Garage Claims Director

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    "requisitionDescription": "<div><div><p data-pasted=\"true\"><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior).</span></p><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Our strength comes from our people. For six consecutive years, we&#39;ve been certified a Great Place to Work and consistently ranked among Fortune&rsquo;s &ldquo;100 Best Small and Medium Workplaces&rdquo;. At ACIC, we foster a culture where everyone belongs. We&rsquo;re a team&mdash;supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.</span></p><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;Our benefits include:</span></p><ul type=\"disc\"><li style=\"font-size: 14px; color: rgb(0, 0, 0);\">Health, Dental &amp; Vision plans (HSA &amp; PPO options)</li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\">401(k) with company match + financial advisor access</li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\">Tuition reimbursement &amp; student loan assistance</li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\">Paid parental leave</li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\">Counseling and mental wellness support</li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\">Flexible work and in-office schedules</li></ul><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Summary:</span></h3><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Atlantic Casualty Insurance Company (ACIC), an Excess &amp; Surplus (E&amp;S) lines carrier, is seeking an experienced Director of Garage Claims to lead and oversee our Garage and Commercial Auto claims operations nationwide.</span></p><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">This is a leader of leaders role responsible for driving strategy, performance, and technical excellence across the claims function. The ideal candidate brings deep expertise in Garage risks (repair shops, dealers), Commercial General Liability (CGL), and Commercial Auto, along with strong leadership experience managing teams and complex, litigated claims.</span></p><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Key Responsibilities:</span></h3><ul><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Provide leadership and oversight of Garage and Commercial Auto claims operations across all 50 states</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Lead, coach, and develop claims managers and supervisors</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Ensure consistent claims handling aligned with E&amp;S guidelines and regulatory requirements</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Oversee complex and high-exposure claims, including litigation</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Provide technical direction on coverage, liability, and claim resolution strategies</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Establish and manage performance goals, metrics, and operational efficiency</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Partner with senior leadership to implement strategic initiatives and process improvements</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Manage relationships with defense counsel, vendors, and independent adjusters</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Oversee large loss and reinsurance reporting, audits, and compliance</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Ensure effective management of subrogation, salvage, and cost containment efforts</p></li></ul><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><br></span></h3><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Required Qualifications:</span></h3><ul><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>8&ndash;10+ years of claims experience, including leadership at a director or senior leadership level</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Extensive Garage claims experience (required), including:</p><ul style=\"font-size: initial; color: initial;\"><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Repair shops</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Dealers</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Related Garage risks</p></li></ul></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Strong background in:</p><ul style=\"font-size: initial; color: initial;\"><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Commercial General Liability (CGL)</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Commercial Auto</p></li></ul></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Proven experience managing multi-state or nationwide claims operations</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Advanced expertise in:</p><ul style=\"font-size: initial; color: initial;\"><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Litigation management</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Bodily Injury (BI) and Property Damage (PD)</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Coverage analysis and complex claims handling</p></li></ul></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Demonstrated ability to lead and develop leaders (manager-level teams)</p></li></ul><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Preferred Qualifications:</span></h3><ul><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Experience within an Excess &amp; Surplus (E&amp;S) or non-admitted carrier environment</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Background handling complex, high-exposure, or specialty claims</p></li></ul><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Skills &amp; Competencies:</span></h3><ul><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Strong leadership and team development skills</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Advanced communication and decision-making abilities</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Expertise in coverage interpretation, negotiation, and claims strategy</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Ability to manage confidential and sensitive information</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Strong organizational and operational management skills</p></li></ul><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Additional Information:</span></h3><ul><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>This position requires the ability to manage confidential and sensitive information</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Hybrid work schedule in designated office locations</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Occasional collaboration with senior leadership on complex claims initiatives</p></li><li style=\"font-size: 14px; color: rgb(0, 0, 0);\"><p>Other duties as assigned</p></li></ul><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><br></span></h3><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">MENTAL REQUIREMENTS:</span></h3><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Must be able to clearly define operational and claims-related problems, collect and analyze data, and draw valid conclusions. Ability to interpret and delegate complex instructions and make sound decisions in dynamic situations. Must be able to handle personnel matters in a secure and confidential manner.</span></p><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><br></span></h3><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">PHYSICAL REQUIREMENTS:</span></h3><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.</span></p><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">While performing the duties of this job, the employee is regularly required to use hands, speak, and hear. The employee frequently is required to sit and reach with hands and arms and occasionally stand or walk. The employee may infrequently lift and/or move up to 25 pounds. Specific vision abilities include close vision, color vision, and the ability to adjust focus.</span></p><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><br></span></h3><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">WORK ENVIRONMENT:</span></h3><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The noise level is typically moderate, and work is primarily conducted indoors.</span></p><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\"><br></span></h3><h3><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">TRAVEL:</span></h3><p><span style=\"font-size: 14px; color: rgb(0, 0, 0);\">Up to 5% travel may be required.</span></p></div></div>\n",
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