Ground Control Support Specialist

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><div><div><div><div><div><p style=\"text-align:start;\"><span style=\"color: rgb(13,33,78);font-size: 1.5em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Envision Technology Advisors&rsquo; Ground Control managed services division is seeking customer oriented individuals to provide remote monitoring and support for our customers. Based in our Pawtucket, RI operations center, you will use the latest technologies to deliver top notch technical assistance to customers as they call in.</span></p><h4 style=\"text-align:start;\"><span style=\"color: rgb(13,33,78);font-size: 1.5em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Required Technical and Work Experience</span></h4><ul><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">You must be an excellent communicator, and have unparalleled customer service skills.</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc.</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Have strong troubleshooting skills including a clear process for root cause analysis.</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">2+ years providing help desk or hands-on technical support</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">2+ years experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service.</span></li></ul><h4 style=\"text-align:start;\"><span style=\"color: rgb(13,33,78);font-size: 1.5em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Desired Technical and Work Experience</span></h4><ul><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Experience with Sonicwall or other similar Firewalls</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Experience with MS server operating systems</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Experience with Mac OS, iOS, and Android</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Experience with Virtualization</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Experience with common backup applications (Symantec, Mozy, Veeam)</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Experience with switching and routing</span></li></ul><h4 style=\"text-align:start;\"><span style=\"color: rgb(13,33,78);font-size: 1.5em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Job Duties and Responsibilities</span></h4><ul><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Provide exceptional customer service</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Be an effective communicator and enjoy working with people</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Serve as an administrator for Envision Technology Advisors&rsquo; Ground Control suite of technologies</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Deploy and support a mix of the above technologies for our clients</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Interface with Engineering to escalate issues as needed</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Participate in technical sessions with clients to discover requirements and develop solutions</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Occasionally serve as engineering resource on implementation projects</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Mentor and develop new team members as they come onboard</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Maintain technical certifications as required</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Provide technical training and prepare network documentation for customers as needed</span></li><li dir=\"auto\" style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Shifts available: 1st</span></li></ul><h4 style=\"text-align:start;\"><span style=\"color: rgb(13,33,78);font-size: 1.5em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Education/Certifications</span></h4><ul><li style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Hands-on experience required</span></li><li style=\"margin-left:0px;\"><span style=\"color: rgb(13,33,78);font-size: 1.3em;font-family: Raleway, Arial, Helvetica, sans-serif;\">Certifications / degrees a plus</span></li><li style=\"margin-left:0px;\"><font color=\"#0d214e\" face=\"Raleway, Arial, Helvetica, sans-serif\"><span style=\"font-size: 1.3em;\">Envision Technology Advisors is an equal opportunity&nbsp;</span><span style=\"font-size: 18.2px;\">employer</span><span style=\"font-size: 1.3em;\">, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.&nbsp;</span></font><span style=\"color: transparent;\">&nbsp;all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.&nbsp;</span><span style=\"font-family:Calibri;background:white;\"><span data-ccp-props='{\"201341983\":0,\"335559685\":720,\"335559739\":0,\"335559740\":240}' style=\"color: transparent;\">&nbsp;</span></span></li></ul></div></div></div></div></div></div>\n    </div>\n  \n",
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