PDX Guest Services Practitioner

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    "city": "Portland",
    "jobId": 58099,
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    "jobTitle": "PDX Guest Services Practitioner",
    "location": "Portland Ops Office - Portland, OR 97202",
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    "description": "<p>Position: Guest Services Practitioner<br />\r\nTerm: Full-time, hourly<br />\r\nPay: $20-$22/hour + health insurance, paid time off, and other benefits<br />\r\nLocation: Portland, OR<br />\r\nReports To: Guest Services Supervisor<br />\r\nDirect Reports: None</p>\r\n\r\n<p>Organization Description:</p>\r\n\r\n<p><br />\r\nUrban Alchemy is a nonprofit organization with the mission of transforming people and places through respect,<br />\r\ncompassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness,<br />\r\naddiction, and homelessness. The name Urban Alchemy references the process of spiritual and social<br />\r\ntransformation that our staff engage in &ndash; both internally and in practice with all members of the public. Since our<br />\r\nfounding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. We<br />\r\nprovide community outreach and engagement, temporary housing for people experiencing homelessness, mobile<br />\r\nbathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Bay<br />\r\nArea, Los Angeles County, Austin, Texas, and Portland, Oregon. Over 95% of Urban Alchemy employees, including<br />\r\nleadership, experienced incarceration and/or homelessness. For more information visit: https://urban-<br />\r\nalchemy.us/.</p>\r\n\r\n<p><br />\r\nPosition Summary:</p>\r\n\r\n<p><br />\r\nGuest Services Practitioners provide outstanding care and customer service to guests of Urban Alchemy<br />\r\nresidential sites. Guest Practitioners are expected to engage with guests to create a warm and comfortable<br />\r\nsetting. They are responsible for a variety of tasks including checking in guests, helping ensure compliance with<br />\r\ncommunity guidelines, resolving guest concerns and complaints, performing wellness checks, monitoring the<br />\r\nfacility, ensuring the health and safety of all guests, de-escalating tense situations, and responding to<br />\r\nemergencies. As a Guest Services Practitioner, you will be part of a 24/7 team that provides information, referrals,<br />\r\nand support to guests while ensuring their facility is always well-run and maintained.</p>\r\n\r\n<p><br />\r\nDuties and Responsibilities:</p>\r\n\r\n<p><br />\r\nPosition Specific:</p>\r\n\r\n<ul>\r\n\t<li>Conduct intake with new guests and provide an orientation to the facility and community guidelines.</li>\r\n\t<li>Greet guests warmly as the enter the facility and check them in and out according to site policies.</li>\r\n\t<li>If required by a pandemic or other concerns, conduct symptom checks of everyone entering the facility.</li>\r\n\t<li>Inform everyone entering the facility of the policy forbidding weapons; store any items that are not allowed in the facility.</li>\r\n\t<li>Check personal belongings as needed and in accordance with Urban Alchemy&rsquo;s policies and procedures.</li>\r\n\t<li>Coordinate guest placements within the site location and track available beds.</li>\r\n\t<li>Distribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests&rsquo; personal storage units and mail.</li>\r\n\t<li>Effectively communicate information about on-site services and amenities.</li>\r\n\t<li>Provide information and referrals to services in the community.</li>\r\n\t<li>Answer calls and in-person questions responding with courtesy, compassion, respect, and dignity.</li>\r\n\t<li>Provide emotional support to guests and other people experience homelessness.</li>\r\n\t<li>Maintain a working knowledge of safety measures and tools, including emergency plans.</li>\r\n\t<li>Monitor all entrances to the premises to ensure that no unauthorized individuals enter premises.</li>\r\n\t<li>Monitor cameras and address any issues observed in accordance with site policies and procedures.</li>\r\n\t<li>Perform ongoing interior and perimeter checks to ensure the facility is clean and secure.</li>\r\n\t<li>Perform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions.</li>\r\n\t<li>Use harm reduction principles and trauma-informed care when engaging with guests.</li>\r\n\t<li>Help address stressful situations by assessing the cause, determining the appropriate response, and de- escalating conflicts or heightened emotions in accordance with Urban Alchemy&rsquo;s best practices.