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SR IT OPERATIONS ANALYST
Eigx Fa Us6 Oraclecloud Com CX 1 · Plano, TX, United States · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eigx Fa Us6 Oraclecloud Com CX 1 |
| Title | SR IT OPERATIONS ANALYST |
| Normalized title | - |
| Department / team | 1IT - Information Systems |
| Location | Plano, TX, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-04-07 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eigx Fa Us6 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Plano. | Open |
| Department jobs | Active postings in 1IT - Information Systems. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eigx Fa Us6 Oraclecloud Com CX 1 |
| Source | ce9e0985-7e30-4ed1-a4e4-8ffe171135ea |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
IT Senior Operations Analyst
This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The IT Senior Operations Analyst is a key leader responsible for the stability, resilience, and continuous improvement of the organization’s IT operating environment. This role provides strategic and hands-on leadership across IT operations, owning mature incidents, problem, and change management practices to minimize risk, reduce service disruption, and enable business objectives.
The position partners closely with internal IT teams, Managed Service Providers (MSPs), vendors, security, and business stakeholders to drive operational excellence, enforce governance, and guide the controlled evolution of IT services. The Senior IT Operations Analyst is expected to influence decision-making, mentor peers, and proactively identify and address operational risks and improvement opportunities.
Responsibilities
1. IT Operations Management
Provide senior-level oversight of day-to-day IT operations, ensuring availability, performance, capacity, and reliability across systems, applications, and infrastructure. Lead coordination of operational delivery across internal IT teams, MSPs, and vendors, holding partners accountable to SLAs and service expectations. Proactively identify operational risks, systemic issues, and performance trends; lead root-cause analysis and drive long-term corrective and preventive actions. Serve as an escalation point for major incidents, providing leadership during high-impact events and ensuring effective communication and resolution. Own and continuously improve the IT change management framework, ensuring consistent, disciplined execution across the organization. Evaluate and challenge change risk and impact across technology, security, and business operations, balancing speed with stability and compliance. Chair or lead change approval boards as appropriate, providing expert guidance and decision support. Establish and report on change metrics, trends, and risk indicators in alignment with ITIL, audit, and governance requirements. Lead analysis of MSP and vendor performance data to identify trends, risks, capacity constraints, and optimization opportunities. Design, maintain, and evolve operational metrics, dashboards, and executive-level reporting to support SLA management, service quality, cost optimization, and strategic decisions. Actively manage MSP and vendor relationships, including SLA enforcement, issue escalation, continuous improvement initiatives, and software license compliance and optimization. Translate data and insights into actionable recommendations for leadership and stakeholders. 2. Change Management & Operational Risk Control
3. Data Analysis
4. Security, Compliance, and Governance
Ensure IT operations and changes consistently adhere to security policies, internal standards, and regulatory requirements. Partner closely with security, risk, and audit teams to strengthen operational controls, access management, and risk mitigation practices. Lead preparation and maintenance of documentation and evidence required for audits, assessments, and ongoing governance activities. Promote a culture of operational discipline, risk awareness, and compliance across IT teams and service partners.
Knowledge, skills & abilities requirements
Bachelor’s degree in information technology, Computer Science, Business, or a related field; equivalent practical experience may be considered. 7–10+ years of progressive experience in IT operations, IT service management, or related disciplines, including demonstrated ownership of enterprise-scale operational processes. Advanced working knowledge of ITIL practices, with hands-on experience leading incident, problem, and change management in mature, governed environments. ITIL certification strongly preferred. Proven experience operating within complex, hybrid IT environments, including cloud, on-prem, and outsourced services, with direct accountability for MSP and vendor performance. Strong technical breadth across enterprise infrastructure, applications, networking, cloud platforms, security controls, and SDLC methodologies, enabling effective risk and impact assessment. Demonstrated ability to lead during high-impact incidents, providing clear direction, executive-level communication, and calm decision-making under pressure. Experience designing, interpreting, and presenting operational metrics, KPIs, and executive-level dashboards to drive accountability, service quality, and continuous improvement. Strong business acumen, with the ability to evaluate financial, operational, and risk trade-offs and translate technical issues into business-relevant insights and recommendations. Excellent written and verbal communication skills, including the ability to influence outcomes, challenge assumptions constructively, and communicate effectively with technical and non-technical stakeholders. Advanced interpersonal skills, including facilitation, negotiation, conflict resolution, and stakeholder management at both operational and leadership levels. Proven capability to mentor and guide peers, set operational standards, and promote a culture of accountability, discipline, and continuous improvement. Ability to operate effectively in a fast-paced, high-visibility environment, managing competing priorities while maintaining operational stability and governance. Strong understanding of security, compliance, audit, and regulatory requirements, and experience embedding controls into operational and change processes.
