Home › Companies › Eedu Fa Em3 Oraclecloud Com CX 1003 › Lead Associate - Client Success Domestic Representative
Lead Associate - Client Success Domestic Representative
Eedu Fa Em3 Oraclecloud Com CX 1003 · Chicago, IL, United States; US Miami - 1450 Brickell Avenue FL, Miami, FL, US · Remote · Active · $72,000–$97 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eedu Fa Em3 Oraclecloud Com CX 1003 |
| Title | Lead Associate - Client Success Domestic Representative |
| Normalized title | - |
| Department / team | Client Relationship Management |
| Location | Chicago, IL, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $72,000–$97 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-04-06 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eedu Fa Em3 Oraclecloud Com CX 1003. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Chicago. | Open |
| Department jobs | Active postings in Client Relationship Management. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eedu Fa Em3 Oraclecloud Com CX 1003 |
| Source | e7d5a5b4-600a-48ec-99bc-2d32732502c6 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
As a Lead Associate, Client Success, you’ll be instrumental in supporting and expanding our client relationships across a diverse portfolio of our domestic/midmarket clients. This client-facing role combines elements of client success management, customer care and commercial responsibilities to deliver exceptional value across our market-leading survey and data solutions. You will guide clients through every stage of their journey from survey participation to platform adoption, ensuring a seamless experience across phone, email, and digital platforms. You’ll proactively support retention and engagement through outreach, order management, and technical troubleshooting, while also assisting with CRM accuracy and client engagement efforts. Your insights and relationship-building skills will directly impact client satisfaction, retention, and the growth of our business.
The Role
As a Lead Associate, you will be the primary point of contact for your clients, building strong relationships and understanding their data and engagement needs. You’ll guide them through the full lifecycle of our survey and data offerings, from participation through ordering, ensuring a seamless, value-driven experience. You'll identify opportunities to grow existing relationships, collaborating with internal teams to deliver tailored solutions. You’ll also monitor client success metrics, share insights with product and research teams, and stay up to date on best practices to provide timely, relevant guidance. Your work will be essential to strengthening client partnerships and driving WTW’s growth.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Survey Participation Management
Drive and monitor continuous survey participation efforts, including regular outreach via email and phone. Execute survey participation solicitation campaigns during peak cycles. Provide support for general participation questions, including access to survey materials, participant lists, job matching, and portal login assistance. Deliver consistent and timely support with platform training and tutorials. Collaborate with internal teams to align on participation strategies and ensure high completion rates. Keep an impeccable record of client contacts, roles, progress, due dates and progress to completion in the survey management system.
Revenue Growth and Strategic Account Management
Perform proactive outreach to help achieve client retention and revenue goals. Identify opportunities to enrich client relationships and expand our footprint through upselling and cross-selling, focusing on renewals and additional product offerings. Assist in managing and nurturing long-term client relationships to foster repeat business and ensure high renewal rates. Collaborate with internal teams to align account strategies and support revenue growth within key client accounts. Assist with platform access and navigation, including troubleshooting login issues and resolving account lockouts. Conduct client training of key platforms such as the Participation Portal and Compensation Software. Provide support on downloading surveys and directing clients to the right resources for accessing data and position information. Assist with job matching by researching and suggesting potential positions based on client specifications and SME input. Drive measurable improvements in NPS scores and client feedback scores for assigned clients and indirectly for the North America client base.
Client Success & Support
Customer Relationship Management
Maintain and update client and contact records to ensure data accuracy, completeness, and consistency within the CRM system. Monitor and manage data quality by identifying and resolving duplicates, incomplete records, and outdated information. Perform regular audits and data hygiene initiatives to ensure CRM integrity and usability. Survey participation retention and growth Orders and revenue secured Multi-year agreements Client satisfaction Data accuracy Client relationship management Excellent written and verbal communication Active listening Growth mindset Attention to detail
Responsibilities
-
Qualifications
The Requirements
Bachelor's degree in Business Administration, Finance, Economics, or related field. 2–5 years of proven experience in client success, customer service, or a technical support environment, preferably within the financial services industry, with a strong track record of resolving client inquiries efficiently and ensuring compliance with industry regulations.