</li>\r\n\t<li>Work collaboratively with other team members and person in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly.</li>\r\n\t<li>Respond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with Urban Alchemy&rsquo;s policies.</li>\r\n\t<li>Know and adhere to Urban Alchemy&rsquo;s critical incident policies, including reporting requirements.</li>\r\n\t<li>Day to day maintenance of record keeping, incident reporting, and updating guest files.</li>\r\n\t<li>Maintain timely and thorough administrative and guest records in accordance with site policies.</li>\r\n\t<li>Engage with surrounding neighbors and other stakeholders to maintain a good community relations.</li>\r\n\t<li>Practice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members.</li>\r\n</ul>\r\n\r\n<p>General:</p>\r\n\r\n<ul>\r\n\t<li>Will treat all Urban Alchemy guests, staff and stakeholders with compassion and respect.</li>\r\n\t<li>Use emotional intelligence to effectively engage and connect with others.</li>\r\n\t<li>Adhere to established procedures to provide a safe working environment including complying with OSHA, state, and local regulations as well as Urban Alchemy&rsquo;s policies.</li>\r\n\t<li>Attend orientation and any additional training required by Urban Alchemy or our funders.</li>\r\n\t<li>Work flexible hours and/or shifts, weekends, and on-call shifts.</li>\r\n\t<li>Must wear an Urban Alchemy uniform and ID badge.</li>\r\n\t<li>Must carry all required safety and communications equipment.</li>\r\n\t<li>Follow all Urban Alchemy&rsquo;s policies and procedures, including all safety guidelines.</li>\r\n\t<li>Will complete other duties as assigned in service to our guests and stakeholders.</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"PDX Guest Services Practitioner\",\"identifier\":\"J0HN2558099\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/C4DAA0442551166DE1CA620AC95144E8/jobs/58099\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=C4DAA0442551166DE1CA620AC95144E8\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":20,\"maxValue\":22,\"unitText\":\"\"}},\"datePosted\":\"2023-06-01\",\"description\":\"Job DetailsJob Location: Portland Ops Office - Portland, OR 97202Position Type: Full-Time/Part-TimeSalary Range: $20.00 - $22.00 HourlyPosition: Guest Services Practitioner\\r\\nTerm: Full-time, hourly\\r\\nPay: $20-$22/hour + health insurance, paid time off, and other benefits\\r\\nLocation: Portland, OR\\r\\nReports To: Guest Services Supervisor\\r\\nDirect Reports: None\\r\\n\\r\\nOrganization Description:\\r\\n\\r\\n\\r\\nUrban Alchemy is a nonprofit organization with the mission of transforming people and places through respect,\\r\\ncompassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness,\\r\\naddiction, and homelessness. The name Urban Alchemy references the process of spiritual and social\\r\\ntransformation that our staff engage in &ndash; both internally and in practice with all members of the public. Since our\\r\\nfounding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. We\\r\\nprovide community outreach and engagement, temporary housing for people experiencing homelessness, mobile\\r\\nbathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Bay\\r\\nArea, Los Angeles County, Austin, Texas, and Portland, Oregon. Over 95% of Urban Alchemy employees, including\\r\\nleadership, experienced incarceration and/or homelessness. For more information visit: https://urban-\\r\\nalchemy.us/.\\r\\n\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\n\\r\\nGuest Services Practitioners provide outstanding care and customer service to guests of Urban Alchemy\\r\\nresidential sites. Guest Practitioners are expected to engage with guests to create a warm and comfortable\\r\\nsetting. They are responsible for a variety of tasks including checking in guests, helping ensure compliance with\\r\\ncommunity guidelines, resolving guest concerns and complaints, performing wellness checks, monitoring the\\r\\nfacility, ensuring the health and safety of all guests, de-escalating tense situations, and responding to\\r\\nemergencies. As a Guest Services Practitioner, you will be part of a 24/7 team that provides information, referrals,\\r\\nand support to guests while ensuring their facility is always well-run and maintained.