Call Center Representative

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    "region": "OH",
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    "datePosted": "2026-05-27T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>At <strong>Apex Service Partners</strong>, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion. <strong> </strong></p>\n<p><strong>Schedule: </strong>Shift hours vary (multiple shift times available for both day and evening)<strong></strong><strong>Location: </strong>In-person at our Warrensville Heights, Cleveland, OH office + some opportunities to work from home<strong></strong><strong>Pay: $17-20</strong> per hour, based on experience</p>\n<p><strong>What You'll Be Doing: </strong></p>\n<ul>\n <li>Answer incoming calls with professionalism, warmth, and efficiency </li>\n <li>Schedule service appointments and maintenance appointments</li>\n <li>Provide exceptional customer support by addressing inquiries and resolving issues </li>\n <li>Maintain accurate records of customer interactions in our system </li>\n <li>Communicate effectively with team members and departments to ensure smooth operations </li>\n <li>Follow up with customers to ensure satisfaction and build lasting relationships </li>\n</ul>\n<p><strong>What You Will Bring: </strong></p>\n<ul>\n <li>Strong communication and problem-solving skills </li>\n <li>Ability to multi-task and work in a fast-paced environment </li>\n <li>A positive, customer-first attitude and a team-oriented mindset </li>\n <li>Basic computer skills and proficiency in scheduling software (training provided) </li>\n <li>Previous customer service experience is preferred but not required – we will train the right candidate! </li>\n</ul>\n<p><strong>What We Offer: </strong></p>\n<ul>\n <li>Comprehensive benefits package, including medical, dental, and vision insurance </li>\n <li>401(k) with company match to invest in your future </li>\n <li>Paid time off (PTO) and holidays for work-life balance </li>\n <li>Flexible shift options</li>\n <li>Ongoing training and career growth opportunities within the company </li>\n <li>A fun, energetic, and supportive team environment </li>\n</ul>",
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    "employmentType": "FULL_TIME",
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