Engagement Principal

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      "role": "<meta><p dir=\"ltr\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We’re looking for an Engagement Principal to lead complex, high-impact customer engagements across the WorkSpan platform. In this strategic role, you’ll serve as a trusted advisor to our customers and internal teams, ensuring successful implementations, stakeholder alignment, and long-term value delivery.</span></li></ul><p dir=\"ltr\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Key Responsibilities:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Program Leadership &amp; Governance</span></li><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;list-style:none;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Orchestrate complex customer programs from scoping to go-live to hyper-care; run weekly status, exec SteerCo, and RAID management.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Establish clear plans, dependencies, and acceptance criteria across co-sell, marketplace, ecosystem, and AI enablement tracks.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proactively escalate risks, secure decisions, and maintain momentum toward production readiness.</span></li></ul></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Technical Implementation Oversight</span></li><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;list-style:none;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead CRM/package implementations (Salesforce managed package installs, Dynamics 365, HubSpot) including SSO, permission sets, and environment promotion.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Assist in configuration of partner integrations and marketplaces (AWS ACE, Azure/Microsoft Partner Center, Google Partner Advantage; private offers and IAM/CF stacks, Vector IDs, API prerequisites).</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Direct field mapping, validation rules, SFDC auto-create flows, and referral automation triggers&nbsp;</span></li></ul></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Customer Outcomes &amp; Adoption</span></li><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;list-style:none;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Define UAT/production smoke testing strategy; coordinate defect triage and regression; manage hyper-care.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Stand up reporting (e.g., Book of Business dashboards), weekly digests, and operational alerts to drive usage.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Align on phased rollout (pilot users, teams, partners); ensure enablement, SOPs, and change management are in place.</span></li></ul></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Stakeholder Communication &amp; Executive Alignment</span></li><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;list-style:none;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Set expectation baselines, handle escalations, and run monthly/quarterly business reviews.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Translate business goals to technical workstreams; publish concise recaps, decisions, and next steps.</span></li></ul></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Enablement &amp; Documentation</span></li><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;list-style:none;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Assist with quick-start guides, UAT scenarios, and SOPs for sales and partner teams.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Identify doc/product gaps and coordinate with Product/Engineering for closure.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Mentor internal team members and help scale delivery frameworks</span></li></ul></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Product Feedback &amp; Continuous Improvement</span></li><li dir=\"ltr\" style=\"margin:0px;font-size:12pt;line-height:1.38;list-style:none;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Channel customer requirements into prioritized backlogs.</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Standardize implementation assets (mapping templates, test plans, governance cadences) across accounts.</span></li></ul></li></ul><p dir=\"ltr\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">7+ years of experience in customer-facing roles such as Consulting, Professional Services, or Engagement Management</span><br><br><br></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong executive presence and experience managing C-level stakeholders</span><br><br><br></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Expertise in leading large-scale SaaS implementations or ecosystem transformation projects</span><br><br><br></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent communication, facilitation, and stakeholder management skills</span><br><br><br></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strategic thinker with the ability to translate business needs into platform solutions</span><br><br><br></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfortable working in a fast-paced, collaborative environment with cross-functional teams</span></li><li dir=\"ltr\" style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Hands-on CRM integration experience (Salesforce required; Dynamics 365 strong plus; HubSpot nice-to-have).</span></li></ul>",
      "company": "<meta><p dir=\"ltr\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About WorkSpan</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p dir=\"ltr\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><span style=\"color:black;background-color:white;font-size:10.5pt;white-space:pre-wrap;\">The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.</span><br><br><span style=\"background-color:white;white-space:pre-wrap;\">WorkSpan is building the world’s largest, trusted co-selling network.</span><br><br><span style=\"background-color:white;white-space:pre-wrap;\">WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.</span><br><span style=\"background-color:white;white-space:pre-wrap;\">With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.</span><br><br><b><strong style=\"background-color:white;white-space:pre-wrap;\">Join our team for the opportunity to:</strong></b><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Own your results and make a tangible impact on the business</span><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Develop a deep understanding of GTM working closely with leadership across sales &amp; marketing</span><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Work with driven, passionate people every day</span><br><span style=\"background-color:white;white-space:pre-wrap;\">●&nbsp; &nbsp;&nbsp;Be a part of an ambitious, supportive team on a mission</span></p>"
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