CRM Project Manager (Microsoft Dynamics 365)

{
  "content_hash": "e5efbc2ea2994701ca1736bb083efcab04f90800e9c5feaeacef941b2ab6de48",
  "source_hash": "9e214ecede0e6f31eea5a4dc4e749cafc6d5935515b3b11b8119e52e9a9c6d6e",
  "last_changed_at": "2026-06-18T10:32:59.691Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Glasgow, Glasgow City, G1 4RZ, United Kingdom",
    "city": "Glasgow",
    "region": "Glasgow City",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T10:32:59.683Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Glasgow, Glasgow City, G1 4RZ, United Kingdom",
      "city": "Glasgow",
      "region": "Glasgow City",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "189",
    "isRemote": null,
    "location": {
      "city": "Glasgow",
      "state": "Glasgow City"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19107",
    "locationType": "0",
    "jobOpeningName": "CRM Project Manager (Microsoft Dynamics 365)",
    "departmentLabel": "Digital & IT Services",
    "employmentStatusLabel": "Fixed-Term contract"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Glasgow",
      "state": "Glasgow City",
      "postalCode": "G1 4RZ",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-06-17",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Victim Support Scotland – Empowering People Affected by Crime</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"color: rgb(53, 152, 219); font-weight: bold\">Our vision</span><span style=\"color: rgb(0, 0, 0)\"> is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. </span></span><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. </span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"color: rgb(53, 152, 219); font-weight: bold\">Our mission</span> <span style=\"color: rgb(0, 0, 0)\">at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values:</span> <a href=\"https://victimsupport.scot/about-us/work-with-us/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\"><em>Organisational Values</em></span></a></span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><br></span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Victims Are at the Heart of Everything We Do</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We Care</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We Work with Intent</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We Are Ambitious</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">We Persevere</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\">VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What is the role?</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">This is an exciting opportunity to join our team as a CRM Project Manager on a fixed-term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices. This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Working week will be between the following days and hours:</span></p>\n<ul>\n<li><span style=\"color: rgb(224, 62, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"color: rgb(0, 0, 0)\">Mon-Fri (4 days per week, flexibility considered) 9am - 5pm.</span><span style=\"font-weight: bold\"> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Salary band:</span><span style=\"color: rgb(0, 0, 0)\"> <span style=\"font-weight: bold\">£47,266- £62,420 (pro-rata). </span></span> Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements.  A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Primary location:</span> <span style=\"font-weight: bold\">Glasgow &amp; Edinburgh Offices.</span> You will be expected to cover throughout other Localities<span style=\"color: rgb(0, 0, 0)\">/Offices. </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">This is a critical, specialist role combining project management , business analysis and solution design leadership. It is central to ensuring the organisation avoids previous system design challenges and delivers a CRM platform that genuinely supports front-line service delivery. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">You will be reporting directly to the Director of Corporate Services<br>and will be accountable to the CRM Review panel, comprising of:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Board Trustees</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Director of Corporate Services</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Director of Service Delivery</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Head of Service (National Programmes)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Head of Digital &amp; IT</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Head of Research &amp; Data Insight</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">As CRM Project manager you will be responsible for:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Understanding how VSS services operate in practice</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Translating complex operational processes into structured system requirements</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Leading procurement and supplier selection</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Managing and constructively challenging the implementation partner</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ensuring the selected solution aligns with VSS’s service delivery model</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">The role requires hands-on ownership of discovery, process mapping, and requirements definition.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Key Accountabilities:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Discovery, Process Mapping &amp; Solution Design</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead detailed current-state and future-state process mapping across VSS services</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Engage staff and volunteers to identify needs, gaps, and opportunities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Translate business processes into structured functional and technical specifications</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Define workflows, data structures, integrations, and reporting requirements</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ensure alignment with data protection, accessibility, and cyber security standards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Identify and articulate non-standard requirements early, particularly where D365 may require configuration or workaround solutions</span><br></li>\n</ul>\n<p><br></p>\n<p> <span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Business Analysis &amp; Requirements Translation</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Act as the lead business analyst for the programme</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Produce high-quality documentation suitable for system configuration</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Validate requirements with stakeholders and ensure shared understanding</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Maintain traceability from business need through to system design</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Procurement, Tendering &amp; Commissioning</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Develop and deliver the procurement strategy (partner and, if required, platform)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Prepare tender documentation, evaluation frameworks, and scoring criteria</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead a transparent, compliant end-to-end procurement process</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Coordinate internal evaluation panels and support decision-making</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead supplier appointment and support contract negotiation</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Implementation Partner Management &amp; Challenge</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Act as the primary interface between VSS and the CRM implementation partner</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ensure delivery against agreed milestones, quality standards, and budget</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Critically review and challenge supplier designs and assumptions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ensure system configuration reflects VSS operating model (not vice versa)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Manage risks, issues, dependencies, and change control processes</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Project Delivery, Governance &amp; Reporting</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Establish and maintain robust project governance structures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Maintain core project artefacts (plans, RAID logs, decision logs, dashboards)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Report regularly to the CRM Review Panel</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Manage dependencies with wider organisational programmes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Maintain pace and focus in a high-demand delivery environment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Stakeholder Engagement &amp; Change Readiness</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Facilitate workshops, consultations, and design sessions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ensure strong engagement across operational and support teams</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Support organisational readiness for system adoption</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Maintain clear, consistent internal communication</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Quality Assurance &amp; Implementation Oversight</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ensure all deliverables meet agreed specifications and standards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Oversee testing processes (UAT, data migration validation, system assurance)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Work closely with Digital &amp; IT to ensure technical compliance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Provide oversight of licensing implications and cost drivers (D365)</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it. </span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Further details of this role are available in the job description &amp; the candidate pack –<a href=\"https://victimsupportscotland.sharepoint.com/:w:/s/digital/IQCccG7xxTKpS6laa9mg_SY3AdMqY0CtEvgZwLxgBJXELXQ?e=JvDUlv\" target=\"_blank\" rel=\"noopener noreferrer\">CRM Project Manager_June 2026.docx</a></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Please note - </span>This post will be subject to a satisfactory<span style=\"color: rgb(224, 62, 45)\"> <span style=\"font-weight: bold\"><span style=\"color: rgb(0, 0, 0)\">PVG/Disclosure</span> </span></span><span style=\"font-weight: bold\">check.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Important Dates:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">The closing date for this job is<span> on <span style=\"color: rgb(0, 0, 0); font-weight: bold\">Monday, 13 July at 5pm. </span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Interviews are provisionally sch<span>eduled for<span style=\"font-weight: bold\"> Monday, 27 July. </span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What we offer</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Holiday</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Pension</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Support</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Discounts</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(35, 111, 161); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Flexibility and development</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"> [email protected]</a></span></p>",
    "compensation": "£47,266 £62,420 (pro-rata)",
    "departmentId": "19107",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "CRM Project Manager (Microsoft Dynamics 365)",
    "departmentLabel": "Digital & IT Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://victimsupportscotland.bamboohr.com/careers/189",
    "employmentStatusLabel": "Fixed-Term contract"
  }
}