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    "requisitionDescription": "<div><div><div><p><br></p><p id=\"isPasted\" style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>Job Summary</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>Ensure and improve the client experience and empathize with client needs through effective communication, resolving issues by offering solutions, explanations, and/or other options.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>Essential Functions / General Accountabilities</span></strong></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Provides customers&#39; information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Ensures full customer satisfaction and maintains a friendly, helpful demeanor.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Identifies and prioritizes problems and issues related to the service area.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Ensures that appropriate changes were made to resolve customers&#39; problems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Refers unresolved customer issues to designated departments for further investigation.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Processes orders, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>*The company reserves the right to add or change duties at any time.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>Job Qualifications</span></strong></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Education: High school diploma or equivalent</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Experience: 1-2 years of related experience</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>Skills</span></strong></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Excellent verbal and written communication</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Service orientation</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Critical thinking</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Active listening</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Detail orientation</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>Work Environment</span></strong></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:     \"Arial\",sans-serif;'>Indoor/Standard Office Environment.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>Physical Demands</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;'>Sitting and/or alternate sitting and standing at will.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Keyboarding. &nbsp;Entering text or data into a computer by means of a traditional keyboard.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Speaking. &nbsp;Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Hearing Requirements. The ability to hear, understand and distinguish speech and/or other sounds. &nbsp;(i.e., in-person speech, telephone, computer, etc.)</span></li><li><span style='font-family:\"Arial\",sans-serif;'>Near Visual Acuity. &nbsp;Clarity of vision at approximately 20 inches or less (i.e., use of computers.)</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:20px;font-family:\"Arial\",sans-serif;color:#333333;'>*</span></strong><span style='font-family:\"Arial\",sans-serif;'>This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. &nbsp;Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</span></p><p><br></p></div></div></div>\n",
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