\\r\\n\\r\\n\\r\\nDuties and Responsibilities:\\r\\n\\r\\n\\r\\nPosition Specific:\\r\\n\\r\\n\\r\\n\\tConduct intake with new guests and provide an orientation to the facility and community guidelines.\\r\\n\\tGreet guests warmly as the enter the facility and check them in and out according to site policies.\\r\\n\\tIf required by a pandemic or other concerns, conduct symptom checks of everyone entering the facility.\\r\\n\\tInform everyone entering the facility of the policy forbidding weapons; store any items that are not allowed in the facility.\\r\\n\\tCheck personal belongings as needed and in accordance with Urban Alchemy&rsquo;s policies and procedures.\\r\\n\\tCoordinate guest placements within the site location and track available beds.\\r\\n\\tDistribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests&rsquo; personal storage units and mail.\\r\\n\\tEffectively communicate information about on-site services and amenities.\\r\\n\\tProvide information and referrals to services in the community.\\r\\n\\tAnswer calls and in-person questions responding with courtesy, compassion, respect, and dignity.\\r\\n\\tProvide emotional support to guests and other people experience homelessness.\\r\\n\\tMaintain a working knowledge of safety measures and tools, including emergency plans.\\r\\n\\tMonitor all entrances to the premises to ensure that no unauthorized individuals enter premises.\\r\\n\\tMonitor cameras and address any issues observed in accordance with site policies and procedures.\\r\\n\\tPerform ongoing interior and perimeter checks to ensure the facility is clean and secure.\\r\\n\\tPerform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions.\\r\\n\\tUse harm reduction principles and trauma-informed care when engaging with guests.\\r\\n\\tHelp address stressful situations by assessing the cause, determining the appropriate response, and de- escalating conflicts or heightened emotions in accordance with Urban Alchemy&rsquo;s best practices.\\r\\n\\tWork collaboratively with other team members and person in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly.\\r\\n\\tRespond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with Urban Alchemy&rsquo;s policies.\\r\\n\\tKnow and adhere to Urban Alchemy&rsquo;s critical incident policies, including reporting requirements.\\r\\n\\tDay to day maintenance of record keeping, incident reporting, and updating guest files.\\r\\n\\tMaintain timely and thorough administrative and guest records in accordance with site policies.\\r\\n\\tEngage with surrounding neighbors and other stakeholders to maintain a good community relations.\\r\\n\\tPractice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members.\\r\\n\\r\\n\\r\\nGeneral:\\r\\n\\r\\n\\r\\n\\tWill treat all Urban Alchemy guests, staff and stakeholders with compassion and respect.\\r\\n\\tUse emotional intelligence to effectively engage and connect with others.\\r\\n\\tAdhere to established procedures to provide a safe working environment including complying with OSHA, state, and local regulations as well as Urban Alchemy&rsquo;s policies.\\r\\n\\tAttend orientation and any additional training required by Urban Alchemy or our funders.\\r\\n\\tWork flexible hours and/or shifts, weekends, and on-call shifts.\\r\\n\\tMust wear an Urban Alchemy uniform and ID badge.\\r\\n\\tMust carry all required safety and communications equipment.\\r\\n\\tFollow all Urban Alchemy&rsquo;s policies and procedures, including all safety guidelines.\\r\\n\\tWill complete other duties as assigned in service to our guests and stakeholders.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\nQualificationsPosition Requirements:\\r\\n\\r\\n\\r\\nPosition Specific:\\r\\n\\r\\n\\r\\n\\tMaintain ethical and professional standards and boundaries.\\r\\n\\tAbility to handle sensitive and confidential information with discretion.\\r\\n\\tWork well in a team environment with diverse populations while providing excellent customer service.\\r\\n\\tAbility to work in a high-stress, dynamic environment while maintaining a calm demeanor.\\r\\n\\tAbility to listen actively and communicate information and resources based on the guests&rsquo; needs.\\r\\n\\tUnderstands barriers that guests might be facing to advocate for them as needed.\\r\\n\\tAbility to read, understand, and follow instructions, procedures, safety procedures.\\r\\n\\tWilling to execute tasks in a timely fashion.\\r\\n\\tCommunication and interpersonal skills with the ability to comfortably interact with guests and staff.\\r\\n\\tTime management skills to coordinate complex tasks in the most efficient manner.