Home › Companies › Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 › Patient Mobile Liaison Technician - MyChart Bedside - Main - Part-Time - Days
Patient Mobile Liaison Technician - MyChart Bedside - Main - Part-Time - Days
Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 · OH, United States; THE CHRIST HOSPITAL, Cincinnati, OH, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 |
| Title | Patient Mobile Liaison Technician - MyChart Bedside - Main - Part-Time - Days |
| Normalized title | - |
| Department / team | Patient & Guest Services |
| Location | OH, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-17 / 2026-06-18 |
| Changed / last seen | 2026-06-18 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Patient & Guest Services. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etxt Saasfaprod1 Fa Ocs Oraclecloud Com CX 5 |
| Source | 27c12f86-42db-4271-a895-7eb2b9b20e5e |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Patient Mobile Technology Liaison is a subject matter expert working with clinical staff to provide comprehensive clinical support by:
Providing ongoing and just-in-time MyChart Bedside training and associated support so that clinicians and patients have a detailed understanding of the application at an operational level, to provide optimal patient care.
Distributing and collecting MyChart bedside hardware to and from patients
Assisting patients with MyChart bedside application on their personal device as appropriate
Maintaining MyChart Bedside Hardware inventory and cleaning according to policy
Advocating for system changes that enhance clinical usage, provide business value and align with TCHHN goals
Triaging, troubleshooting and testing with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.
Responsibilities
Provides ongoing inventory of TCHHN Mobile devices. Reviewing epic reports and accessing epic to access appropriate patient information
Provides high quality support for Clinical staff for the MyChart mobile application system inpatient locations. Handles initial problem recognition and researches with a goal of first call resolution. Escalates more complex problems to the next level support when needed contacting the Help Desk
Promotes maximum utilization of MyChart Bedside by the Clinical Staff by working with individual staff members to improve their skill with epic/clinical applications and workflow process though the ambulatory and inpatient optimization process
Promotes maximum utilization of MyChart Bedside by the patient and family by working with individuals to improve their skill with MyChart Bedside applications and workflow process
Provides basic training and at the elbow support for system utilization. Works with Principal Trainers to provide feedback and insight to training content.
Round regularly on patients, offering additional opportunities to participate and or educate on tablet use
Maintains competency with application enhancements as they relate to the business process, current technology, software and hardware
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
• Other duties as assigned by management.
• Acts as liaison with Help Desk to provide end user support.
• Participates on other Information Technology teams and committees.
Qualifications
KNOWLEDGE AND SKILLS:
EDUCATION: High School
YEARS OF EXPERIENCE: 1 year minimum clinical/education experience
REQUIRED SKILLS AND KNOWLEDGE:
• Entry level technical clinician
• Knowledge of medical terminology
• Basic Life Support
• Completes yearly mandatory unit specific, hospital and safety education
• Experience in providing end user support and training in a clinical care setting minimum of 1 year
• Strong analytical and communication skills
• Time management skills, self-directed
• Ability to remain calm under extreme pressure, persevere in challenging situations and deliver timely and effective results
• Ability to work with all levels of management
LICENSES REGISTRATIONS &/or CERTIFICATIONS :
Full job record
| Job ID | b72e48b59c5e697c349947f5de4e166341fd8083 |
| Org ID | 3c667640-bfda-4c38-893f-b4eb564df3bb |
| Source ID | 27c12f86-42db-4271-a895-7eb2b9b20e5e |
| Board ID | 27c12f86-42db-4271-a895-7eb2b9b20e5e |
| Provider | oracle_hcm |
| Provider Job Key | 14190 |
| Title | Patient Mobile Liaison Technician - MyChart Bedside - Main - Part-Time - Days |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | OH, United States; THE CHRIST HOSPITAL, Cincinnati, OH, US |
| Department | Patient & Guest Services |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | — |
| Salary Raw | Description The Patient Mobile Technology Liaison is a subject matter expert working with clinical staff to provide comprehensive clinical support by: Providing ongoing and just-in-time MyChart Bedside training and associated support so that clinicians and patients have a detailed understanding of the application at an operational level, to provide optimal patient care. Distributing and collecting MyChart bedside hardware to and from patients Assisting patients with MyChart bedside application on their personal device as appropriate Maintaining MyChart Bedside Hardware inventory and cleaning according to policy Advocating for system changes that enhance clinical usage, provide business value and align with TCHHN goals Triaging, troubleshooting and testing with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams. Responsibilities Provides ongoing inventory of TCHHN Mobile devices. Reviewing epic reports and accessing epic to access appropriate patient information Provides high quality support for Clinical staff for the MyChart mobile application system inpatient locations. Handles initial problem recognition and researches with a goal of first call resolution. Escalates more complex problems to the next level support when needed contacting the Help Desk Promotes maximum utilization of MyChart Bedside by the Clinical Staff by working with individual staff members to improve their skill with epic/clinical applications and workflow process though the ambulatory and inpatient optimization process Promotes maximum utilization of MyChart Bedside by the patient and family by working with individuals to improve their skill with MyChart Bedside applications and workflow process Provides basic training and at the elbow support for system utilization. Works with Principal Trainers to provide feedback and insight to training content. Round regularly on patients, offering additional opportunities to participate and or educate on tablet use Maintains competency with application enhancements as they relate to the business process, current technology, software and hardware SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: • Other duties as assigned by management. • Acts as liaison with Help Desk to provide end user support. • Participates on other Information Technology teams and committees. Qualifications KNOWLEDGE AND SKILLS: EDUCATION: High School YEARS OF EXPERIENCE: 1 year minimum clinical/education experience REQUIRED SKILLS AND KNOWLEDGE: • Entry level technical clinician • Knowledge of medical terminology • Basic Life Support • Completes yearly mandatory unit specific, hospital and safety education • Experience in providing end user support and training in a clinical care setting minimum of 1 year • Strong analytical and communication skills • Time management skills, self-directed • Ability to remain calm under extreme pressure, persevere in challenging situations and deliver timely and effective results • Ability to work with all levels of management LICENSES REGISTRATIONS &/or CERTIFICATIONS : |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_5/job/14190 |
| Apply URL | https://fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_5/job/14190 |
| First Seen At | 2026-06-18 11:10:20Z |
| Last Seen At | 2026-06-18 11:10:20Z |
| Last Checked At | 2026-06-18 11:10:20Z |
