MEMBER SOLUTIONS SPECIALIST

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    "jobTitle": "MEMBER SOLUTIONS SPECIALIST",
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    "description": "<p style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Job Summary:</strong> Responsible for all activities related to the collection and curing of all delinquent loans and share accounts.&nbsp; To assist the member in developing a plan to bring his or her account current.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>All job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing.&nbsp; Essential duties and responsibilities include the following.</strong>&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Primary Duties:</strong></span></span></p>\r\n\r\n<ol>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Collects on all delinquent loans, including consumer loans, mortgage loans, Visa accounts, share accounts, member business loans and other loans as assigned.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Works through assigned delinquency queues via collection system by following up on telephone calls and sending appropriate collection correspondence, and documenting&nbsp; each account working with accurate and current information to secure a satisfactory resolution to the delinquent account.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Researches delinquent loans and account histories to ensure that errors are detected and to become familiar with the current account situation, which will aide in the collection of the delinquent loan and to allow the member to have a full and complete status of his or her loan.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Responsible for achieving all individual, departmental, and company goals as set forth for current position.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Consults with members who are delinquent, requests extension of loan payment or skip payment, takes the application, and processes the request according to departmental procedures.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Assists in the training of new employees as assigned.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Assists in coordination of workflow, reporting, and daily operation of the Collection Department.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Reviews and Recommends to Repo Specialist which accounts should be repossessed, and reviews and recommends to Assistant Manager of Collections and Recovery which accounts should be foreclosed.&nbsp; All accounts must have appropriate procedures followed, files ordered, information printed, and proper documentation to account.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Processes and follows written procedures in taking ACH payments.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Researches and resolves credit bureau corrections as requested.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Monitors and collects accounts that would involve special handling, due to their guidelines and restrictions.&nbsp; Example:&nbsp; Stretch Pay, end lease balances.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Identifies, researches, and follows up on accounts that need skip tracing, bankruptcy, or insurance issues resolved.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Recovers funds from non-sufficient fund (NSF) checks that are forwarded to the Collections Department.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Reviews and accepts consumer credit proposals and processes those payments.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Provides back up and assistance to Collections Processor, as needed.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Transfers shares, processes checks received, balances drawer, and turns in appropriate daily paperwork.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Performs all duties in compliance with federal and state regulations, 7 17 Board Policies, as well as departmental and credit union procedures.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:23px;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">&nbsp; &nbsp; &nbsp;&nbsp;</span></span></p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"MEMBER SOLUTIONS SPECIALIST\",\"identifier\":\"J14D5666371\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6CB36AAEEAD080D6F5F51741756DE6F6/jobs/66371\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6CB36AAEEAD080D6F5F51741756DE6F6\",\"datePosted\":\"2026-03-25\",\"description\":\"Job DetailsJob Location: Warren, OH 44483Job Summary: Responsible for all activities related to the collection and curing of all delinquent loans and share accounts.&nbsp; To assist the member in developing a plan to bring his or her account current.\\r\\n\\r\\nAll job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing.&nbsp; Essential duties and responsibilities include the following.&nbsp;\\r\\n\\r\\nPrimary Duties:\\r\\n\\r\\n\\r\\n\\tCollects on all delinquent loans, including consumer loans, mortgage loans, Visa accounts, share accounts, member business loans and other loans as assigned.\\r\\n\\tWorks through assigned delinquency queues via collection system by following up on telephone calls and sending appropriate collection correspondence, and documenting&nbsp; each account working with accurate and current information to secure a satisfactory resolution to the delinquent account.\\r\\n\\tResearches delinquent loans and account histories to ensure that errors are detected and to become familiar with the current account situation, which will aide in the collection of the delinquent loan and to allow the member to have a full and complete status of his or her loan.\\r\\n\\tResponsible for achieving all individual, departmental, and company goals as set forth for current position.\\r\\n\\tConsults with members who are delinquent, requests extension of loan payment or skip payment, takes the application, and processes the request according to departmental procedures.