Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services

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    "city": "CDMX",
    "region": "Mexico",
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      "region": "Mexico",
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    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": "month",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
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{}

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    "id": "56",
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    "location": {
      "city": "CDMX",
      "state": "Mexico"
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    "departmentId": "18609",
    "locationType": "2",
    "jobOpeningName": "Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services",
    "departmentLabel": "New Comienzos",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "CDMX",
      "state": "Mexico",
      "postalCode": "06030",
      "addressCountry": "Mexico"
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    "datePosted": "2026-02-22",
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    "description": "<p><span style=\"color: rgb(15, 46, 247); font-size: 36pt\"><span style=\"font-weight: bold\">Bilingual Travel &amp; Lifestyle Phone Agent – Premium Travel Services</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Mexico City (Hybrid)</span><br><em>(Bilingual English–Spanish)</em></p>\n<p><span style=\"font-weight: bold\">Location:</span> Hybrid – Mexico City (CDMX)<br><span style=\"font-weight: bold\">Employment Type:</span> Full-Time<br><span style=\"font-weight: bold\">Total Compensation:</span> Up to $34,290 MXN per month<br><span style=\"font-weight: bold\">Training:</span> Paid onboarding and training provided<br><span style=\"font-weight: bold\">Start Date:</span> To Be Confirmed</p>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Position Overview</span></span></p>\n<p>We are seeking a highly motivated <span style=\"font-weight: bold\">Bilingual Travel &amp; Lifestyle Phone Agent</span> to support a premium international travel services operation serving U.S.-based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced global environment.</p>\n<p>The position focuses on providing world-class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.</p>\n<p><br><br></p>\n<p><span style=\"color: rgb(224, 62, 45); font-weight: bold\">This is a <span style=\"text-decoration: underline\">hybrid position</span> based in <span style=\"text-decoration: underline\">Mexico City</span>.</span></p>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<ul>\n<li>Deliver high-quality customer service in a high-volume inbound travel call environment</li>\n<li>Create and service domestic and international travel bookings including flights, hotels, and car rentals</li>\n<li>Design personalized travel experiences tailored to customer preferences</li>\n<li>Communicate travel offerings, benefits, and exclusive services</li>\n<li>Maintain a customer-first approach in every interaction</li>\n<li>Navigate multiple systems while ensuring accuracy and compliance</li>\n<li>Meet and exceed service and performance goals</li>\n<li>Support clients with travel-related inquiries and issue resolution</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Required Qualifications</span></span></p>\n<ul>\n<li>Bilingual proficiency in English and Spanish (required)</li>\n<li>Experience in travel, tourism, hospitality, or premium customer service</li>\n<li>Strong communication and active listening skills</li>\n<li>Ability to multitask across multiple systems and platforms</li>\n<li>High attention to detail and customer satisfaction</li>\n<li>Results-driven mindset and strong problem-solving skills</li>\n<li>Availability to work rotating shifts, including nights and weekends</li>\n<li>Reliable work setup suitable for hybrid operations</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Preferred Qualifications</span></span></p>\n<ul>\n<li>Prior call center experience in high-volume environments</li>\n<li>Knowledge of global destinations and travel geography</li>\n<li>Experience creating customized travel itineraries</li>\n<li>Familiarity with booking platforms or CRM systems</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Compensation &amp; Benefits</span></span></p>\n<p>Total Monthly Compensation: Up to $34,290 MXN</p>\n<p>Includes:</p>\n<ul>\n<li>Base Salary: $21,700 MXN</li>\n<li>Guaranteed Cash Benefits: $6,440 MXN</li>\n<li>Variable Performance Incentives: Up to $6,150 MXN</li>\n<li>Eligibility for annual performance bonus</li>\n<li>Paid training and professional development</li>\n<li>Hybrid work model in Mexico City</li>\n<li>Company-provided computer equipment</li>\n<li>Career growth opportunities in an international environment</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">About New Comienzos</span></span></p>\n<p>New Comienzos is a binational nonprofit organization dedicated to empowering bilingual professionals, returnees, and deportee talent by connecting them with high-quality career opportunities, professional development, and long-term growth pathways.</p>\n<p><span style=\"font-size: 24pt\"><br></span><br></p>\n<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Application Process</span></span></p>\n<p>Qualified candidates should apply through New Comienzos to receive further instructions and next steps. Shortlisted applicants will be contacted for additional screening.</p>\n<p><br><br></p>\n<p><img height=\"57\" src=\"https://d36urhup7zbd7q.cloudfront.net/6056036581376000/5320341005926400/2cc8dbdd-1f44-41dc-82c6-64556c75f30e/signoff.gif?ck=1746222161.0\" alt=\"Best regards,\"></p>\n<p><img width=\"80\" height=\"80\" src=\"https://cdn.gifo.wisestamp.com/effect?static_effect_a=&amp;static_effect_b=&amp;animation=fade&amp;file_a=https://d36urhup7zbd7q.cloudfront.net/u/WaWkw8eXekl/f5a79342-d488-4e6a-8868-4ffa0eb8f41e__400x400__.png&amp;file_b=https://d36urhup7zbd7q.cloudfront.net/e/b68b59e1-b36b-40d6-8864-2c7001672553__149x175__.png\" alt=\"photo\"></p>\n<p><span style=\"color: rgb(29, 73, 167); font-size: 12pt; font-weight: bold\">Israel Concha</span><br><span style=\"color: rgb(100, 100, 100); font-weight: bold\">Executive Director,<span> </span></span><span style=\"color: rgb(100, 100, 100); font-weight: bold\">New Comienzos</span><span><a href=\"https://maps.google.com/?q=US%20/%20MX\" target=\"_blank\" rel=\"noopener noreferrer\"><br></a></span></p>\n<p><a href=\"https://dreaminmexico.us/?utm_campaign=NewComienzos&amp;utm_source=newcomienzosorg\" target=\"_blank\" rel=\"noopener noreferrer\"><img width=\"448\" height=\"97\" src=\"https://d36urhup7zbd7q.cloudfront.net/a/8d9bb3a8-056d-4faa-8d22-3c0d572c4400.gif\" alt=\"App Banner Image\"></a></p>",
    "compensation": "Up to $34,290 MXN per month",
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    "jobOpeningShareUrl": "https://newcomienzos.bamboohr.com/careers/56",
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}