Perinatal Operations Coordinator

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    "description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b>Position Summary:</b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Reporting to the Family Medicine Practice Supervisor, the Perinatal Operations Coordinator is responsible for coordinating Pregnancy and Parenting group care, managing prenatal, postpartum, newborn, and gynecology appointment scheduling workflows and provider templates, and overseeing efforts to improve appointment access, attendance, and continuity of care for perinatal and gynecology patients. This role involves close collaboration with the Women&rsquo;s Health Lead Nurse, the Perinatal Care Coordinator, and the Clinical Program Director of Reproductive Health &amp; Gynecology, covering operational coordination and clinical scheduling workflows. The Perinatal Operations Coordinator will also support key reproductive and gynecological health initiatives aimed at improving patient access and experience at the health center.</span></span></p>\r\n\r\n<h1><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Primary Responsibilities:</span></span></h1>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b>Perinatal Group Coordination</b></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Management of perinatal group care:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Coordinate with operational and clinical teams to ensure appropriate resources and staffing levels for group visits </span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Promote group visits across the health center and to patients </span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Coordinate across departments to support interdisciplinary groups (e.g., Behavioral Health, Nutrition, Dental, and external partners)</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Collect patient feedback and compile qualitative patient experience data</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Recruitment for groups:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Work with the clinical team to identify and refer appropriate patients for Pregnancy and Parenting group visits</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Assist with setting group schedules and coordinating with guest presenters</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Outreach to qualified patients via phone, MyChart, email, or mail</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Schedule group visit appointments</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Preparation for group visits:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Conduct reminder outreach to maintain high attendance rates</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Reserve, set up, and break down the group room</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Prepare snacks and arrange reimbursement in accordance with health center policy</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Collaborate with the Medical Assistant to set up the room, print labels, assemble pre-visit questionnaires, and prepare educational materials and handouts</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">During group visits:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Participate in pre-group huddles, group visits, and team debriefs</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Provide logistical and operational support to providers</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Conduct follow-up outreach as requested by providers</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">After group visits:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Follow up with patients as needed</span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Collect and maintain group data, including attendance and satisfaction metrics</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b>Perinatal and Gynecology Scheduling and Template Management</b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Oversee prenatal, postpartum, newborn, and gynecology scheduling workflows</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Schedule prenatal, postpartum, gynecology, and newborn visits as needed</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Oversee prenatal, postpartum, and gynecology schedule templates</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Implement and communicate workflow and template changes to relevant staff</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b>Perinatal and Gynecology Appointment Oversight</b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Make appointment reminder calls</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Track no-shows and conduct outreach to ensure continuity of care</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Scrub schedules for incomplete pre-registration</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Provide insurance enrollment assistance for pregnant and newborn patients</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Manage gynecology referral work queues and waitlists</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Manage scheduling-related work queues and resolve appointment errors</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Monitor attendance and no-show trends and escalate issues as appropriate</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Review insurance denials and open encounters, and communicate findings to relevant teams</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><b>Perinatal Health Initiative Support</b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Support implementation of doula referrals, remote prenatal blood pressure monitoring, prenatal quality metrics, and other perinatal initiatives</span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\">Assist with audits, patient outreach, and performance 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Bachelor&rsquo;s degree or commensurate experience preferred. The Perinatal Operations Coordinator must be able to work independently and have experience working with diverse populations. Must possess sensitivity to the needs of the patient population. Bicultural/bilingual skills appreciated for appropriate target populations (Spanish and/or Haitian Creole preferred). Must have excellent organizational, communication, and interpersonal skills and proficiency in electronic health records (EHR) systems. 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