Licensed Life/Health/Medicare Customer Service Representative

{
  "content_hash": "6532d111ffce7e4aaee2f7f1592a6378a35a5abe34f163c6d7c2577a4ed65fbf",
  "source_hash": "22d888639576363effb30b76b007f62ff169d9cf2b349ae626c0547bbed6b0d1",
  "last_changed_at": "2026-05-30T05:48:12.770Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Medford, Oregon, 97501-1781, United States",
    "city": "Medford",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:07:37.558Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Medford, Oregon, 97501-1781, United States",
      "city": "Medford",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "240",
    "isRemote": null,
    "location": {
      "city": "Medford",
      "state": "Oregon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18444",
    "locationType": "2",
    "jobOpeningName": "Licensed Life/Health/Medicare Customer Service Representative",
    "departmentLabel": "Support Team Member",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Medford",
      "state": "Oregon",
      "postalCode": "97501-1781",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Life/Health/Medicare Customer Service Representative – Medford, OR<br><br>Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">At <span style=\"font-weight: bold\">Insurance Lounge</span>, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.</span><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:</span><br><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Open 7 days a week</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">No-commission salespeople</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Access to quotes from over 100 insurance companies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Flexible shopping: independently or with a licensed agent</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">One of the nation’s fastest-growing insurance agencies</span><br><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Your Role:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Respond to client requests online and by phone professionally and promptly</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Assist agents with appointments, renewals, and new sales</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Conduct outreach to current and prospective clients</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain accurate client records in the database</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Produce high-quality informational materials for clients<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">What We’re Looking For:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Client-facing customer service experience, preferably in life, health or Medicare insurance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Valid Life and Health Oregon insurance license and prior licensed insurance experience</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proficiency in multitasking in a fast-paced, deadline-driven environment</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Familiarity with<br>Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Understanding of CMS rules and compliance requirements, including documentation and communication standards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Competence with MS Office, CRM systems, and multi-line phone systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Aptitude for prioritizing workloads and managing high-volume calls/walk-ins</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Capacity to work independently and complete tasks efficiently</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic</span></li>\n<li>Knowledge of HIPAA privacy requirements and safe handling of sensitive health information</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Patience, empathy and strong communication skills<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Group health, dental, and vision insurance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Retirement plan with company match</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Career progression track</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Generous vacation and sick pay</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Please visit <a target=\"_blank\" rel=\"noopener noreferrer\">www.InsuranceLounge.com</a> to learn more about our unique format.</span></p>",
    "compensation": "$24-26/hr - depends on experience",
    "departmentId": "18444",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Licensed Life/Health/Medicare Customer Service Representative",
    "departmentLabel": "Support Team Member",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://insurancelounge.bamboohr.com/careers/240",
    "employmentStatusLabel": "Full-Time"
  }
}