\\r\\n\\t1+ years working in a similar position preferred.\\r\\n\\tHigh school diploma, GED, or professional training preferred.\\r\\n\\tBilingual (English/Spanish) a plus.\\r\\n\\r\\n\\r\\nGeneral:\\r\\n\\r\\n\\r\\n\\tMust be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness.\\r\\n\\tMust be able to obtain and maintain background clearance based on Urban Alchemy&rsquo;s policies.\\r\\n\\tRequires the ability to use a smart phone or tablet to enter data.\\r\\n\\tExcellent at being reliable, punctual, and dependable.\\r\\n\\tMust be 18 years of age or older.\\r\\n\\tLived experience with incarceration and/or homelessness strongly preferred.\\r\\n\\tDriver&rsquo;s license and a good driving record preferred.\\r\\n\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tExpected to work in all weather conditions.\\r\\n\\tWork may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.\\r\\n\\tMust be able to assist physically disabled guests if there are mobility issues.\\r\\n\\tMust be able to lift and carry up to 25lbs.\\r\\n\\tStanding: 3-6 hours per day.\\r\\n\\tWalking: 3-6 hours per day.\\r\\n\\tSitting: less than 3-6 hours per day.\\r\\n\\tBending at Waist: less than 3 hours per day.\\r\\n\\r\\n\\r\\nStatement of Non-discrimination:\\r\\n\\r\\n\\r\\nUrban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle.\\r\\nWhen doing our work, we recognize the humanity in those who are struggling and treat them how we once\\r\\nwished others had treated us. People who have been incarcerated, experienced homelessness and/or come from\\r\\nmarginalized communities are strongly encouraged to apply because we believe they have unique skills and\\r\\nabilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to\\r\\nall employees and applicants for employment without regard to race, color, religion, age, sex, national origin,\\r\\ndisability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other\\r\\ncharacteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of\\r\\nany type.\\r\\n\",\"responsibilities\":\"Position: Guest Services Practitioner\\r\\nTerm: Full-time, hourly\\r\\nPay: $20-$22/hour + health insurance, paid time off, and other benefits\\r\\nLocation: Portland, OR\\r\\nReports To: Guest Services Supervisor\\r\\nDirect Reports: None\\r\\n\\r\\nOrganization Description:\\r\\n\\r\\n\\r\\nUrban Alchemy is a nonprofit organization with the mission of transforming people and places through respect,\\r\\ncompassion, and love to heal communities challenged by the intersection of extreme poverty, mental illness,\\r\\naddiction, and homelessness. The name Urban Alchemy references the process of spiritual and social\\r\\ntransformation that our staff engage in &ndash; both internally and in practice with all members of the public. Since our\\r\\nfounding in 2018, Urban Alchemy has grown into a thriving social enterprise with over 1,100 employees. We\\r\\nprovide community outreach and engagement, temporary housing for people experiencing homelessness, mobile\\r\\nbathrooms and showers, and street cleaning services. Urban Alchemy currently operates in the San Francisco Bay\\r\\nArea, Los Angeles County, Austin, Texas, and Portland, Oregon. Over 95% of Urban Alchemy employees, including\\r\\nleadership, experienced incarceration and/or homelessness. For more information visit: https://urban-\\r\\nalchemy.us/.\\r\\n\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\n\\r\\nGuest Services Practitioners provide outstanding care and customer service to guests of Urban Alchemy\\r\\nresidential sites. Guest Practitioners are expected to engage with guests to create a warm and comfortable\\r\\nsetting. They are responsible for a variety of tasks including checking in guests, helping ensure compliance with\\r\\ncommunity guidelines, resolving guest concerns and complaints, performing wellness checks, monitoring the\\r\\nfacility, ensuring the health and safety of all guests, de-escalating tense situations, and responding to\\r\\nemergencies. As a Guest Services Practitioner, you will be part of a 24/7 team that provides information, referrals,\\r\\nand support to guests while ensuring their facility is always well-run and maintained.\\r\\n\\r\\n\\r\\nDuties and Responsibilities:\\r\\n\\r\\n\\r\\nPosition Specific:\\r\\n\\r\\n\\r\\n\\tConduct intake with new guests and provide an orientation to the facility and community guidelines.\\r\\n\\tGreet guests warmly as the enter the facility and check them in and out according to site policies.