Principal Service Delivery Manager

{
  "content_hash": "afe94d620748c5caa517097989e3a0b301d3eba63f2580347bff4e48e489518e",
  "source_hash": "61be5f8e1424dcb1c7f1192058a20db8c009166342617617b9da49e1aae5f4eb",
  "last_changed_at": "2026-05-30T06:04:15.308Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "London, EC2V 7HH, United Kingdom",
    "city": "London",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:08.438Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "London, EC2V 7HH, United Kingdom",
      "city": "London",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "268",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19559",
    "locationType": "2",
    "jobOpeningName": "Principal Service Delivery Manager",
    "departmentLabel": "Managed Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": null,
      "postalCode": "EC2V 7HH",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-29",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Principal Service Delivery Manager,  South Based</span></p>\n<p><br></p>\n<p>Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations.</p>\n<p><br></p>\n<p>As a Principal Service Delivery Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved.</p>\n<p><br></p>\n<p>This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management.</p>\n<p><br></p>\n<p>Key Responsibilities</p>\n<ul>\n<li>Build and maintain strong, senior-level customer relationships.</li>\n<li>Own the end-to-end success of strategic and business-critical customers.</li>\n<li>Ensure services meet contractual commitments, SLAs, and customer expectations.</li>\n<li>Lead and manage onsite service teams.</li>\n<li>Drive customer satisfaction, retention, and advocacy.</li>\n<li>Identify service risks, issues, improvement opportunities, and growth potential.</li>\n<li>Manage customer escalations to timely resolution.</li>\n<li>Report on service performance, customer health, KPIs, and SLAs.</li>\n<li>Collaborate cross-functionally to deliver continual service improvement.</li>\n<li>Contribute to account strategy, communications, and business development.</li>\n<li>Champion a “Our Customer, One Roc” culture and coaching mindset.</li>\n</ul>\n<p><br></p>\n<p>Essential Skills &amp; Experience</p>\n<ul>\n<li>5+ years’ experience in IT service management or large-scale IT service delivery.</li>\n<li>Strong stakeholder management, including C-suite engagement.</li>\n<li>Experience leading or coaching teams.</li>\n<li>Excellent communication, organisation, and customer-focused skills.</li>\n<li>Comfortable in fast-paced, high-pressure environments.</li>\n<li>Eligible and willing to obtain Security Clearance.</li>\n</ul>\n<p><br></p>\n<p>Desirable</p>\n<ul>\n<li>Experience working for a Managed Service Provider (MSP).</li>\n<li>Strong understanding of enterprise technologies.</li>\n<li>Experience driving operational or process improvements.</li>\n</ul>\n<p><br></p>\n<p>Who You Are</p>\n<ul>\n<li>Customer-focused, proactive, and solutions-driven.</li>\n<li>Resilient, adaptable, and commercially aware.</li>\n<li>A collaborative leader with a strong “One Roc” mindset.</li>\n</ul>\n<p> </p>",
    "compensation": null,
    "departmentId": "19559",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Principal Service Delivery Manager",
    "departmentLabel": "Managed Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://roctechnologies.bamboohr.com/careers/268",
    "employmentStatusLabel": "Full-Time"
  }
}