Competencies & attributes
Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects
Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past
Talent Builder – considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team
Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info
Team Builder – references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team
Customer Focused Partner – understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer
Strategic Thinker – progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources
Big Picture Thinker – understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments
Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination
Problem Solver & Decision Maker – able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors
Working conditions & physical requirements
This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#LI-Hybrid
Full job record
| Job ID | b8395808751cee1daec5040f690872d206663e2a |
| Org ID | 46cf1c01-5900-4a30-9c5f-46f1c2cb82fc |
| Source ID | ce9e0985-7e30-4ed1-a4e4-8ffe171135ea |
| Board ID | ce9e0985-7e30-4ed1-a4e4-8ffe171135ea |
| Provider | oracle_hcm |
| Provider Job Key | 49124 |
| Title | SR IT OPERATIONS ANALYST |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Plano, TX, United States |
| Department | 1IT - Information Systems |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | TX |
| City | Plano |
| Salary Raw | Description IT Senior Operations Analyst This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role The IT Senior Operations Analyst is a key leader responsible for the stability, resilience, and continuous improvement of the organization’s IT operating environment. This role provides strategic and hands-on leadership across IT operations, owning mature incidents, problem, and change management practices to minimize risk, reduce service disruption, and enable business objectives. The position partners closely with internal IT teams, Managed Service Providers (MSPs), vendors, security, and business stakeholders to drive operational excellence, enforce governance, and guide the controlled evolution of IT services. The Senior IT Operations Analyst is expected to influence decision-making, mentor peers, and proactively identify and address operational risks and improvement opportunities. Responsibilities 1. IT Operations Management Provide senior-level oversight of day-to-day IT operations, ensuring availability, performance, capacity, and reliability across systems, applications, and infrastructure. Lead coordination of operational delivery across internal IT teams, MSPs, and vendors, holding partners accountable to SLAs and service expectations. Proactively identify operational risks, systemic issues, and performance trends; lead root-cause analysis and drive long-term corrective and preventive actions. Serve as an escalation point for major incidents, providing leadership during high-impact events and ensuring effective communication and resolution. Own and continuously improve the IT change management framework, ensuring consistent, disciplined execution across the organization. Evaluate and challenge change risk and impact across technology, security, and business operations, balancing speed with stability and compliance. Chair or lead change approval boards as appropriate, providing expert guidance and decision support. Establish and report on change metrics, trends, and risk indicators in alignment with ITIL, audit, and governance requirements. Lead analysis of MSP and vendor performance data to identify trends, risks, capacity constraints, and optimization opportunities. Design, maintain, and evolve operational metrics, dashboards, and executive-level reporting to support SLA management, service quality, cost optimization, and strategic decisions. Actively manage MSP and vendor relationships, including SLA enforcement, issue escalation, continuous improvement initiatives, and software license compliance and optimization. Translate data and insights into actionable recommendations for leadership and stakeholders. 2. Change Management & Operational Risk Control 3. Data Analysis 4. Security, Compliance, and Governance Ensure IT operations and changes consistently adhere to security policies, internal standards, and regulatory requirements. Partner closely with security, risk, and audit teams to strengthen operational controls, access management, and risk mitigation practices. Lead preparation and maintenance of documentation and evidence required for audits, assessments, and ongoing governance activities. Promote a culture of operational discipline, risk awareness, and compliance across IT teams and service partners. Knowledge, skills & abilities requirements Bachelor’s degree in information technology, Computer Science, Business, or a related field; equivalent practical experience may be considered. 7–10+ years of progressive experience in IT operations, IT service management, or related disciplines, including demonstrated ownership of enterprise-scale operational processes. Advanced working knowledge of ITIL practices, with hands-on experience leading incident, problem, and change management in mature, governed environments. ITIL certification strongly preferred. Proven experience operating within complex, hybrid IT environments, including cloud, on-prem, and outsourced services, with direct accountability for MSP and vendor performance. Strong technical breadth across enterprise infrastructure, applications, networking, cloud platforms, security controls, and SDLC methodologies, enabling effective risk and impact assessment. Demonstrated ability to lead during high-impact incidents, providing clear direction, executive-level communication, and calm decision-making under pressure. Experience designing, interpreting, and presenting operational metrics, KPIs, and executive-level dashboards to drive accountability, service quality, and continuous improvement. Strong business acumen, with the ability to evaluate financial, operational, and risk trade-offs and translate technical issues into business-relevant insights and recommendations. Excellent written and verbal communication skills, including the ability to influence outcomes, challenge assumptions constructively, and communicate effectively with technical and non-technical stakeholders. Advanced