Host/Hostess

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    "country": "Canada",
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  "salary_period": "hour",
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    "location": {
      "city": "Sicamous",
      "state": "British Columbia",
      "postalCode": "V0E2V1",
      "addressCountry": "Canada"
    },
    "datePosted": "2025-05-19",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Who we are...</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake, with 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat while creating lifelong memories. We are located at the largest marina on Shuswap lake surrounded by mountain scenery, providing the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">J</span></span><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">ob Title:</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Host/Hostess– Twin Anchors Houseboats</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Job Description</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As a <span style=\"font-weight: bold\">Host/Hostess </span> at <span style=\"font-weight: bold\">Shuswap Lakes Vacations Inc.</span>, your primary responsibility is to assist guests throughout the check-in and check-out processes to ensure a smooth and enjoyable experience at Twin Anchors Houseboats. You will play a key role in welcoming guests, providing excellent customer service, and ensuring a seamless transition as they begin or conclude their houseboat vacation.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Duties and Responsibilities:</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Guest Arrival &amp; Check-in:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Greet guests upon arrival</span>, offering a warm welcome and assisting them with parking assignments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure guests are directed to the correct areas of the marina and that they understand the next steps in their check-in process.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Identify captains and co-captains</span> of houseboats, assisting them with the necessary steps for registration, orientation, and any required documentation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide guests with a <span style=\"font-weight: bold\">clear overview of the houseboat rental process</span>, including safety procedures, equipment handling, and other relevant information to ensure they have a great start to their vacation.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Guest Departure &amp; Check-out:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Assist guests during the check-out process</span> when they return from their vacation, ensuring all necessary tasks (e.g., returning equipment, payment, finalizing paperwork) are completed efficiently.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Address any last-minute concerns or issues guests may have before departure, ensuring they leave satisfied with their stay.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collect feedback from departing guests regarding their experience to continuously improve services and identify potential areas of improvement.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Customer Service &amp; Communication:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Provide exceptional customer service</span> to all guests, responding promptly to inquiries and offering assistance whenever needed.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Handle guest requests or issues</span> (e.g., special requests, complaints) in a professional and friendly manner, using strong conflict-resolution skills to maintain a positive guest experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain clear communication with guests throughout their stay, ensuring they are informed of any relevant updates or changes.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Operational Support &amp; Team Collaboration:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Assist with daily administrative tasks</span>, such as booking reservations, checking guest information, and processing payments, when necessary.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work alongside other team members in the <span style=\"font-weight: bold\">Guest Services Department</span> to ensure the smooth operation of the marina, assisting with guest flow and supporting colleagues during busy periods.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Perform <span style=\"font-weight: bold\">other duties as needed</span> based on guest demand or operational requirements, ensuring the marina runs smoothly.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Safety &amp; Compliance:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Ensure guests understand and follow safety guidelines</span>, particularly when it comes to boating regulations and houseboat operation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Follow all health and safety protocols</span>, including the use of <span style=\"font-weight: bold\">WHMIS (Workplace Hazardous Materials Information System)</span> training to handle any chemicals or cleaning products safely.</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Required Skills &amp; Knowledge:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Strong communication skills</span> to interact effectively with guests, team members, and management.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Experience in customer service</span> or similar roles, with a focus on providing exceptional service in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Hospitality or tourism training</span> and prior work experience in these fields is preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to handle <span style=\"font-weight: bold\">conflict or aggressive customers</span> effectively, using diplomacy and professionalism to resolve issues.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">WHMIS training for safety in handling hazardous materials or equipment.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Preferred Skills &amp; Experience:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Knowledge of the houseboat industry</span> or experience in a <span style=\"font-weight: bold\">marine environment</span>, which will assist in offering informed guidance to guests and improving the guest experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Organizational training</span> or experience in directing or coordinating activities, ensuring efficient guest processing and maintaining a well-organized front desk.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prior experience in a <span style=\"font-weight: bold\">hotel or marina setting</span> is a plus, as it demonstrates an understanding of the type of service and environment the position operates in.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Physical Requirements:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to <span style=\"font-weight: bold\">stand and walk</span> for long periods, especially during busy check-in/check-out times.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Occasional need to <span style=\"font-weight: bold\">lift or move small items</span> (e.g., guest bags, office supplies) as part of daily operations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfortable working in both indoor and outdoor environments, and in <span style=\"font-weight: bold\">varied weather conditions</span> (e.g., rain, sun).</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">** Must have excellent interpersonal skills and the ability to interact with customers and staff in a professional, friendly and respectful manner.**</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Working Conditions:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Employment Type:</span> Full-time or part-time, depending on staffing needs. This position would be June to September.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Work Schedule:</span> Typically, <span style=\"font-weight: bold\">Thursday, Friday, Some Saturdays, Sunday, and Monday</span> with flexibility during peak seasons or special events.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Compensation: </span>$19 hourly wage (to be determined based on experience) and <span style=\"font-weight: bold\">Tips</span> based on guest satisfaction.<br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Perks and Benefits:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Staff accommodation</span> available for eligible candidates.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Discounts on gym memberships, staff events, BBQ boat cruises, merchandise, and Old Town Bay Pub.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Houseboat discounts for staff during the off-season.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> 200 Old Town Road West, Sicamous, British Columbia, at <span style=\"font-weight: bold\">Twin Anchors Houseboats</span> on Shuswap Lake.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*Must currently be legally able to work in Canada*</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Interested candidates should submit their <span style=\"font-weight: bold\">resume</span> and <span style=\"font-weight: bold\">cover letter</span>, outlining their relevant experience and qualifications. After reviewing applications, qualified candidates will be contacted for the next steps in the interview process.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>",
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