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HomeCompanies85ae6907 4097 4143 B4cc 63fd5b28b345 19000101 000001Refund/Credit Balance Specialist

Refund/Credit Balance Specialist

85ae6907 4097 4143 B4cc 63fd5b28b345 19000101 000001 · Charleston, SC, US, Charleston, SC · Active · $20–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company85ae6907 4097 4143 B4cc 63fd5b28b345 19000101 000001
TitleRefund/Credit Balance Specialist
Normalized title-
Department / team-
LocationCharleston, SC, United States
Work model-
Employment typeFull Time
Salary$20–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-06-04
Changed / last seen2026-06-20 / 2026-06-20

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Charleston.Open
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Linked records

Company85ae6907 4097 4143 B4cc 63fd5b28b345 19000101 000001
Sourcede75ec17-48fd-4354-a081-48f9059930ad
ATS providerADP Workforce Now Recruiting

Description

Are you interested in harnessing technology and AI to transform healthcare? At XiFin , we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care . We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference. About the Role The Refund/Credit Balance Specialist is responsible for ensuring all outstanding credits tied to a specific accession are researched to validate any refund needed back to the patient, payor, and/or client. This is done by reviewing all corresponding EOB’s, patient payments, and/or client invoices. This role requires a strong team player, who can partner with others to share information. You will also be highly organized with excellent follow-up and comfortable in a fast-paced environment. This is an excellent opportunity to develop your career in the field of Revenue Cycle Management. This position will be located at our offices in Charleston, SC. This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States. How you will make an impact: In this role, you’ll: Oversite and management of vendor clarifications and timely turnaround time on all outstanding credit balance accounts Assist in monitoring production and quality assurance for vendor and work assigned Work all escalated accounts in a timely manner Ensure that we maintain compliance based on XIFIN and governmental guidelines to ensure no more than a 60-day turnaround time, depending on payor Make calls to payors when unclear on who should be refunded based on documentation in review. Understanding regulations at a payor level pertaining to credit balance procedures & processes What you will bring to the team: We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you: Are detail-oriented, organized, and proactive Communicate clearly and confidently, both in writing and in conversation Are eager to learn, ask great questions, and work with others to solve problems Possess the ability to translate technical concepts to a non-technical audience Have the ability to identify denial issues form insurance payors Skills and experience you have: You don’t need to check every box. We will consider a combination of education and experience, including: High School diploma required, Associate degree or higher preferred 1-year related experience in medical field Professional working experience in MS Suite Understanding of medical terminology Why XiFin? We’re more than just a healthcare technology company—we’re a team that cares about people. Here’s a glimpse at what we offer: Comprehensive health benefits including medical, dental, vision, and telehealth 401(k) with company match and personalized financial coaching to support your financial future Health Savings Account (HSA) with company contributions Wellness incentives that reward your preventative healthcare activities Tuition assistance to support your education and growth Flexible time off and company-paid holidays Social and fun events to build community at our locations! Pay Transparency At XiFin, we believe in pay transparency and fairness. The expected hourly range for this role is $20 to $24 , based on your experience, skills, and geographic location. Depending on your qualifications, you may be considered for either a Refund/Credit Balance Specialist or Sr. Refund/Credit Balance Specialist title. Final compensation will be determined during the selection process and may vary accordingly. Accessibility & Accommodations We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2900. Equal Opportunity Employer XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law. Ready to apply? We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.

