Patient Account Specialist I

{
  "content_hash": "921e918415249b06ceae242582a4d0f48f16cdec9f3fea3e519e87993620b353",
  "source_hash": "e28a885743a8a6ba6af84fe7ddf1814ffff654cf15617970a0e0f24ea711150f",
  "last_changed_at": "2026-06-06T12:21:07.776Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Junipero Serra, Daly City, CA, US, Daly City, CA",
    "city": "Junipero Serra",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 36.15,
  "salary_min": 32.08,
  "inferred_at": "2026-06-06T12:21:07.747Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Junipero Serra, Daly City, CA, US, Daly City, CA",
      "city": "Junipero Serra",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9200687423714_1",
    "postDate": "2024-07-05T11:53:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 36.15,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 32.08,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2024-07-05T11:53Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:20Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "499222"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Unlicensed"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "32.08 To 36.15 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Patient Account Specialist I",
    "clientRequisitionID": "2960",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Daly City",
          "postalCode": "94014",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": "Junipero Serra, Daly City, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><p id=\"isPasted\">The Patient Account Specialist I interprets EOBs for correct payment verification, adjustments, and denials. The Patient Account Specialist I is also responsible for handling outstanding claims on aging reports and resolving patient inquiries regarding billing statements and insurance overage-related matters. The Patient Account Specialist I has to maintain up-to-date knowledge about CPT, ICD-10 CM, billing regulations, and payers&#39; requirements. The Patient Account Specialist I has to comply with HIPAA guidelines and maintain confidentiality regarding patient account status and the organization&#39;s financial affairs.</p><h1><u><span style=\"font-size: 14px;\">ESSENTIAL JOB FUNCTIONS:</span></u></h1><ul><li>Reviews, edits, processes and submits electronic and hardcopy claims to various payers (Medicare,&nbsp;Medicaid,&nbsp;Managed&nbsp;Care&nbsp;and&nbsp;Private&nbsp;Insurance)&nbsp;for&nbsp;FQHC&nbsp;(Federally&nbsp;Qualified&nbsp;Health Centers) and FFS (Fee-For-Service) reimbursement to ensure accuracy of payment entries and completeness of charge captured&nbsp;information</li><li>Maintains most up-to-date medical billing information &amp; requirements on (Federally Qualified Health&nbsp;Center)&nbsp;FQHC&nbsp;Medi-Cal&nbsp;&amp;&nbsp;Medicare,&nbsp;State,&nbsp;local&nbsp;programs&nbsp;and&nbsp;private&nbsp;insurances&nbsp;payer</li><li>Reports any problems or payment trends to their supervisor (i.e. charges applied to wrong visit, incorrect billing codes&nbsp;etc.)</li><li>Edits charges/claims detail, corrects charges/claim submission errors</li><li>Researches and resolves outstanding claims on aging reports&nbsp;</li><li>Responds to payer requests and remittance advices &ndash; including, but not limited to, telephone&nbsp;calls, letter responses, appeals, submitting of medical records and additional information as requested &ndash; in a prompt and professional&nbsp;manner</li><li>Under the guidance of Patient Account Specialist II, answers patient inquiries and billing complaints by making adjustments as necessary, exercising all options to obtain claim payments, referring patient inquiries to appropriate staff and ensuring proper&nbsp;follow-up</li><li>Posts charges and submits claims for NEMS physicians&rsquo; hospital&nbsp;visits</li><li>Provides assistance and trainings for Billing Department and also the front desk staff of Member Services, Medical, Dental, Optometry, Laboratory, and Radiology Departments</li><li>Adheres to policies and procedures for billing records&nbsp;retention</li><li>Acts as a liaison between physicians, insurance companies and third party organizations by processing and verifying invoices, ensuring claims reimbursements and auditing patient&nbsp;accounts</li><li>Performs other job duties as required by manager/supervisor</li></ul><br><u><span style=\"font-size: 14px;\"><strong>QUALIFACATIONS:</strong></span></u><ul><li>Completion of an AA/AS degree is required and a 4-year university diploma is&nbsp;preferred</li><li>Working experience in a healthcare or FQHC setting is&nbsp;preferred</li><li>Working experience with Epic PB Resolute is preferred</li><li>Familiar with Medicare, Medicaid, Private insurances, Managed Care (HMO &amp; PPO), CPT, and ICD-10 CM</li><li>Must have excellent analytical and communication&nbsp;skills</li><li>Must be proficient in&nbsp;computer skills</li><li>Ability to write business&nbsp;correspondence</li><li>Strong organizational skills to coordinate multiple, varied billing processes&nbsp;simultaneously</li><li>Upholds high customer service standards in a demanding and complex health care&nbsp;organization</li><li>Demonstrates initiative, resourcefulness, integrity and dedication to timeliness to achieve high customer satisfaction&nbsp;levels</li><li>Self-motivated, diligent, organized, resourceful, responsible, and&nbsp;enthusiastic</li></ul><h1><u><span style=\"font-size: 14px;\">LANGUAGE:</span></u></h1><ul><li>Proficient in written and spoken English and Chinese (Cantonese and/or Mandarin)</li><li>Fluent in other languages is an asset</li></ul><h1><u><span style=\"font-size: 14px;\">STATUS:</span></u></h1><p>This is an FLSA Non-exempt position.&nbsp;<br>This is not an OSHA high-risk position.</p><div><div><div><br></div></div></div><p id=\"isPasted\">NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p>NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).</p><p><br></p></div>\n    </div>\n  \n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200687423714_1",
    "postDate": "2024-07-05T11:53:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 36.15,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 32.08,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2024-07-05T11:53Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:20Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "499222"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Unlicensed"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "32.08 To 36.15 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Patient Account Specialist I",
    "clientRequisitionID": "2960",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Daly City",
          "postalCode": "94014",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": "Junipero Serra, Daly City, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/499222?cid=4fd05b76-19b5-473f-824b-a4416e4e6c8a&ccId=1251876734_2751&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 8699
  },
  "detail_errors": []
}