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Program Supervisor Emergency Housing

51f0fc68 D3ec 4d98 Bf18 54654b45792f 19000101 000001 · Rochester, NY, US, Rochester, NY · Active · $63,000–$65,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company51f0fc68 D3ec 4d98 Bf18 54654b45792f 19000101 000001
TitleProgram Supervisor Emergency Housing
Normalized title-
Department / team-
LocationRochester, NY, United States
Work model-
Employment typeFull Time
Salary$63,000–$65,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 51f0fc68 D3ec 4d98 Bf18 54654b45792f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rochester.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company51f0fc68 D3ec 4d98 Bf18 54654b45792f 19000101 000001
Sourcec1db8c75-4f44-45b2-92a7-45db8adbcf07
ATS providerADP Workforce Now Recruiting

Description

Position Summary The Emergency Housing Supervisor is responsible for the daily operations, supervision, and coordination of two emergency housing sites. This position provides direct oversight to shelter staff, ensures a safe and supportive environment for residents, and maintains smooth day-to-day operations of both facilities. The Supervisor plays a critical role in crisis intervention, de-escalation, staff leadership, resident support, and ensure services are delivered effectively and in alignment with agency policies and procedures. Essential Duties and Responsibilities Program & Site Operations Oversee the daily operations of two emergency housing sites to ensure safe, efficient, and client-centered services. Ensure sites remain compliant with agency standards, health and safety regulations, and funding requirements. Audit Case Managers’ notes using a database system (HMIS) and clients’ intake binders. Coordinate site coverage and assist with scheduling to maintain adequate staffing levels. Monitor facility needs and coordinate maintenance concerns with appropriate department. Order and maintain inventory of program supplies, household items, food, hygiene products, and other operational necessities. Develop and coordinate site meal planning and menus in accordance with program guidelines and resident needs. Assist in implementing and maintaining shelter procedures, routines, and best practices . Staff Supervision & Leadership Provide supervision, guidance, coaching, and support to emergency housing staff across both sites. Conduct regular staff meetings and provide ongoing training related to shelter operations, crisis intervention, trauma-informed care, and safety practices. Support employee accountability by addressing performance concerns and documenting issues as needed. Foster a collaborative, respectful, and team-oriented work environment. Resident Support & Crisis Management Respond to resident concerns, conflicts, and crisis situations in a timely and professional manner. Utilize trauma-informed approaches and de-escalation techniques to manage challenging situations and maintain a safe environment. Support staff in handling behavioral concerns, emergencies, and resident disputes. Ensure appropriate documentation of incidents, accidents, and critical events. Promote an environment that upholds dignity, respect, and empowerment for all residents. Administrative Responsibilities Complete reports, documentation, and program records accurately and within required timelines. Monitor program data and operational trends to support effective service delivery. Participate in agency meetings, trainings, and community collaborations as assigned. Support implementation of agency initiatives and continuous quality improvement efforts. Qualifications Associate’s degree in human services, Social Work, Psychology, Criminal Justice, or related field required, Equivalent experience may be considered. Minimum of 3 years of supervisory or leadership experience in emergency housing, shelter services, residential programs, or related human services setting. Experience in Case Management. Experience working with vulnerable populations, including individuals and families experiencing homelessness. Strong crisis intervention and de-escalation skills required. Ability to manage multiple priorities and oversee operations across two locations. Excellent organizational, communication, and interpersonal skills. Proficiency in Microsoft Office and electronic documentation systems. Valid driver’s license and reliable transportation required. Knowledge, Skills, and Abilities Knowledge of trauma-informed care and person-centered practices. Ability to lead staff and maintain professionalism in high-stress situations. Strong problem-solving and conflict resolution abilities. Ability to maintain confidentiality and professional boundaries. Commitment to diversity, equity, inclusion, and the mission of the organization. Working Conditions Work is performed in emergency housing environments with frequent interaction with residents, staff, and community partners. Position requires evening, weekend, or on-call availability. Ability to respond effectively during emergencies and crisis situations.

