HR Manager (199088)

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    "ExternalDescriptionStr": "<p><strong>Role Purpose</strong></p>\r\n<p>As HR Manager, you&rsquo;ll make sure our employees are enabled and empowered through HR programmes in your hotel. You&rsquo;ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.&nbsp;</p>\r\n<p><strong>Key Accountabilities</strong></p>\r\n<p>People&nbsp;</p>\r\n<ul>\r\n<li>Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.</li>\r\n<li>Educate and train managers on HR disciplines to foster productivity and enhance performance.</li>\r\n<li>Welcome and conduct new team member orientation.</li>\r\n<li>Oversee maintenance of accurate and up-to-date personnel files and records for all employees.</li>\r\n<li>Ensure hotel or company hiring standards and applicable laws and regulations are followed.</li>\r\n<li>Build great relations with outside contacts.</li>\r\n</ul>\r\n<p>Financial&nbsp;</p>\r\n<ul>\r\n<li>Help create the&nbsp;Human Resources department budget and control expenses&nbsp;</li>\r\n<li>Monitor staffing to manage costs.</li>\r\n</ul>\r\n<p>Guest Experience</p>\r\n<ul>\r\n<li>Develop creative ways to inspire and motivate team members to provide guests with a unique experience.</li>\r\n<li>Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.</li>\r\n<li>Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.&nbsp;</li>\r\n</ul>\r\n<p>Responsible Business</p>\r\n<ul>\r\n<li>Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.</li>\r\n<li>Ensure compliance with relevant employment laws, policies and procedures.</li>\r\n<li>Conduct annual HR compliance/standards self-audit.</li>\r\n<li>Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues.</li>\r\n<li>Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.</li>\r\n<li>Other ad-hoc duties &ndash; unexpected moments when we have to pull together to get a task done.</li>\r\n</ul>\r\n<p>Accountabilities</p>\r\n<p>This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel.</p>\r\n<p><strong>Key Skills &amp; Experiences</strong></p>\r\n<ul>\r\n<li>High school diploma / secondary education / equivalent.</li>\r\n<li>2 years&rsquo; related experience in Human Resources, or an equivalent combination of education and experience.</li>\r\n<li>Some college courses in Human Resources, Employment Law or related field preferred.&nbsp;</li>\r\n<li>Must speak fluent English.</li>\r\n<li>Other languages may be preferred.</li>\r\n</ul>",
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