| Last Changed At | 2026-06-18 11:10:20Z |
| Inactive At | — |
| Source Posted At | 2026-06-17 12:25:54Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etxt-saasfaprod1.fa.ocs.oraclecloud.com|CX_5/date=2026-06-18/2026-06-18T11-09-49-661Z-47edc4e4e2c0b3c55c7eee1648642ff29e222eee40feac434bc701d7710de75e.json |
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style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Entry level technical clinician</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Knowledge of medical terminology</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Basic Life Support</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Completes yearly mandatory unit specific, hospital and safety education</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Experience in providing end user support and training in a clinical care setting minimum of 1 year</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Strong analytical and communication skills</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Time management skills, self-directed</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Ability to remain calm under extreme pressure, persevere in challenging situations and deliver timely and effective results</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Ability to work with all levels of management</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>LICENSES REGISTRATIONS &/or CERTIFICATIONS :</span></strong></p>",
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style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>YEARS OF EXPERIENCE: 1 year minimum clinical/education experience</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>REQUIRED SKILLS AND KNOWLEDGE: </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Entry level technical clinician</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Knowledge of medical terminology</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Basic Life Support</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Completes yearly mandatory unit specific, hospital and safety education</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Experience in providing end user support and training in a clinical care setting minimum of 1 year</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Strong analytical and communication skills</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Time management skills, self-directed</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Ability to remain calm under extreme pressure, persevere in challenging situations and deliver timely and effective results</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Ability to work with all levels of management</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>LICENSES REGISTRATIONS &/or CERTIFICATIONS :</span></strong></p>",
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"ExternalResponsibilitiesStr": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Provides ongoing inventory of TCHHN Mobile devices. Reviewing epic reports and accessing epic to access appropriate patient information</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Provides high quality support for Clinical staff for the MyChart mobile application system inpatient locations. Handles initial problem recognition and researches with a goal of first call resolution. Escalates more complex problems to the next level support when needed contacting the Help Desk</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Promotes maximum utilization of MyChart Bedside by the Clinical Staff by working with individual staff members to improve their skill with epic/clinical applications and workflow process though the ambulatory and inpatient optimization process</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Promotes maximum utilization of MyChart Bedside by the patient and family by working with individuals to improve their skill with MyChart Bedside applications and workflow process </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Provides basic training and at the elbow support for system utilization. Works with Principal Trainers to provide feedback and insight to training content.</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Round regularly on patients, offering additional opportunities to participate and or educate on tablet use</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Maintains competency with application enhancements as they relate to the business process, current technology, software and hardware</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Other duties as assigned by management.</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Acts as liaison with Help Desk to provide end user support.</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Participates on other Information Technology teams and committees.</span></p>",
"InternalResponsibilitiesStr": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Provides ongoing inventory of TCHHN Mobile devices. Reviewing epic reports and accessing epic to access appropriate patient information</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Provides high quality support for Clinical staff for the MyChart mobile application system inpatient locations. Handles initial problem recognition and researches with a goal of first call resolution. Escalates more complex problems to the next level support when needed contacting the Help Desk</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Promotes maximum utilization of MyChart Bedside by the Clinical Staff by working with individual staff members to improve their skill with epic/clinical applications and workflow process though the ambulatory and inpatient optimization process</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Promotes maximum utilization of MyChart Bedside by the patient and family by working with individuals to improve their skill with MyChart Bedside applications and workflow process </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Provides basic training and at the elbow support for system utilization. Works with Principal Trainers to provide feedback and insight to training content.</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Round regularly on patients, offering additional opportunities to participate and or educate on tablet use</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Maintains competency with application enhancements as they relate to the business process, current technology, software and hardware</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'> </span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Other duties as assigned by management.</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Acts as liaison with Help Desk to provide end user support.</span></p>\n<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>• Participates on other Information Technology teams and committees.</span></p>",
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"ShortDescriptionStr": "The Patient Mobile Technology Liaison is a subject matter expert working with clinical staff to provide comprehensive clinical support by: 1. Providing ongoing and just-in-time MyChart Bedside training and associated support so that clinicians and patients have a detailed understanding of the application at an operational level, to provide optimal patient care. 2. Distributing and collecting MyChart bedside hardware to and from patients. 3.Assisting patients with MyChart bedside application on their personal device as appropriate. 4. Maintaining MyChart Bedside Hardware inventory and cleaning according to policy. 5. Advocating for system changes that enhance clinical usage, provide business value and align with TCHHN goals. 6. Triaging, troubleshooting and testing with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.",
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