\\r\\n\\tIf required by a pandemic or other concerns, conduct symptom checks of everyone entering the facility.\\r\\n\\tInform everyone entering the facility of the policy forbidding weapons; store any items that are not allowed in the facility.\\r\\n\\tCheck personal belongings as needed and in accordance with Urban Alchemy&rsquo;s policies and procedures.\\r\\n\\tCoordinate guest placements within the site location and track available beds.\\r\\n\\tDistribute and coordinate basic needs items and services for guests such as meals, laundry, linens, toiletries, guests&rsquo; personal storage units and mail.\\r\\n\\tEffectively communicate information about on-site services and amenities.\\r\\n\\tProvide information and referrals to services in the community.\\r\\n\\tAnswer calls and in-person questions responding with courtesy, compassion, respect, and dignity.\\r\\n\\tProvide emotional support to guests and other people experience homelessness.\\r\\n\\tMaintain a working knowledge of safety measures and tools, including emergency plans.\\r\\n\\tMonitor all entrances to the premises to ensure that no unauthorized individuals enter premises.\\r\\n\\tMonitor cameras and address any issues observed in accordance with site policies and procedures.\\r\\n\\tPerform ongoing interior and perimeter checks to ensure the facility is clean and secure.\\r\\n\\tPerform regular wellness checks to ensure guests have not succumbed to overdose or medical conditions.\\r\\n\\tUse harm reduction principles and trauma-informed care when engaging with guests.\\r\\n\\tHelp address stressful situations by assessing the cause, determining the appropriate response, and de- escalating conflicts or heightened emotions in accordance with Urban Alchemy&rsquo;s best practices.\\r\\n\\tWork collaboratively with other team members and person in crisis to quickly assess the needs of individuals experiencing mental health crisis and respond accordingly.\\r\\n\\tRespond to health emergencies as needed, contacting 911, providing first-aid, administering Narcan for opioid overdose reversals, and taking other steps in accordance with Urban Alchemy&rsquo;s policies.\\r\\n\\tKnow and adhere to Urban Alchemy&rsquo;s critical incident policies, including reporting requirements.\\r\\n\\tDay to day maintenance of record keeping, incident reporting, and updating guest files.\\r\\n\\tMaintain timely and thorough administrative and guest records in accordance with site policies.\\r\\n\\tEngage with surrounding neighbors and other stakeholders to maintain a good community relations.\\r\\n\\tPractice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members.\\r\\n\\r\\n\\r\\nGeneral:\\r\\n\\r\\n\\r\\n\\tWill treat all Urban Alchemy guests, staff and stakeholders with compassion and respect.\\r\\n\\tUse emotional intelligence to effectively engage and connect with others.\\r\\n\\tAdhere to established procedures to provide a safe working environment including complying with OSHA, state, and local regulations as well as Urban Alchemy&rsquo;s policies.\\r\\n\\tAttend orientation and any additional training required by Urban Alchemy or our funders.\\r\\n\\tWork flexible hours and/or shifts, weekends, and on-call shifts.\\r\\n\\tMust wear an Urban Alchemy uniform and ID badge.\\r\\n\\tMust carry all required safety and communications equipment.\\r\\n\\tFollow all Urban Alchemy&rsquo;s policies and procedures, including all safety guidelines.\\r\\n\\tWill complete other duties as assigned in service to our guests and stakeholders.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"URBAN ALCHEMY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=C4DAA0442551166DE1CA620AC95144E8\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1490 SE Gideon St\",\"addressLocality\":\"Portland\",\"addressRegion\":\"OR\",\"postalCode\":97202,\"addressCountry\":\"USA\"}},\"qualifications\":\"Position Requirements:\\r\\n\\r\\n\\r\\nPosition Specific:\\r\\n\\r\\n\\r\\n\\tMaintain ethical and professional standards and boundaries.\\r\\n\\tAbility to handle sensitive and confidential information with discretion.\\r\\n\\tWork well in a team environment with diverse populations while providing excellent customer service.\\r\\n\\tAbility to work in a high-stress, dynamic environment while maintaining a calm demeanor.\\r\\n\\tAbility to listen actively and communicate information and resources based on the guests&rsquo; needs.