\\r\\n\\tAssists in the training of new employees as assigned.\\r\\n\\tAssists in coordination of workflow, reporting, and daily operation of the Collection Department.\\r\\n\\tReviews and Recommends to Repo Specialist which accounts should be repossessed, and reviews and recommends to Assistant Manager of Collections and Recovery which accounts should be foreclosed.&nbsp; All accounts must have appropriate procedures followed, files ordered, information printed, and proper documentation to account.\\r\\n\\tProcesses and follows written procedures in taking ACH payments.\\r\\n\\tResearches and resolves credit bureau corrections as requested.\\r\\n\\tMonitors and collects accounts that would involve special handling, due to their guidelines and restrictions.&nbsp; Example:&nbsp; Stretch Pay, end lease balances.\\r\\n\\tIdentifies, researches, and follows up on accounts that need skip tracing, bankruptcy, or insurance issues resolved.\\r\\n\\tRecovers funds from non-sufficient fund (NSF) checks that are forwarded to the Collections Department.\\r\\n\\tReviews and accepts consumer credit proposals and processes those payments.\\r\\n\\tProvides back up and assistance to Collections Processor, as needed.\\r\\n\\tTransfers shares, processes checks received, balances drawer, and turns in appropriate daily paperwork.\\r\\n\\tPerforms all duties in compliance with federal and state regulations, 7 17 Board Policies, as well as departmental and credit union procedures.\\r\\n\\r\\n\\r\\n&nbsp; &nbsp; &nbsp;&nbsp;\\r\\nQualificationsTravel Demands:&nbsp; Occasional errands to clerk&rsquo;s office\\r\\n\\r\\nPrerequisite Education:\\r\\n\\r\\n1.&nbsp; &nbsp;High school diploma or equivalent\\r\\n\\r\\nPrerequisite Experience: \\r\\n\\r\\n\\r\\n\\tAt least 3 years in a collector&rsquo;s position* within the last 7 years.\\r\\n\\r\\n\\r\\n&nbsp; &nbsp; &nbsp; &nbsp; *Defined as three years in a debt collection position(s) where the majority of one&rsquo;s job included collecting delinquent consumer, mortgage and/or&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; commercial accounts*\\r\\n\\r\\nOther Prerequisite Requirements of the position:\\r\\n\\r\\n\\r\\n\\tMust attain an acceptable score on a validated assessment test.\\r\\n\\tMust have the ability to plan, follow-up collections and to establish effective control pertaining to same.\\r\\n\\tAbility to use sound judgment in dealing with the member and be able to analyze past due accounts.\\r\\n\\tMust have general knowledge of Credit Union operations and functions of other departments.\\r\\n\\tAccuracy and thoroughness in the verification of the status of member accounts; skill and tactfulness in communicating with members concerning their accounts; persistence in the daily and weekly routine of loan repayment follow up; mental alertness; neat appearance; punctuality; and cooperative attitude in working with other employees.\\r\\n\\r\\n\\r\\nRequired knowledge, skills and abilities once in the job: \\r\\n\\r\\n1.&nbsp; Customer service attitude and skills to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation attention to detail,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; resourcefulness.\\r\\n\\r\\n2.&nbsp; Professionalism to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Confidence, good judgment, appropriate demeanor and appearance; ability to interact with employees and members.\\r\\n\\r\\n3.&nbsp; Skills to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Problem solving, decision making, time management, interpersonal communications, organization.\\r\\n\\r\\n4.&nbsp; Other: Understands the effects of member requests as they relate to individual accounts and copes with unusual situations.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCertifications, licenses required once in the job: None.\\r\\n\\r\\nPhysical, Mental or Visual Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nWhile performing the duties of this job, the employee is regularly required to:\\r\\n\\r\\nstand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear.\\r\\n\\r\\nThis job regularly requires the employee to lift 1 to 10 pounds 5&nbsp;times per day.\\r\\n\\r\\nSpecific vision abilities required by this job include:&nbsp; close vision, distance vision, color vision, peripheral vision, depth perception, the ability to adjust and focus.\\r\\n\\r\\nWorking Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"Job Summary: Responsible for all activities related to the collection and curing of all delinquent loans and share accounts.&nbsp; To assist the member in developing a plan to bring his or her account current.\\r\\n\\r\\nAll job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing.&nbsp; Essential duties and responsibilities include the following.&nbsp;\\r\\n\\r\\nPrimary Duties:\\r\\n\\r\\n\\r\\n\\tCollects on all delinquent loans, including consumer loans, mortgage loans, Visa accounts, share accounts, member business loans and other loans as assigned.\\r\\n\\tWorks through assigned delinquency queues via collection system by following up on telephone calls and sending appropriate collection correspondence, and documenting&nbsp; each account working with accurate and current information to secure a satisfactory resolution to the delinquent account.\\r\\n\\tResearches delinquent loans and account histories to ensure that errors are detected and to become familiar with the current account situation, which will aide in the collection of the delinquent loan and to allow the member to have a full and complete status of his or her loan.\\r\\n\\tResponsible for achieving all individual, departmental, and company goals as set forth for current position.\\r\\n\\tConsults with members who are delinquent, requests extension of loan payment or skip payment, takes the application, and processes the request according to departmental procedures.