Patient Support Specialist

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  "source_hash": "b1eea8d8ec1a3b2bc445aa12e835186f9b0539723e048cbe0d10b18e147667a8",
  "last_changed_at": "2026-05-30T05:50:56.809Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Grandville, Michigan, 49418, United States",
    "city": "Grandville",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:28:28.342Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Grandville, Michigan, 49418, United States",
      "city": "Grandville",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "162",
    "isRemote": null,
    "location": {
      "city": "Grandville",
      "state": "Michigan"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18611",
    "locationType": "2",
    "jobOpeningName": "Patient Support Specialist",
    "departmentLabel": "Patient Engagement",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Grandville",
      "state": "Michigan",
      "postalCode": "49418",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">As a </span><span style=\"color: rgb(27, 28, 29); font-size: 10pt; font-weight: bold\">Patient Support Specialist</span><span style=\"color: rgb(27, 28, 29); font-size: 10pt\"> for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">This role will be required to be in office Monday - Friday 8:00 AM - 5:00 PM EST during the first 90 days of employment. </span>After this period, this role has the potential to be a hybrid role requiring a minimum of </span><span style=\"font-size: 10pt; font-weight: bold\">two (2) days per week</span><span style=\"font-size: 10pt\"> on-site at our </span><span style=\"font-size: 10pt; font-weight: bold\">Grandville, MI</span><span style=\"font-size: 10pt\"> office; <span style=\"font-weight: bold\">candidates must be able to meet these requirements to be considered for the position.</span> Core presence is required during regular business hours, typically 8:00 AM to 5:00 PM ET. </span><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">This position reports to the Director of Patient Services.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(27, 28, 29); font-size: 10pt; font-weight: bold\">Role and Responsibilities:</span></p>\n<p><span style=\"color: rgb(27, 28, 29); font-size: 10pt; font-style: italic; font-weight: bold\">Patient Support</span></p>\n<ul>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Handling incoming calls, chats, and emails to address patient inquiries.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Scheduling patient appointments which can include, but is not limited to, medical treatment, mental wellness coaching, and teletherapy treatment programs.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Complete medical records requests.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Work within Zendesk and Dr. Chrono to complete administrative tasks.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Providing information about services to prospective patients.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Communicate directly with psychologists and medical treatment providers to complete tasks assigned.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Processing payments, including refunds and creating itemized statements.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Processing requests for the release of medical records.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Effectively multitasking and prioritizing various responsibilities.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Collaborating with other departments.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Maintaining full compliance with HIPAA policies and procedures.</span></li>\n<li><span style=\"font-size: 10pt\">Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.</span></li>\n<li><span style=\"font-size: 10pt\">Other duties as assigned.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(27, 28, 29); font-size: 10pt; font-weight: bold\">Required Skills/Abilities:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ability to communicate clearly, professionally, and with empathy Strong verbal and written communication, documentation, and interpersonal skills.</span></li>\n<li><span style=\"font-size: 10pt\">Strong active listening skills and ability to respond appropriately to emotional cues</span></li>\n<li><span style=\"font-size: 10pt\">Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.</span></li>\n<li><span style=\"font-size: 10pt\">Strong time management skills and reliability in a patient-facing environment</span></li>\n<li><span style=\"font-size: 10pt\">Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated emotional intelligence, including empathy, self-awareness, and emotional regulation</span></li>\n<li><span style=\"font-size: 10pt\">Strong collaboration skills with success in both in-person and remote team settings.</span></li>\n<li><span style=\"font-size: 10pt\">Technologically proficient; skilled at navigating multiple software platforms simultaneously likeMicrosoft Office and Google Suite applications.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of medical terminology, diagnostic codes, and pharmacology.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">High attention to detail,</span><span style=\"font-size: 10pt\"> strong or</span><span style=\"font-size: 10pt\">ganizational skills, and problem-solving/critical thinking capabilities </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(27, 28, 29); font-size: 10pt; font-weight: bold\">Required Education and Experience:</span></p>\n<ul>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">High School Diploma/GED</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Minimum of 1 year of experience in a customer-facing, patient-facing, or care-related support role (healthcare, human services, or social services experience preferred)</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Experience interacting with individuals in vulnerable, emotional, or high-stress situations</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Experience following structured workflows, protocols, or scripts while exercising sound judgment</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Basic computer proficiency with the ability to navigate multiple systems simultaneously in a virtual environment</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(27, 28, 29); font-size: 10pt; font-weight: bold\">Physical Requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Prolonged periods of sitting at a desk and working on a computer.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Must be able to lift up to 15 pounds at times.</span></li>\n<li><span style=\"color: rgb(27, 28, 29); font-size: 10pt\">Manual dexterity to operate a computer and other office equipment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Equal Opportunity</span></p>\n<p><span style=\"font-size: 8pt; font-style: italic\">Mentavi Health is an equal-opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team. To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship (e.g., H-1B, TN, etc.) or consider candidates that are not located in Michigan for this role now or in the future. Verification of employment eligibility will be required at the time of hire.</span></p>",
    "compensation": "$18 + DOE",
    "departmentId": "18611",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": "18391",
    "jobOpeningName": "Patient Support Specialist",
    "departmentLabel": "Patient Engagement",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://adhdonline.bamboohr.com/careers/162",
    "employmentStatusLabel": "Full-Time"
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}