\\r\\n\\tUnderstands barriers that guests might be facing to advocate for them as needed.\\r\\n\\tAbility to read, understand, and follow instructions, procedures, safety procedures.\\r\\n\\tWilling to execute tasks in a timely fashion.\\r\\n\\tCommunication and interpersonal skills with the ability to comfortably interact with guests and staff.\\r\\n\\tTime management skills to coordinate complex tasks in the most efficient manner.\\r\\n\\t1+ years working in a similar position preferred.\\r\\n\\tHigh school diploma, GED, or professional training preferred.\\r\\n\\tBilingual (English/Spanish) a plus.\\r\\n\\r\\n\\r\\nGeneral:\\r\\n\\r\\n\\r\\n\\tMust be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness.\\r\\n\\tMust be able to obtain and maintain background clearance based on Urban Alchemy&rsquo;s policies.\\r\\n\\tRequires the ability to use a smart phone or tablet to enter data.\\r\\n\\tExcellent at being reliable, punctual, and dependable.\\r\\n\\tMust be 18 years of age or older.\\r\\n\\tLived experience with incarceration and/or homelessness strongly preferred.\\r\\n\\tDriver&rsquo;s license and a good driving record preferred.\\r\\n\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tExpected to work in all weather conditions.\\r\\n\\tWork may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.\\r\\n\\tMust be able to assist physically disabled guests if there are mobility issues.\\r\\n\\tMust be able to lift and carry up to 25lbs.\\r\\n\\tStanding: 3-6 hours per day.\\r\\n\\tWalking: 3-6 hours per day.\\r\\n\\tSitting: less than 3-6 hours per day.\\r\\n\\tBending at Waist: less than 3 hours per day.\\r\\n\\r\\n\\r\\nStatement of Non-discrimination:\\r\\n\\r\\n\\r\\nUrban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle.\\r\\nWhen doing our work, we recognize the humanity in those who are struggling and treat them how we once\\r\\nwished others had treated us. People who have been incarcerated, experienced homelessness and/or come from\\r\\nmarginalized communities are strongly encouraged to apply because we believe they have unique skills and\\r\\nabilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to\\r\\nall employees and applicants for employment without regard to race, color, religion, age, sex, national origin,\\r\\ndisability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other\\r\\ncharacteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of\\r\\nany type.\\r\\n\",\"experienceRequirements\":\"Position Requirements:\\r\\n\\r\\n\\r\\nPosition Specific:\\r\\n\\r\\n\\r\\n\\tMaintain ethical and professional standards and boundaries.\\r\\n\\tAbility to handle sensitive and confidential information with discretion.\\r\\n\\tWork well in a team environment with diverse populations while providing excellent customer service.\\r\\n\\tAbility to work in a high-stress, dynamic environment while maintaining a calm demeanor.\\r\\n\\tAbility to listen actively and communicate information and resources based on the guests&rsquo; needs.\\r\\n\\tUnderstands barriers that guests might be facing to advocate for them as needed.\\r\\n\\tAbility to read, understand, and follow instructions, procedures, safety procedures.\\r\\n\\tWilling to execute tasks in a timely fashion.\\r\\n\\tCommunication and interpersonal skills with the ability to comfortably interact with guests and staff.\\r\\n\\tTime management skills to coordinate complex tasks in the most efficient manner.\\r\\n\\t1+ years working in a similar position preferred.\\r\\n\\tHigh school diploma, GED, or professional training preferred.\\r\\n\\tBilingual (English/Spanish) a plus.\\r\\n\\r\\n\\r\\nGeneral:\\r\\n\\r\\n\\r\\n\\tMust be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness.\\r\\n\\tMust be able to obtain and maintain background clearance based on Urban Alchemy&rsquo;s policies.\\r\\n\\tRequires the ability to use a smart phone or tablet to enter data.\\r\\n\\tExcellent at being reliable, punctual, and dependable.\\r\\n\\tMust be 18 years of age or older.\\r\\n\\tLived experience with incarceration and/or homelessness strongly preferred.\\r\\n\\tDriver&rsquo;s license and a good driving record preferred.\\r\\n\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tExpected to work in all weather conditions.\\r\\n\\tWork may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.\\r\\n\\tMust be able to assist physically disabled guests if there are mobility issues.\\r\\n\\tMust be able to lift and carry up to 25lbs.\\r\\n\\tStanding: 3-6 hours per day.