Desktop Support Landesk - Alberta, Canada

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          "text": "<p><br /></p><p>Role: Desktop Support Landesk</p><p><br /></p><p>Location: Alberta, Canada</p><p><br /></p><p>Duration: Fulltime</p><p><br /></p><p><br /></p><p>BGV will be done for the selected candidates.</p><p><br /></p><p><br /></p><p>1. \u0007\bPURPOSE OF THE JOB:</p><p><br /></p><p><br /></p><p>Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.</p><p><br /></p><p>Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.</p><p><br /></p><p>Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.</p><p><br /></p><p><br /></p><p>2. PRINCIPAL ACCOUNTABILITIES</p><p><br /></p><p><br /></p><p>Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk</p><p><br /></p><p>MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange</p><p><br /></p><p>Lotus Notes</p><p><br /></p><p>Internet browsers (e.g. Explorer, Netscape, Firefox)</p><p><br /></p><p>VPN and remote dial-in users</p><p><br /></p><p>Support for laptop, desktops, and printers, Fax Machines, Scanners,</p><p><br /></p><p>PDA, and Smartphones</p><p><br /></p><p>Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites</p><p><br /></p><p>On call support during non-business hours in case required</p><p><br /></p><p>Driver license with Vehicle, Using Personal vehicle for official purpose in required situation</p><p><br /></p><p> Flexible to work from different locations in Atlanta &amp; other sites when required.</p><p><br /></p><p>Willing to learn new technologies supported by clients.</p><p><br /></p><p><br /></p><p>3. KNOWLEDGE, SKILLS &amp; EXPERIENCE</p><p><br /></p><p><br /></p><p>3-4 yrs of University education post High school (B.Sc. or Diploma)</p><p><br /></p><p>1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.</p><p><br /></p><p>A + Certification.</p><p><br /></p><p>1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.</p><p><br /></p><p>Dell/Lenovo certification preferred</p><p><br /></p><p>Phone support experience necessary.</p><p><br /></p><p>ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management</p><p><br /></p><p>Technical helpdesk or technical call center experience is necessary.</p><p><br /></p><p>Disciplined, systematic problem solving skills required.</p><p><br /></p><p>Hands-on work experience with the following:</p><p><br /></p><p>Windows Operating systems</p><p><br /></p><p>Clients: Windows7, Windows Vista, Windows XP, Windows 2000</p><p><br /></p><p>Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008</p><p><br /></p><p>Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.</p><p><br /></p><p>ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite</p><p><br /></p><p>User account creation for Active Directory, Exchange Mailboxes, Distribution lists</p><p><br /></p><p>Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk</p><p><br /></p><p>MS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio</p><p><br /></p><p>Internet browsers (e.g. Explorer, Chrome, Firefox),</p><p><br /></p><p>VPN and remote dial-in users</p><p><br /></p><p>Support for laptop, desktops, and printers</p><p><br /></p><p>PDA, blackberry support, All Smart phones</p><p><br /></p><p>Others: Adobe Acrobat and other common desktop common applications used in enterprise.</p><p><br /></p><p><br /></p><p>Please respond with your word resume and requested details:</p><p><br /></p><p><br /></p><p>Full Name :</p><p><br /></p><p>Work Authorization:</p><p><br /></p><p>Contact Number :</p><p><br /></p><p>Email ID :</p><p><br /></p><p>Skype ID:</p><p><br /></p><p>Current location:</p><p><br /></p><p>Willing to relocate :</p><p><br /></p><p>Rate/hr :</p>",
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