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Service Manager

Fa Espx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1006 · Kamloops, BC, Canada; Canada, BC, Kamloops, CSS Western Canada Branch, Kamloops, BC, CA · On Site · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Espx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1006
TitleService Manager
Normalized title-
Department / teamService
LocationKamloops, BC, Canada
Work modelOn Site
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-21 / 2026-06-19

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PageWhat it containsOpen
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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kamloops.Open
Department jobsActive postings in Service.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Espx Saasfaprod1 Fa Ocs Oraclecloud Com CX 1006
Sourcee1c46240-310f-4db8-81d3-a53503e8bc41
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description We are looking for a talented Service Manager to join our team and lead the service department in Kamloops, BC. Job Summary: Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you will make an impact in the following ways: Manage operations to ensure smooth functioning and resolve complex business problems. Provide constructive feedback and development opportunities to enhance employee growth. Lead continuous improvement by refining processes to meet evolving customer and organizational goals. Review key performance indicators regularly to address issues and seize opportunities. Ensure work volume and quality meet company standards and achieve customer satisfaction. Identify trends and initiate changes to meet goals while maintaining uninterrupted service levels. Build positive relationships with key customers to foster professional connections. Set and measure goals for service operations to maintain high customer satisfaction levels. Responsibilities To be successful in this role you will need the following: Safety Focus : Understanding of safety programs, incident investigation methodologies, and employee engagement Financial acumen : Make informed business decisions by interpreting key financial indicators. Action oriented : Tackle new opportunities and challenges with urgency, energy, and enthusiasm. Communicates effectively : Deliver clear, multi-mode communications tailored to different audiences. Customer focus : Build strong relationships and deliver customer-centric solutions. Develops talent : Help employees achieve their career and organizational goals. Ensures accountability : Hold yourself and others accountable to meet commitments. Instills trust : Gain confidence and trust through honesty, integrity, and authenticity. Manages conflict : Handle conflict situations effectively and with minimal disruption. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Significant level of relevant technical experience, including supervisory experience, required. Qualifications Additional Responsibilities to this role: Drive Revenue Growth - Identify and pursue new service opportunities across all segments (truck, power generation, industrial). Build and maintain a proactive pipeline of service work, including quoting, follow‑ups, and customer re‑engagement. Strengthening Customer Relationships - Act as the primary point of contact for key accounts, ensuring responsiveness and consistent communication. Conduct regular customer visits to understand needs, identify gaps competitors are leaving open, and position Cummins as the preferred provider. Resolve escalations quickly and professionally to protect customer loyalty and retention. Market Development & Competitive Positioning Monitor regional market trends, competitor activity, and emerging customer demands. Financial Performance & Margin Improvement - Own service department financial performance, including revenue, margin, recovery, and burden management. Analyze job costing, technician efficiency, and quoting accuracy to identify improvement opportunities. Operational Excellence - Ensure consistent execution of service processes, scheduling, and workflow to maximize throughput. Partner with supervisors to maintain high technician productivity and reduce non‑billable time. Leadership & Team Development - Coach supervisors and frontline leaders to build a high‑performing, customer‑focused service culture. Cross‑Functional Collaboration - Work closely with parts, operations, and branch leadership to align on growth priorities. COMPENSATION AND BENEFITS Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check including testing for Alcohol and drugs. Company Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Full job record

Job IDb795d71fbf023e803842cef6b99acedeb5b25d5a
Org ID5fd86824-2aa2-4ce8-9b02-1b5cd14d7743
Source IDe1c46240-310f-4db8-81d3-a53503e8bc41
Board IDe1c46240-310f-4db8-81d3-a53503e8bc41
Provideroracle_hcm
Provider Job Key2429500
TitleService Manager
Normalized Title—
Statusdeleted
Activeno
Location TextKamloops, BC, Canada; Canada, BC, Kamloops, CSS Western Canada Branch, Kamloops, BC, CA
DepartmentService
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryCanada
RegionBC
CityKamloops
