      "url": "https://activeprospect.applytojob.com/apply/MfhY0Xc4mt/Renewals-Specialist",
      "@type": "JobPosting",
      "title": "Renewals Specialist",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-18",
      "description": "<p style=\"line-height:1.7999999999999998;background-color:#ffffff;margin-top:16px;padding:0pt 0pt 12pt 0pt;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Company Overview</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;background-color:#ffffff;margin-bottom:16px;padding:0pt 0pt 6pt 0pt;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Job Summary</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">ActiveProspect is seeking </span></span></span></span></span></span><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">a detail-orientated and customer-focused Renewals Specialist to support the customer renewal process for our subscription-based customers.  As a member of the Revenue Operations team, you will help ensure timely contract renewals, maintain accurate customer records, and contribute to a positive renewal experience that supports customer retention and recurring revenue growth.</span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you will work closely with Customer Success, Sales, Finance, and Legal teams to coordinate renewal activities, prepare renewal quotes and contracts, track upcoming renewals, and assist customers throughout the renewal process.  The ideal candidate is highly organized, enjoys building relationships, and thrives in a fast-paced, collaborative environment.  </span></span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Responsibilities:</span></span></span></span></span></span></p><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Renewal Process Support</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serves as a primary point of contact for routine renewal communications and inquiries</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Prepare renewal quotes, order forms, and supporting documentation.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist customers with contract-related questions and ensure a smooth renewal experience.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain accurate renewal records and customer information within the CRM system. </span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Pipeline & Data Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Monitor and manage a pipeline of upcoming renewals to ensure timely outreach and contract execution (120/90/60/30)</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Track renewal progress and update opportunity stages within Salesforce and other internal systems.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify renewal risks and escalate concerns to appropriate stakeholders.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist with renewal forecasting by maintaining accurate data and reporting.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support reporting efforts related to renewal performance, retention, and customer trends.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Contract Administration</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate contract reviews and approvals with internal teams.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ensure renewal agreements are completed accurately and in compliance with company policies.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Support contract execution and document management processes.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Assist with pricing updates, product changes, and customer communications related to renewals.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-left:48px;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer Experience</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deliver professional and responsive customer service throughout the renewal lifecycle.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build positive relationships with customers and internal stakeholders. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Help identify opportunities to improve renewal workflows, processes, and customer communications.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Gather and share customer feedback with internal teams to support ongoing product and service improvements.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualifications and Skills</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience working in a SaaS, technology, or subscription-based business is preferred but not required.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong organizational skills with the ability to manage multiple priorities and deadlines.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent written and verbal communication skills.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Detail-oriented with strong problem-solving abilities.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Comfortable working with CRM systems such as Salesforce, Google and Microsoft.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to collaborate effectively across multiple teams.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-focused mindset with a commitment to delivering a positive experience</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to learn and adapt in a fast-paced, evolving environment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum 5-10% travel required </span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Reports to:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Renewals Manager</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Direct Reports:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">None</span></span></span></span></span></span></li></ul><p style=\"line-height:1.7999999999999998;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Organizational Impact</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Supports customer retention efforts by helping ensure timely and accurate contract renewals.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Contributes to recurring revenue growth through efficient renewal administration and customer engagement.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintains accurate renewal data that supports forecasting and business planning.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Helps improve customer satisfaction by providing a seamless renewal experience</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Supports process improvements that increase operational efficiency and reduce renewal cycle times.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:8pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Builds strong working relationships across Customer Success, Sales, finance and Legal teams.</span></span></span></span></span></span></li></ul>",
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    "id": "MfhY0Xc4mt",
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