\\r\\n\\tAssists in the training of new employees as assigned.\\r\\n\\tAssists in coordination of workflow, reporting, and daily operation of the Collection Department.\\r\\n\\tReviews and Recommends to Repo Specialist which accounts should be repossessed, and reviews and recommends to Assistant Manager of Collections and Recovery which accounts should be foreclosed.&nbsp; All accounts must have appropriate procedures followed, files ordered, information printed, and proper documentation to account.\\r\\n\\tProcesses and follows written procedures in taking ACH payments.\\r\\n\\tResearches and resolves credit bureau corrections as requested.\\r\\n\\tMonitors and collects accounts that would involve special handling, due to their guidelines and restrictions.&nbsp; Example:&nbsp; Stretch Pay, end lease balances.\\r\\n\\tIdentifies, researches, and follows up on accounts that need skip tracing, bankruptcy, or insurance issues resolved.\\r\\n\\tRecovers funds from non-sufficient fund (NSF) checks that are forwarded to the Collections Department.\\r\\n\\tReviews and accepts consumer credit proposals and processes those payments.\\r\\n\\tProvides back up and assistance to Collections Processor, as needed.\\r\\n\\tTransfers shares, processes checks received, balances drawer, and turns in appropriate daily paperwork.\\r\\n\\tPerforms all duties in compliance with federal and state regulations, 7 17 Board Policies, as well as departmental and credit union procedures.\\r\\n\\r\\n\\r\\n&nbsp; &nbsp; &nbsp;&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"7 17 Credit Union \",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6CB36AAEEAD080D6F5F51741756DE6F6\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3181 Larchmont Ave NE\",\"addressLocality\":\"Warren\",\"addressRegion\":\"OH\",\"postalCode\":44483,\"addressCountry\":\"USA\"}},\"qualifications\":\"Travel Demands:&nbsp; Occasional errands to clerk&rsquo;s office\\r\\n\\r\\nPrerequisite Education:\\r\\n\\r\\n1.&nbsp; &nbsp;High school diploma or equivalent\\r\\n\\r\\nPrerequisite Experience: \\r\\n\\r\\n\\r\\n\\tAt least 3 years in a collector&rsquo;s position* within the last 7 years.\\r\\n\\r\\n\\r\\n&nbsp; &nbsp; &nbsp; &nbsp; *Defined as three years in a debt collection position(s) where the majority of one&rsquo;s job included collecting delinquent consumer, mortgage and/or&nbsp; &nbsp; &nbsp; &nbsp; 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Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation attention to detail,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; resourcefulness.\\r\\n\\r\\n2.&nbsp; Professionalism to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Confidence, good judgment, appropriate demeanor and appearance; ability to interact with employees and members.\\r\\n\\r\\n3.&nbsp; Skills to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Problem solving, decision making, time management, interpersonal communications, organization.\\r\\n\\r\\n4.&nbsp; Other: Understands the effects of member requests as they relate to individual accounts and copes with unusual situations.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCertifications, licenses required once in the job: None.\\r\\n\\r\\nPhysical, Mental or Visual Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nWhile performing the duties of this job, the employee is regularly required to:\\r\\n\\r\\nstand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear.\\r\\n\\r\\nThis job regularly requires the employee to lift 1 to 10 pounds 5&nbsp;times per day.\\r\\n\\r\\nSpecific vision abilities required by this job include:&nbsp; close vision, distance vision, color vision, peripheral vision, depth perception, the ability to adjust and focus.\\r\\n\\r\\nWorking Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Travel Demands:&nbsp; Occasional errands to clerk&rsquo;s office\\r\\n\\r\\nPrerequisite Education:\\r\\n\\r\\n1.&nbsp; &nbsp;High school diploma or equivalent\\r\\n\\r\\nPrerequisite Experience: \\r\\n\\r\\n\\r\\n\\tAt least 3 years in a collector&rsquo;s position* within the last 7 years.\\r\\n\\r\\n\\r\\n&nbsp; &nbsp; &nbsp; &nbsp; *Defined as three years in a debt collection position(s) where the majority of one&rsquo;s job included collecting delinquent consumer, mortgage and/or&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; commercial accounts*\\r\\n\\r\\nOther Prerequisite Requirements of the position:\\r\\n\\r\\n\\r\\n\\tMust attain an acceptable score on a validated assessment test.\\r\\n\\tMust have the ability to plan, follow-up collections and to establish effective control pertaining to same.\\r\\n\\tAbility to use sound judgment in dealing with the member and be able to analyze past due accounts.\\r\\n\\tMust have general knowledge of Credit Union operations and functions of other departments.\\r\\n\\tAccuracy and thoroughness in the verification of the status of member accounts; skill and tactfulness in communicating with members concerning their accounts; persistence in the daily and weekly routine of loan repayment follow up; mental alertness; neat appearance; punctuality; and cooperative attitude in working with other employees.\\r\\n\\r\\n\\r\\nRequired knowledge, skills and abilities once in the job: \\r\\n\\r\\n1.&nbsp; Customer service attitude and skills to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation attention to detail,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; resourcefulness.\\r\\n\\r\\n2.&nbsp; Professionalism to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Confidence, good judgment, appropriate demeanor and appearance; ability to interact with employees and members.\\r\\n\\r\\n3.&nbsp; Skills to include:\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp; Problem solving, decision making, time management, interpersonal communications, organization.\\r\\n\\r\\n4.&nbsp; Other: Understands the effects of member requests as they relate to individual accounts and copes with unusual situations.