IT Support/ServiceDesk

{
  "content_hash": "7cbf0f8bcf3cc79be26c9cafeefbd720d5cfb549d5bb39380fa5d4651dcbf420",
  "source_hash": "4fa674a01f36822035e7a426bd2b49df7ffd1d59640e5c25b04b40fa82a52f24",
  "last_changed_at": "2026-06-03T14:12:36.198Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Tempe, AZ, US",
    "city": "Tempe",
    "region": "AZ",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 70000,
  "salary_min": 65000,
  "inferred_at": "2026-06-01T13:43:38.130Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Tempe, AZ, US",
      "city": "Tempe",
      "region": "AZ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "json_ld": {
    "url": "https://careers-personifyhealth.icims.com/jobs/4575/it-support-servicedesk/job",
    "@type": "JobPosting",
    "title": "IT Support/ServiceDesk",
    "@context": "http://schema.org",
    "datePosted": "2026-04-02T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Who We Are</strong></p>\n<p><strong>Because health is personal.</strong> That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.</p>\n<p>Learn even more about the work that drives us at personifyhealth.com.</p>\n<h2>Responsibilities</h2>\n<p><strong>Ready To Keep 4,000+ Employees Connected, Supported, and Productive Every Day?</strong></p>\n<p> </p>\n<p><strong>Why This Role Matters</strong></p>\n<p>When technology works, people can focus on their health, their work, and their impact. This role keeps Personify Health running supporting employees across the globe with fast, reliable IT support.</p>\n<p> </p>\n<p>You’ll be on the front lines, resolving issues, maintaining systems, and making sure every tool from laptops to cloud platforms works the way it should.</p>\n<p><strong> </strong></p>\n<p><strong>What You'll Actually Do</strong></p>\n<ul>\n <li>Provide Tier 1 and Tier 2 support to internal users across a global environment</li>\n <li>Act as an escalation point for complex technical issues and critical incidents</li>\n <li>Mentor and support junior analysts, helping develop their technical skills</li>\n <li>Troubleshoot and resolve issues across hardware, software, and networking</li>\n <li>Support and administer core systems including Office 365, Active Directory, Azure, and Intune</li>\n <li>Respond to and manage support tickets within SLA (4-hour response, 24-hour resolution/escalation)</li>\n <li>Support office technology, meeting rooms, and AV systems across locations</li>\n <li>Identify and implement improvements to service desk processes and workflows</li>\n <li>Help automate routine IT tasks to improve efficiency</li>\n <li>Maintain system documentation, service catalog, and best practices</li>\n <li>Manage hardware and software setup, deployment, and asset tracking</li>\n <li>Assist with system upgrades, testing, and production deployments</li>\n <li>Ensure systems are secure, patched, and up to date</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>What You Bring to Our Team</strong></p>\n<p> </p>\n<p><strong>Education & Experience</strong></p>\n<ul>\n <li>Associate’s degree, or equivalent, in computer science or related discipline</li>\n <li>3–5 years of IT desktop support experience, including network support and MS Windows applications</li>\n <li>A+ Certificate</li>\n <li>Must reside in Arizona</li>\n</ul>\n<p><strong>Technical Skills</strong></p>\n<ul>\n <li>Microsoft Office 365 administration</li>\n <li>Active Directory and Azure Active Directory</li>\n <li>Windows and Mac client operating systems</li>\n <li>Experience troubleshooting networking issues (TCP/IP, DNS, DHCP)</li>\n <li>Hands-on experience with device management tools (Intune, SCCM, JAMF, or similar</li>\n <li>LAN/WAN/WLAN networking</li>\n <li>Network cabling, PCs, laptops, printers, and email systems</li>\n <li>SSO/Identity Provider management (OpenID/SAML applications)</li>\n <li>Mobile Device Management (MDM) for laptops and mobile devices</li>\n</ul>\n<p> </p>\n<p><strong>Benefits</strong></p>\n<p><strong> </strong></p>\n<p><strong>The Highlights:</strong></p>\n<ul>\n <li>Competitive base salary and benefits effective day one</li>\n <li>Comprehensive medical and dental through our own health solutions (yes, we use what we build)</li>\n <li>Unlimited PTO—rest and recharge time is non-negotiable</li>\n <li>Mental health support, retirement planning, and financial protection</li>\n <li>Professional development with clear career progression and learning budgets</li>\n <li>Mission-driven culture where diverse perspectives drive real impact on people's health</li>\n</ul>\n<p><strong>Want the full picture? </strong>Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.</p>\n<p><strong>Compensation:</strong> This position offers a base salary range of $65,000 - $70,000 depending on location, skills, and experience. You're eligible for our full benefits package starting day one.</p>\n<p> </p>\n<p><strong>Our Commitment: </strong>Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.</p>\n<p> </p>\n<p><strong>Stay Safe:</strong> Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to [email protected]. View all legitimate openings at personifyhealth.com/careers.</p>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "85281",
          "addressRegion": "AZ",
          "streetAddress": "51 W 3rd St",
          "addressCountry": "US",
          "addressLocality": "Tempe",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-04-02T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Personify Health",
      "@type": "Organization",
      "sameAs": "https://personifyhealth.com/"
    },
    "occupationalCategory": "IT Services and Security"
  },
  "detail_meta": {
    "url": "https://careers-personifyhealth.icims.com/jobs/4575/it-support-servicedesk/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 46512,
    "compact_response_bytes": 6252,
    "original_response_bytes": 46512
  },
  "sitemap_job": {
    "id": "4575",
    "url": "https://careers-personifyhealth.icims.com/jobs/4575/it-support-servicedesk/job",
    "slug": "it-support-servicedesk",
    "lastmod": "2026-05-21T14:43:01-04:00"
  },
  "detail_errors": []
}