\\r\\n\\tWalking: 3-6 hours per day.\\r\\n\\tSitting: less than 3-6 hours per day.\\r\\n\\tBending at Waist: less than 3 hours per day.\\r\\n\\r\\n\\r\\nStatement of Non-discrimination:\\r\\n\\r\\n\\r\\nUrban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle.\\r\\nWhen doing our work, we recognize the humanity in those who are struggling and treat them how we once\\r\\nwished others had treated us. People who have been incarcerated, experienced homelessness and/or come from\\r\\nmarginalized communities are strongly encouraged to apply because we believe they have unique skills and\\r\\nabilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to\\r\\nall employees and applicants for employment without regard to race, color, religion, age, sex, national origin,\\r\\ndisability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other\\r\\ncharacteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of\\r\\nany type.\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p>Position Requirements:</p>\r\n\r\n<p><br />\r\nPosition Specific:</p>\r\n\r\n<ul>\r\n\t<li>Maintain ethical and professional standards and boundaries.</li>\r\n\t<li>Ability to handle sensitive and confidential information with discretion.</li>\r\n\t<li>Work well in a team environment with diverse populations while providing excellent customer service.</li>\r\n\t<li>Ability to work in a high-stress, dynamic environment while maintaining a calm demeanor.</li>\r\n\t<li>Ability to listen actively and communicate information and resources based on the guests&rsquo; needs.</li>\r\n\t<li>Understands barriers that guests might be facing to advocate for them as needed.</li>\r\n\t<li>Ability to read, understand, and follow instructions, procedures, safety procedures.</li>\r\n\t<li>Willing to execute tasks in a timely fashion.</li>\r\n\t<li>Communication and interpersonal skills with the ability to comfortably interact with guests and staff.</li>\r\n\t<li>Time management skills to coordinate complex tasks in the most efficient manner.</li>\r\n\t<li>1+ years working in a similar position preferred.</li>\r\n\t<li>High school diploma, GED, or professional training preferred.</li>\r\n\t<li>Bilingual (English/Spanish) a plus.</li>\r\n</ul>\r\n\r\n<p>General:</p>\r\n\r\n<ul>\r\n\t<li>Must be prepared to deal with challenging circumstances related to serving people struggling with poverty, mental health, addiction, and/or homelessness.</li>\r\n\t<li>Must be able to obtain and maintain background clearance based on Urban Alchemy&rsquo;s policies.</li>\r\n\t<li>Requires the ability to use a smart phone or tablet to enter data.</li>\r\n\t<li>Excellent at being reliable, punctual, and dependable.</li>\r\n\t<li>Must be 18 years of age or older.</li>\r\n\t<li>Lived experience with incarceration and/or homelessness strongly preferred.</li>\r\n\t<li>Driver&rsquo;s license and a good driving record preferred.</li>\r\n</ul>\r\n\r\n<p>Physical Requirements:</p>\r\n\r\n<ul>\r\n\t<li>Expected to work in all weather conditions.</li>\r\n\t<li>Work may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.</li>\r\n\t<li>Must be able to assist physically disabled guests if there are mobility issues.</li>\r\n\t<li>Must be able to lift and carry up to 25lbs.</li>\r\n\t<li>Standing: 3-6 hours per day.</li>\r\n\t<li>Walking: 3-6 hours per day.</li>\r\n\t<li>Sitting: less than 3-6 hours per day.</li>\r\n\t<li>Bending at Waist: less than 3 hours per day.</li>\r\n</ul>\r\n\r\n<p>Statement of Non-discrimination:</p>\r\n\r\n<p><br />\r\nUrban Alchemy shares a special bond with society&rsquo;s most vulnerable because we see ourselves in their struggle.<br />\r\nWhen doing our work, we recognize the humanity in those who are struggling and treat them how we once<br />\r\nwished others had treated us. People who have been incarcerated, experienced homelessness and/or come from<br />\r\nmarginalized communities are strongly encouraged to apply because we believe they have unique skills and<br />\r\nabilities to engage with people who are struggling. Urban Alchemy provides equal employment opportunities to<br />\r\nall employees and applicants for employment without regard to race, color, religion, age, sex, national origin,<br />\r\ndisability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other<br />\r\ncharacteristic protected by federal, state, or local laws. Urban Alchemy prohibits discrimination and harassment of<br />\r\nany type.</p>\r\n",
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