Home › Companies › Indigobooksmusic › Customer Experience Representative
Customer Experience Representative
Indigobooksmusic · Victoria, BC, Canada · Active · CAD 18–CAD 18 / hour · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Indigobooksmusic |
| Title | Customer Experience Representative |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Victoria, BC, Canada |
| Work model | - |
| Employment type | Part Time |
| Salary | CAD 18–CAD 18 / hour |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-05-28 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Indigobooksmusic. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Victoria. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Indigobooksmusic |
| Source | 19188f32-42d4-4db3-bd89-86b81416c6cb |
| ATS provider | SmartRecruiters |
Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning… We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate
WHAT YOU’LL DO
Engage and inspire our customers on the floor Make meaningful connections Create a warm and welcoming environment in our stores Leverage our product to tell stories Add joy to our customers’ lives Curate specific product collections for each customer you meet Leave a lasting impression
WHO YOU ARE
Passionate Enthusiastic Curious Humble Giving Driven
Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.
WELCOME HOME
Full job record
| Job ID | b6c656243b9a38bfe830e49c573257b2b3d75a5a |
| Org ID | 69aa438f-e36a-48fb-ae38-3ce279d09a46 |
| Source ID | 19188f32-42d4-4db3-bd89-86b81416c6cb |
| Board ID | 19188f32-42d4-4db3-bd89-86b81416c6cb |
| Provider | smartrecruiters |
| Provider Job Key | 744000129010954 |
| Title | Customer Experience Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Victoria, BC, Canada |
| Department | Customer Service |
| Team | — |
| Employment Type | part_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | Canada |
| Region | BC |
| City | Victoria |
| Salary Raw | CAD 18.25-18.25 hour |
| Salary Min | 18.25 |
| Salary Max | 18.25 |
| Salary Currency | CAD |
| Salary Period | hour |
| Source URL | https://jobs.smartrecruiters.com/IndigoBooksMusic/744000129010954-customer-experience-representative |
| Apply URL | https://jobs.smartrecruiters.com/IndigoBooksMusic/744000129010954-customer-experience-representative?oga=true |
| First Seen At | 2026-05-31 17:34:32Z |
| Last Seen At | 2026-06-18 10:42:19Z |
| Last Checked At | 2026-06-18 10:42:19Z |
| Last Changed At | 2026-05-31 17:34:32Z |
| Inactive At | — |
| Source Posted At | 2026-05-28 17:45:36Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=indigobooksmusic/date=2026-06-18/2026-06-18T10-42-12-103Z-c5387938b9003e6596a237cf73029ce3f0c987de8f55a47d658fba15ef5ed5b7.json |
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