Manager, Hotel Operations Support - Task Force [IHG Army Hotels]

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    "ExternalDescriptionStr": "<p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Manager, Hotel Operations Support - Task Force [IHG Army Hotels]&nbsp;</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Provide subject matter expert advice to IHG Army Hotels with on-ground support as a Taskforce Operations Manager supporting hotel and business needs.&nbsp; Position will travel based on priority across identified IHG Army Hotels estate.&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt; line-height: 107%;\"><strong>This position is required to be able to travel (100%) to different hotels within the IHG Army Hotels estate to provide leadership and operations support as needed.&nbsp;</strong></span></i></span></li><li><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt; line-height: 107%;\"><strong>May be required to work nights, weekends, and/or holidays.</strong></span></i></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Your day to day&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work closely with Regional Operations teams to help identify opportunities to drive performance improvement across IHG Hotel Metrics, designing and implementing initiatives to help our Hotels achieve desired outcomes.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work to ensure an aligned approach between IHG Operations, Commercial and People teams to ensure support for hotels is optimized.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work closely with Regional operations teams to feedback to IHG Corporate Function leadership teams (Finance, HR, Risk, Development) on the needs of our hotels and to drive constant innovation in our approach</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Play a significant role in the delivery of complex, hotel-impacting projects, becoming a key stakeholder from initiation to design</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Influencing AMER functions in developing projects and tools to meet our hotel needs</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Engage with Regional leaders to support the definition, measurement and governance of Hotel Metrics&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Lead on the delivery of operations support materials to our hotels.&nbsp; In particular, helping to develop Senior leaders (General Managers, Operations Managers, HR Managers) new in their roles ensuring a room to belong onboarding experience.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Review and analyze opportunities for hotels to utilize all IHG tools and resources, as well as effectively execute on IHG initiatives and ensure adoption of these programs.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Project management for AMER corporate/hotel projects and engagement with Regional/Functional leadership teams to ensure buy-in to the approach and the embedding of the solution</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work closely with all regional analytics and insights teams to identify operations’ requirements for reporting and new insight to drive efficient engagement and performance management across hotels</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Act as a subject matter expert for regional functions, working closely with project sponsors and teams to help co-develop hotel facing solutions&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Support the development and implementation of regional performance management toolkits and structure</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Regional Operations champion for key global initiatives</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work closely with regional operations leadership teams to help identify and implement best practice across IHG</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Coordinate and monitor the consulting activities of the team to ensure proper support of inbound calls and email requests from hotels, travel agents, and third-party intermediaries, proactive outbound calls and tele-consulting training events and on-site hotel level training.&nbsp; Coach and develop staff; provide escalation support for difficult or sensitive subjects; hire, fire, assess, discipline, document performance, recommend salary and classification changes.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Develop and grow the skills and leadership experience of the Hotel Managers, Supervisors and colleagues; Set annual colleague engagement action plans and strive to maintain a high level of colleague satisfaction.&nbsp;</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>What we need from you</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Bachelor's or Master's Degree in a relevant field of work, or an equivalent combination of education and work related experience.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">5-10 years’ experience in hotel leadership operations management</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated mastery of multiple disciplines/processes related to the position, including hotel operations, human resources, revenue management, hotel industry sales and training experience&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Experience working in branded service delivery</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrable experience in working with and across multiple stakeholders to deliver change within a hotel environment</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Self-starter with high drive for results, strong problem solving, and time management skills required</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated ability to manage multiple tasks and projects with follow-through and attention to detail</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Strong communications, presentation, negotiation and conflict management skills</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Language skills (beneficial) and cultural awareness (essential) for effective multi-country communications</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Experience with Microsoft Office software (PowerPoint, Word, Excel, etc) and other relevant scripting tools and software desirable</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">This job requires ability to perform the following:</span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Standing and moving about the facilities</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Carrying or lifting items weighing up to 25 pounds</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Using a keyboard to generate correspondence, reports, etc.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Handling objects, products, and equipment</span></span></li></ul></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Travel&nbsp;</strong>– 100%</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">This position will be required to be able to travel (100%) to different hotels within the IHG Army Hotels estate to provide leadership and operations support as needed.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; 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