interpersonal skills, including facilitation, negotiation, conflict resolution, and stakeholder management at both operational and leadership levels. Proven capability to mentor and guide peers, set operational standards, and promote a culture of accountability, discipline, and continuous improvement. Ability to operate effectively in a fast-paced, high-visibility environment, managing competing priorities while maintaining operational stability and governance. Strong understanding of security, compliance, audit, and regulatory requirements, and experience embedding controls into operational and change processes. Competencies & attributes Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past Talent Builder – considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info Team Builder – references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team Customer Focused Partner – understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer Strategic Thinker – progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources Big Picture Thinker – understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination Problem Solver & Decision Maker – able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors Working conditions & physical requirements This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab. Benefits We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! #LI-Hybrid |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/49124 |
| Apply URL | https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/49124 |
| First Seen At | 2026-05-31 18:09:54Z |
| Last Seen At | 2026-06-06 11:49:39Z |
| Last Checked At | 2026-06-06 11:49:39Z |
| Last Changed At | 2026-05-31 18:09:54Z |
| Inactive At | — |
| Source Posted At | 2026-04-07 14:56:40Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eigx.fa.us6.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-49-27-847Z-d646a5f75ad193ba8d8bc66a8278fce7796a87cab343b1963523ed7146f2f771.json |
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"ExternalDescriptionStr": "<p style=\"margin-bottom: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 26pt; line-height: 115%;\"><strong>IT Senior Operations Analyst</strong></span></span></p><p style=\"margin-bottom: 0in;\"> </p><div style=\"border: none; padding: 0in 0in 1pt;\"><p style=\"border: none; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><i><strong>This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas</strong></i></span></p><p style=\"border: none; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About Sally Beauty Holdings, Inc.</strong></span></span></p></div><p style=\"text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.</span></span></p><p style=\"margin-bottom: 0in; text-align: justify;\"> </p><div style=\"border: none; padding: 0in 0in 1pt;\"><p style=\"border: none; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About the role</strong></span></span></p></div><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">The IT Senior Operations Analyst is a key leader responsible for the stability, resilience, and continuous improvement of the organization’s IT operating environment. This role provides strategic and hands-on leadership across IT operations, owning mature incidents, problem, and change management practices to minimize risk, reduce service disruption, and enable business objectives.</span></span></p><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">The position partners closely with internal IT teams, Managed Service Providers (MSPs), vendors, security, and business stakeholders to drive operational excellence, enforce governance, and guide the controlled evolution of IT services. The Senior IT Operations Analyst is expected to influence decision-making, mentor peers, and proactively identify and address operational risks and improvement opportunities.</span></span></p><hr><p><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong><u>Responsibilities</u></strong></span></span></p><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>1. IT Operations Management</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Provide senior-level oversight of day-to-day IT operations, ensuring availability, performance, capacity, and reliability across systems, applications, and infrastructure.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Lead coordination of operational delivery across internal IT teams, MSPs, and vendors, holding partners accountable to SLAs and service expectations.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Proactively identify operational risks, systemic issues, and performance trends; lead root-cause analysis and drive long-term corrective and preventive actions.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Serve as an escalation point for major incidents, providing leadership during high-impact events and ensuring effective communication and resolution.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Own and continuously improve the IT change management framework, ensuring consistent, disciplined execution across the organization.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Evaluate and challenge change risk and impact across technology, security, and business operations, balancing speed with stability and compliance.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Chair or lead change approval boards as appropriate, providing expert guidance and decision support.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Establish and report on change metrics, trends, and risk indicators in alignment with ITIL, audit, and governance requirements.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Lead analysis of MSP and vendor performance data to identify trends, risks, capacity constraints, and optimization opportunities.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Design, maintain, and evolve operational metrics, dashboards, and executive-level reporting to support SLA management, service quality, cost optimization, and strategic decisions.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Actively manage MSP and vendor relationships, including SLA enforcement, issue escalation, continuous improvement initiatives, and software license compliance and optimization.