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCertifications, licenses required once in the job: None.\\r\\n\\r\\nPhysical, Mental or Visual Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nWhile performing the duties of this job, the employee is regularly required to:\\r\\n\\r\\nstand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear.\\r\\n\\r\\nThis job regularly requires the employee to lift 1 to 10 pounds 5&nbsp;times per day.\\r\\n\\r\\nSpecific vision abilities required by this job include:&nbsp; close vision, distance vision, color vision, peripheral vision, depth perception, the ability to adjust and focus.\\r\\n\\r\\nWorking Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-06-30\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Travel Demands:</strong>&nbsp; Occasional errands to clerk&rsquo;s office</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Prerequisite Education:</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">1.&nbsp; &nbsp;High school diploma or equivalent</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Prerequisite Experience: </strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">At least 3 years in a collector&rsquo;s position* within the last 7 years.</span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">&nbsp; &nbsp; &nbsp; &nbsp; *Defined as three years in a debt collection position(s) where the majority of one&rsquo;s job included collecting delinquent consumer, mortgage and/or&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; commercial accounts*</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Other Prerequisite Requirements of the position:</strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Must attain an acceptable score on a validated assessment test.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Must have the ability to plan, follow-up collections and to establish effective control pertaining to same.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Ability to use sound judgment in dealing with the member and be able to analyze past due accounts.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Must have general knowledge of Credit Union operations and functions of other departments.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Accuracy and thoroughness in the verification of the status of member accounts; skill and tactfulness in communicating with members concerning their accounts; persistence in the daily and weekly routine of loan repayment follow up; mental alertness; neat appearance; punctuality; and cooperative attitude in working with other employees.</span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Required knowledge, skills and abilities once in the job:</strong> </span></span></p>\r\n\r\n<p style=\"margin-left:48px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">1.&nbsp; Customer service attitude and skills to include:</span></span></p>\r\n\r\n<p style=\"margin-left:48px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">&nbsp;&nbsp;&nbsp;&nbsp; Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation attention to detail,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; resourcefulness.</span></span></p>\r\n\r\n<p style=\"margin-left:48px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">2.&nbsp; Professionalism to include:</span></span></p>\r\n\r\n<p style=\"margin-left:48px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">&nbsp;&nbsp;&nbsp;&nbsp; Confidence, good judgment, appropriate demeanor and appearance; ability to interact with employees and members.</span></span></p>\r\n\r\n<p style=\"margin-left:48px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">3.&nbsp; Skills to include:</span></span></p>\r\n\r\n<p style=\"margin-left:48px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">&nbsp;&nbsp;&nbsp;&nbsp; Problem solving, decision making, time management, interpersonal communications, organization.</span></span></p>\r\n\r\n<p style=\"margin-left:48px;text-align:justify;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">4.&nbsp; Other: Understands the effects of member requests as they relate to individual accounts and copes with unusual situations.</span></span></p>\r\n\r\n<p style=\"margin-left:24px;text-align:justify;\">&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Certifications, licenses required once in the job:</strong> None.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>Physical, Mental or Visual Demands:&nbsp; </strong>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\"><strong>While performing the duties of this job, the employee is regularly required to:</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">This job regularly requires the employee to lift 1 to 10 pounds 5&nbsp;times per day.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Specific vision abilities required by this job<strong> </strong>include:&nbsp; close vision, distance vision, color vision, peripheral vision, depth perception, the ability to adjust and focus.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"display:block;font-size:12px;\">Working Conditions:<strong> </strong>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "legalRevisionDate": {
      "date": "2024-08-12T14:52:41.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
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    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
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  "preview": {
    "jobId": 66371,
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    "jobTitle": "MEMBER SOLUTIONS SPECIALIST",
    "postedOn": "",
    "locations": "Warren, OH 44483",
    "remoteType": "",
    "description": "Job Summary: Responsible for all activities related to the collection and curing of all delinquent loans and share accounts.  To assist the member in ...",
    "positionType": ""
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