Salary RawDescription We are looking for a talented Service Manager to join our team and lead the service department in Kamloops, BC. Job Summary: Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you will make an impact in the following ways: Manage operations to ensure smooth functioning and resolve complex business problems. Provide constructive feedback and development opportunities to enhance employee growth. Lead continuous improvement by refining processes to meet evolving customer and organizational goals. Review key performance indicators regularly to address issues and seize opportunities. Ensure work volume and quality meet company standards and achieve customer satisfaction. Identify trends and initiate changes to meet goals while maintaining uninterrupted service levels. Build positive relationships with key customers to foster professional connections. Set and measure goals for service operations to maintain high customer satisfaction levels. Responsibilities To be successful in this role you will need the following: Safety Focus : Understanding of safety programs, incident investigation methodologies, and employee engagement Financial acumen : Make informed business decisions by interpreting key financial indicators. Action oriented : Tackle new opportunities and challenges with urgency, energy, and enthusiasm. Communicates effectively : Deliver clear, multi-mode communications tailored to different audiences. Customer focus : Build strong relationships and deliver customer-centric solutions. Develops talent : Help employees achieve their career and organizational goals. Ensures accountability : Hold yourself and others accountable to meet commitments. Instills trust : Gain confidence and trust through honesty, integrity, and authenticity. Manages conflict : Handle conflict situations effectively and with minimal disruption. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Significant level of relevant technical experience, including supervisory experience, required. Qualifications Additional Responsibilities to this role: Drive Revenue Growth - Identify and pursue new service opportunities across all segments (truck, power generation, industrial). Build and maintain a proactive pipeline of service work, including quoting, follow‑ups, and customer re‑engagement. Strengthening Customer Relationships - Act as the primary point of contact for key accounts, ensuring responsiveness and consistent communication. Conduct regular customer visits to understand needs, identify gaps competitors are leaving open, and position Cummins as the preferred provider. Resolve escalations quickly and professionally to protect customer loyalty and retention. Market Development & Competitive Positioning Monitor regional market trends, competitor activity, and emerging customer demands. Financial Performance & Margin Improvement - Own service department financial performance, including revenue, margin, recovery, and burden management. Analyze job costing, technician efficiency, and quoting accuracy to identify improvement opportunities. Operational Excellence - Ensure consistent execution of service processes, scheduling, and workflow to maximize throughput. Partner with supervisors to maintain high technician productivity and reduce non‑billable time. Leadership & Team Development - Coach supervisors and frontline leaders to build a high‑performing, customer‑focused service culture. Cross‑Functional Collaboration - Work closely with parts, operations, and branch leadership to align on growth priorities. COMPENSATION AND BENEFITS Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check including testing for Alcohol and drugs. Company Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://fa-espx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1006/job/2429500
Apply URLhttps://fa-espx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1006/job/2429500
First Seen At2026-06-11 11:39:12Z
Last Seen At2026-06-19 11:57:43Z
Last Checked At2026-06-21 12:37:31Z
Last Changed At2026-06-21 12:37:31Z
Inactive At2026-06-21 12:37:31Z
Source Posted At2026-06-10 20:04:15Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-espx-saasfaprod1.fa.ocs.oraclecloud.com|CX_1006/date=2026-06-19/2026-06-19T11-56-42-636Z-af989d7e6b81455d23f19f6f40777e99174809c75e118f033cbbfdaa02ad23ef.json
Event Fields
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Parsed Structured
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Extensions
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    "InternalQualificationsStr": "<p><span style=\"color:black;font-family:'arial' , sans-serif\"><strong>Additional Responsibilities to this role:</strong></span></p><ul><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Drive Revenue Growth</span><br />-<span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Identify and pursue new service opportunities across all segments (truck, power generation, industrial).</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Build and maintain a proactive pipeline of service work, including quoting, follow‑ups, and customer re‑engagement.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Strengthening Customer Relationships</span><br />-<span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Act as the primary point of contact for key accounts, ensuring responsiveness and consistent communication.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Conduct regular customer visits to understand needs, identify gaps competitors are leaving open, and position Cummins as the preferred provider.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Resolve escalations quickly and professionally to protect customer loyalty and retention.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Market Development &amp; Competitive Positioning</span><br /><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Monitor regional market trends, competitor activity, and emerging customer demands.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Financial Performance &amp; Margin Improvement</span><br />-<span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Own service department financial performance, including revenue, margin, recovery, and burden management.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Analyze job costing, technician efficiency, and quoting accuracy to identify improvement opportunities.