Full job record

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TitleRefund/Credit Balance Specialist
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CityCharleston
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First Seen At2026-06-04 09:06:11Z
Last Seen At2026-06-20 13:48:40Z
Last Checked At2026-06-20 13:48:40Z
Last Changed At2026-06-20 13:48:40Z
Inactive At
Source Posted At2026-06-03 21:32:00Z
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    "requisitionDescription": "<div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;text-align:center;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Segoe UI\",sans-serif;'>Are you interested in harnessing technology and AI to transform healthcare?</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:15px;font-family:\"Segoe UI\",sans-serif;'>&nbsp;At <strong>XiFin</strong>, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: <strong>patient care</strong>.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-size:15px;font-family:\"Segoe UI\",sans-serif;'>We&rsquo;re on a mission to simplify the business side of healthcare&mdash;and we know that mission takes people from all backgrounds and experiences. Whether you&rsquo;re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.</span></p><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>About the Role</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>The Refund/Credit Balance Specialist is responsible for ensuring all outstanding credits tied to a specific accession are researched to validate any refund needed back to the patient, payor, and/or client. This is done by reviewing all corresponding EOB&rsquo;s, patient payments, and/or client invoices. This role requires a strong team player, who can partner with others to share information. You will also be highly organized with excellent follow-up and comfortable in a fast-paced environment. This is an excellent opportunity to develop your career in the field of Revenue Cycle Management.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family: \"Segoe UI\", sans-serif; font-size: 14px;'>This position will be located at our offices in Charleston, SC.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'><span style=\"color: rgb(38, 35, 33); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\" data-pasted=\"true\">This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.</span><br></span></p><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>How you will make an impact:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>In this role, you&rsquo;ll:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Oversite and management of vendor clarifications and timely turnaround time on all outstanding credit balance accounts</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Assist in monitoring production and quality assurance for vendor and work assigned</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Work all escalated accounts in a timely manner</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Ensure that we maintain compliance based on XIFIN and governmental guidelines to ensure no more than a 60-day turnaround time, depending on payor</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Make calls to payors when unclear on who should be refunded based on documentation in review.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Understanding regulations at a payor level pertaining to credit balance procedures &amp; processes</span></li></ul><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>What you will bring to the team: <em>&nbsp;</em></span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>We&rsquo;re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Are detail-oriented, organized, and proactive</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Communicate clearly and confidently, both in writing and in conversation</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Are eager to learn, ask great questions, and work with others to solve problems</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Possess the ability to translate technical concepts to a non-technical audience</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Have the ability to identify denial issues form insurance payors&nbsp;</span></li></ul><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Skills and experience you have:&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>You don&rsquo;t need to check every box. We will consider a combination of education and experience, including:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>High School diploma required, Associate degree or higher preferred</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>1-year related experience in medical field</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Professional working experience in MS Suite&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:     \"Segoe UI\",sans-serif;'>Understanding of medical terminology</span></li></ul><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Why XiFin?</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>We&rsquo;re more than just a healthcare technology company&mdash;we&rsquo;re a team that cares about people.<br>&nbsp;Here&rsquo;s a glimpse at what we offer:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Comprehensive health benefits</span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;including medical, dental, vision, and telehealth</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>401(k) with company match</span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;and personalized financial coaching to support your financial future&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Health Savings Account (HSA)</span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;with company contributions</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Wellness incentives </span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>that reward your preventative healthcare activities</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Tuition assistance</span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;to support your education and growth</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Flexible time off</span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;and company-paid holidays</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Social and fun events </span></strong><span style='font-family:\"Segoe UI\",sans-serif;'>to build community at our locations!<strong>&nbsp;<span style='font-family:\"Segoe UI\",sans-serif;'>&nbsp;</span></strong></span></li></ul><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Pay Transparency</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>At XiFin, we believe in pay transparency and fairness. The expected hourly range for this role is <strong>$20 to $24</strong>, based on your experience, skills, and geographic location.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>Depending on your qualifications, you may be considered for either a <strong>Refund/Credit Balance Specialist</strong> or <strong>Sr. Refund/Credit Balance Specialist&nbsp;</strong>title. Final compensation will be determined during the selection process and may vary accordingly.</span></p><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Accessibility &amp; Accommodations</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>We&rsquo;re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2900.</span></p><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Equal Opportunity Employer</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Segoe UI\",sans-serif;'>XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.</span></p><hr><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><strong><span style='font-family:\"Segoe UI\",sans-serif;'>Ready to apply?</span></strong><br><span style='font-family:\"Segoe UI\",sans-serif;'>We&rsquo;d love to hear from you&mdash;even if you&rsquo;re not sure you meet every qualification. If you&#39;re excited about the role and believe you can contribute to our team, please apply. Let&#39;s build something meaningful together.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><br></p></div></div>\n",
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