Technical Account Manager, Encompass

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  "source_hash": "527f8951749a468fcb59fbdd8fca28e032044ebae2b14182df1a8e102afdf139",
  "last_changed_at": "2026-05-29T07:00:38.960Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Miami",
    "city": "Miami",
    "region": "FL",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.75
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  "inferred_at": "2026-06-06T07:56:30.789Z",
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  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
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{
  "lists": [
    {
      "text": "What You’ll Do",
      "content": "<li>Serve as the primary technical point of contact for assigned Encompass enterprise clients, owning the post-sales technical relationship and ensuring successful implementation, configuration, and ongoing optimization of the Encompass platform.</li><li>Develop and maintain technical account plans that align Encompass capabilities with each customer’s mortgage workflows, compliance requirements, and long-term business objectives.</li><li>Lead end-to-end onboarding and solution delivery, including Encompass environment setup, customizations, integrations (APIs, SDK, web services), and workflow automation, collaborating closely with client technical teams and internal engineering resources.</li><li>Build and deliver targeted training programs to help customer teams effectively use Encompass features, custom tools, and integrated solutions.</li><li>Proactively troubleshoot issues and address technical risks before they affect loan processing or customer satisfaction. Conduct regular technical reviews, pipeline health checks, and performance assessments to ensure optimal Encompass utilization.</li><li>Monitor customer usage data, custom workflows, and integration performance to identify opportunities for improved efficiency, feature expansion, or additional Encompass modules.</li><li>Partner with Product and Engineering to advocate for customer needs, share insights from customer implementations, and provide feedback on Encompass enhancements or API/SDK improvements.</li><li>Document technical best practices, workflow standards, and custom configuration guidelines to support internal knowledge sharing and consistent delivery.</li><li>Guide customers through Encompass updates, new feature releases, compliance changes, and required technical adjustments to maintain platform stability and regulatory readiness.</li>"
    },
    {
      "text": "Who You Are",
      "content": "<li>5+ years of experience in technical customer success, solutions engineering, Encompass administration/development, or a similar customer-facing technical role within B2B SaaS, mortgage technology, or lending operations.</li><li>Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high-growth environments (50–200 employees), with the ability to operate autonomously and build processes from the ground up.</li><li>Strong tenure in previous roles (5+ years in prior positions), reflecting stability, ownership, and long-term impact across customer accounts or technical programs.</li><li>Solid technical foundation with hands-on experience in APIs, Encompass SDK, ICE Developer Connect APIs, LOS integrations, data mapping, automation workflows, and enterprise software systems.</li><li>Proven experience managing strategic enterprise accounts, engaging with both technical and business stakeholders, and driving adoption of Encompass configurations, automations, and integrated tools.</li><li>Strong analytical and problem-solving skills</li>"
    }
  ],
  "country": "US",
  "createdAt": 1763402470415,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "Miami",
    "allLocations": [
      "Miami"
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  "salaryRange": {
    "max": 170000,
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