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Operational Excellence</span><br />-<span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Ensure consistent execution of service processes, scheduling, and workflow to maximize throughput.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Partner with supervisors to maintain high technician productivity and reduce non‑billable time.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Leadership &amp; Team Development</span><br />-<span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Coach supervisors and frontline leaders to build a high‑performing, customer‑focused service culture.</span></li><li><span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Cross‑Functional Collaboration</span><br />-<span style=\"color:#333333;font-family:'arial' , sans-serif;font-size:11pt\">Work closely with parts, operations, and branch leadership to align on growth priorities.</span></li></ul><p> </p><p><span style=\"color:#393939;font-family:'arial' , sans-serif;font-size:11pt\"><strong>COMPENSATION AND BENEFITS</strong></span></p><p><span style=\"color:#393939;font-family:'arial' , sans-serif;font-size:11pt\">Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.</span></p><p><span style=\"color:#393939;font-family:'arial' , sans-serif;font-size:11pt\">At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.</span></p><p><span style=\"color:#393939;font-family:'arial' , sans-serif;font-size:11pt\">Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.</span></p><p><span style=\"color:#393939;font-family:'arial' , sans-serif;font-size:11pt\">The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check including testing for Alcohol and drugs.</span></p><p> </p><p> </p>",
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    "ExternalResponsibilitiesStr": "<p><span style=\"font-family:'arial' , sans-serif\"><strong>To be successful in this role you will need the following: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif\"><strong>Safety Focus</strong>: Understanding of safety programs, incident investigation methodologies, and employee engagement</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Financial acumen</strong>: Make informed business decisions by interpreting key financial indicators.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Action oriented</strong>: Tackle new opportunities and challenges with urgency, energy, and enthusiasm.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Communicates effectively</strong>: Deliver clear, multi-mode communications tailored to different audiences.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Customer focus</strong>: Build strong relationships and deliver customer-centric solutions.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Develops talent</strong>: Help employees achieve their career and organizational goals.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Ensures accountability</strong>: Hold yourself and others accountable to meet commitments.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Instills trust</strong>: Gain confidence and trust through honesty, integrity, and authenticity.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Manages conflict</strong>: Handle conflict situations effectively and with minimal disruption.</span><br /><br /><strong>Education, Licenses, Certifications: </strong><br />College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. <br />This position may require licensing for compliance with export controls or sanctions regulations. <br /><br /><strong>Experience: </strong><br />Significant level of relevant technical experience, including supervisory experience, required.</li></ul>",
    "InternalResponsibilitiesStr": "<p><span style=\"font-family:'arial' , sans-serif\"><strong>To be successful in this role you will need the following: </strong></span></p><ul><li><span style=\"font-family:'arial' , sans-serif\"><strong>Safety Focus</strong>: Understanding of safety programs, incident investigation methodologies, and employee engagement</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Financial acumen</strong>: Make informed business decisions by interpreting key financial indicators.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Action oriented</strong>: Tackle new opportunities and challenges with urgency, energy, and enthusiasm.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Communicates effectively</strong>: Deliver clear, multi-mode communications tailored to different audiences.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Customer focus</strong>: Build strong relationships and deliver customer-centric solutions.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Develops talent</strong>: Help employees achieve their career and organizational goals.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Ensures accountability</strong>: Hold yourself and others accountable to meet commitments.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Instills trust</strong>: Gain confidence and trust through honesty, integrity, and authenticity.</span></li><li><span style=\"font-family:'arial' , sans-serif\"><strong>Manages conflict</strong>: Handle conflict situations effectively and with minimal disruption.</span><br /><br /><strong>Education, Licenses, Certifications: </strong><br />College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. <br />This position may require licensing for compliance with export controls or sanctions regulations. <br /><br /><strong>Experience: </strong><br />Significant level of relevant technical experience, including supervisory experience, required.</li></ul>",
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