Full job record

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Org ID09428b62-8b8a-4cde-8b24-3663b480f8ce
Source IDc1db8c75-4f44-45b2-92a7-45db8adbcf07
Board IDc1db8c75-4f44-45b2-92a7-45db8adbcf07
Provideradp_workforcenow
Provider Job Key613127
TitleProgram Supervisor Emergency Housing
Normalized Title—
Statusactive
Activeyes
Location TextRochester, NY, US, Rochester, NY
Department—
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Employment Typefull_time
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CountryUnited States
RegionNY
CityRochester
Salary Raw63000.00 To 65000.00 (USD) Annually
Salary Min63,000
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First Seen At2026-05-31 18:53:54Z
Last Seen At2026-06-06 13:25:44Z
Last Checked At2026-06-06 13:25:44Z
Last Changed At2026-06-06 13:25:44Z
Inactive At—
Source Posted At2026-05-21 19:29:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;' data-pasted=\"true\"><strong><span style=\"color:black;\">Position Summary</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><span style='font-family:\"Times New Roman\",serif;'>The Emergency Housing Supervisor is responsible for the daily operations, supervision, and coordination of two emergency housing sites. This position provides direct oversight to shelter staff, ensures a safe and supportive environment for residents, and maintains smooth day-to-day operations of both facilities. The Supervisor plays a critical role in crisis intervention, de-escalation, staff leadership, resident support, and ensure services are delivered effectively and in alignment with agency policies and procedures.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><strong><span style=\"color:black;\">Essential Duties and Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><strong>Program &amp; Site Operations</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Oversee the daily operations of two emergency housing sites to ensure safe, efficient, and client-centered services.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Ensure sites remain compliant with agency standards, health and safety regulations, and funding requirements.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Audit Case Managers&rsquo; notes using a database system (HMIS) and clients&rsquo; intake binders.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Coordinate site coverage and assist with scheduling to maintain adequate staffing levels.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Monitor facility needs and coordinate maintenance concerns with appropriate department.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Order and maintain inventory of program supplies, household items, food, hygiene products, and other operational necessities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Develop and coordinate site meal planning and menus in accordance with program guidelines and resident needs.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Assist in implementing and maintaining shelter procedures, routines, and best practices</span><span style='line-height:115%;font-family:\"Times New Roman\",serif;font-size:16px;'>.</span></li></ul></div><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><br></p><p style='margin:0in;text-indent:-.25in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><strong>Staff Supervision &amp; Leadership</strong></p><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Provide supervision, guidance, coaching, and support to emergency housing staff across both sites.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Conduct regular staff meetings and provide ongoing training related to shelter operations, crisis intervention, trauma-informed care, and safety practices.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Support employee accountability by addressing performance concerns and documenting issues as needed.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Foster a collaborative, respectful, and team-oriented work environment.</span></li></ul></div><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><strong>&nbsp;</strong></p><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Resident Support &amp; Crisis Management</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Respond to resident concerns, conflicts, and crisis situations in a timely and professional manner.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Utilize trauma-informed approaches and de-escalation techniques to manage challenging situations and maintain a safe environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Support staff in handling behavioral concerns, emergencies, and resident disputes.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Ensure appropriate documentation of incidents, accidents, and critical events.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Promote an environment that upholds dignity, respect, and empowerment for all residents.</span></li></ul></div><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><br></p><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Administrative Responsibilities</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Complete reports, documentation, and program records accurately and within required timelines.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Monitor program data and operational trends to support effective service delivery.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Participate in agency meetings, trainings, and community collaborations as assigned.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Support implementation of agency initiatives and continuous quality improvement efforts.</span></li></ul></div><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><br></p><p style='margin:0in;text-indent:-.25in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>Qualifications</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Associate&rsquo;s degree in human services, Social Work, Psychology, Criminal Justice, or related field required, Equivalent experience may be considered.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Minimum of 3 years of supervisory or leadership experience in emergency housing, shelter services, residential programs, or related human services setting.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Experience in Case Management.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Experience working with vulnerable populations, including individuals and families experiencing homelessness.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Strong crisis intervention and de-escalation skills required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to manage multiple priorities and oversee operations across two locations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Excellent organizational, communication, and interpersonal skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Proficiency in Microsoft Office and electronic documentation systems.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Valid driver&rsquo;s license and reliable transportation required.</span></li></ul></div><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><br></p><p style='margin:0in;text-indent:-.25in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><strong><span style='font-family:\"Times New Roman\",serif;'>Knowledge, Skills, and Abilities</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Knowledge of trauma-informed care and person-centered practices.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to lead staff and maintain professionalism in high-stress situations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Strong problem-solving and conflict resolution abilities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to maintain confidentiality and professional boundaries.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Commitment to diversity, equity, inclusion, and the mission of the organization.</span></li></ul></div><p style='margin:0in;text-indent:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><br></p><p style='margin:0in;text-indent:-.25in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><strong>&nbsp;</strong></p><p style='margin:0in;text-indent:-.25in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;margin-left:.25in;'><strong><span style='font-family:\"Times New Roman\",serif;'>Working Conditions</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Work is performed in emergency housing environments with frequent interaction with residents, staff, and community partners.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Position requires evening, weekend, or on-call availability.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to respond effectively during emergencies and crisis situations.</span></li></ul></div></div>\n",
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