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Translate data and insights into actionable recommendations for leadership and stakeholders.</span></span></li></ul><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>2. Change Management & Operational Risk Control</strong></span></span></p><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>3. Data Analysis </strong></span></span></p><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>4. Security, Compliance, and Governance</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Ensure IT operations and changes consistently adhere to security policies, internal standards, and regulatory requirements.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Partner closely with security, risk, and audit teams to strengthen operational controls, access management, and risk mitigation practices.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Lead preparation and maintenance of documentation and evidence required for audits, assessments, and ongoing governance activities.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Promote a culture of operational discipline, risk awareness, and compliance across IT teams and service partners.</span></span></li></ul><div style=\"border: none; padding: 0in 0in 1pt;\"><p style=\"border: none; padding: 0in;\"> </p><p style=\"border: none; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Knowledge, skills & abilities requirements</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Bachelor’s degree in information technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">7–10+ years of progressive experience in IT operations, IT service management, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Advanced working knowledge of ITIL practices, with hands-on experience leading incident, problem, and change management in mature, governed environments. ITIL certification strongly preferred.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Proven experience operating within complex, hybrid IT environments, including cloud, on-prem, and outsourced services, with direct accountability for MSP and vendor performance.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Strong technical breadth across enterprise infrastructure, applications, networking, cloud platforms, security controls, and SDLC methodologies, enabling effective risk and impact assessment.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated ability to lead during high-impact incidents, providing clear direction, executive-level communication, and calm decision-making under pressure.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Experience designing, interpreting, and presenting operational metrics, KPIs, and executive-level dashboards to drive accountability, service quality, and continuous improvement.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Strong business acumen, with the ability to evaluate financial, operational, and risk trade-offs and translate technical issues into business-relevant insights and recommendations.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Excellent written and verbal communication skills, including the ability to influence outcomes, challenge assumptions constructively, and communicate effectively with technical and non-technical stakeholders.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Advanced interpersonal skills, including facilitation, negotiation, conflict resolution, and stakeholder management at both operational and leadership levels.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Proven capability to mentor and guide peers, set operational standards, and promote a culture of accountability, discipline, and continuous improvement.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Ability to operate effectively in a fast-paced, high-visibility environment, managing competing priorities while maintaining operational stability and governance.</span></span></li><li><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">Strong understanding of security, compliance, audit, and regulatory requirements, and experience embedding controls into operational and change processes.</span></span></li></ul><p> </p><div style=\"border: none; padding: 0in 0in 1pt;\"><p style=\"border: none; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Competencies & attributes</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Passionate Learner</strong> – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Flexible & Agile Adapter</strong> – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Talent Builder</strong> – considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Effective Communicator</strong> – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Team Builder</strong> – references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Customer Focused Partner</strong> – understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Strategic Thinker</strong> – progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Big Picture Thinker</strong> – understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments </span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Results Driver</strong> – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"line-height: 107%; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Problem Solver & Decision Maker</strong> – able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors</span></span></p></li></ul><div style=\"border: none; padding: 0in 0in 1pt;\"><p style=\"border: none; padding: 0in;\"> </p><p style=\"border: none; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Working conditions & physical requirements</strong></span></span></p></div><p style=\"margin-left: 0.25in; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.</span></span></p><p style=\"margin-left: 0.25in; text-align: justify;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.</span></span></p><p><span style=\"color: rgb(192, 0, 0); font-family: "Segoe UI Variable Display";\"><strong>Benefits</strong></span></p><p><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt; line-height: 115%;\">We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!</span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: "Segoe UI Variable Display";\"><span style=\"font-size: 10pt;\">#LI-Hybrid</span></span><br> </p>",
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