Demonstrated experience in the field of Human Resources Consulting or HCM, preferably within the domain of Total Rewards
Excellent verbal and written communication skills, with the ability to convey complex information clearly, professionally, and with confidence.
Strong interpersonal skills and a client-first mindset, with a proven ability to resolve issues patiently and empathetically.Technically proficient, with experience troubleshooting digital platform issues and quickly learning new internal systems.
Highly organized, capable of managing multiple communication channels (phone, email, ticketing systems) in a dynamic environment.
Critical thinker and effective problem-solver, able to analyze issues and deliver efficient, client-focused solutions.
Experience with upselling or identifying client needs to promote relevant services or products is a plus.
Familiarity with CRM systems, support ticketing tools, and common office software (e.g., Microsoft Office Suite, Dynamics).
Comfortable working both independently and collaboratively in a fast-paced, client-centric setting.
Meticulous attention to detail when handling and sharing technical materials or documentation with clients.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $72,000.00-$97, 000.00 USD annually.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
Full job record
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| Org ID | fb7be193-7b81-4a79-b4eb-d716831a6298 |
| Source ID | e7d5a5b4-600a-48ec-99bc-2d32732502c6 |
| Board ID | e7d5a5b4-600a-48ec-99bc-2d32732502c6 |
| Provider | oracle_hcm |
| Provider Job Key | 202601848 |
| Title | Lead Associate - Client Success Domestic Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Chicago, IL, United States; US Miami - 1450 Brickell Avenue FL, Miami, FL, US |
| Department | Client Relationship Management |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | IL |
| City | Chicago |
| Salary Raw | Compensation The base salary compensation range being offered for this role is $72,000.00-$97, 000 |
| Salary Min | 72,000 |
| Salary Max | 97 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202601848 |
| Apply URL | https://eedu.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1003/job/202601848 |
| First Seen At | 2026-05-31 18:09:02Z |
| Last Seen At | 2026-06-06 11:42:41Z |
| Last Checked At | 2026-06-06 11:42:41Z |
| Last Changed At | 2026-05-31 18:09:02Z |
| Inactive At | — |
| Source Posted At | 2026-04-06 18:03:43Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eedu.fa.em3.oraclecloud.com|CX_1003/date=2026-06-06/2026-06-06T11-42-11-506Z-65b514209292a1e4bde5a61d7c93b81cdcabfcd416ad8cee24b9caf931edd976.json |
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"ExternalDescriptionStr": "<p><span>As a Lead Associate, Client Success, you’ll be instrumental in supporting and expanding our client relationships across a diverse portfolio of our domestic/midmarket clients. This client-facing role combines elements of client success management, customer care and commercial responsibilities to deliver exceptional value across our market-leading survey and data solutions. You will guide clients through every stage of their journey from survey participation to platform adoption, ensuring a seamless experience across phone, email, and digital platforms. You’ll proactively support retention and engagement through outreach, order management, and technical troubleshooting, while also assisting with CRM accuracy and client engagement efforts. Your insights and relationship-building skills will directly impact client satisfaction, retention, and the growth of our business.</span></p><p><span style=\"background-color:white;color:black;\"><span lang=\"EN-GB\"><strong>The Role</strong></span></span></p><p><span style=\"background-color:white;color:black;font-family:"Arial",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\">As a Lead Associate, you will be the primary point of contact for your clients, building strong relationships and understanding their data and engagement needs. You’ll guide them through the full lifecycle of our survey and data offerings, from participation through ordering, ensuring a seamless, value-driven experience. You'll identify opportunities to grow existing relationships, collaborating with internal teams to deliver tailored solutions. You’ll also monitor client success metrics, share insights with product and research teams, and stay up to date on best practices to provide timely, relevant guidance. Your work will be essential to strengthening client partnerships and driving WTW’s growth.</span></span></p><p style=\"margin-bottom:0in;\"><span>Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin:3.0pt 0in;\"><span><strong>Survey Participation Management</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Drive and monitor continuous survey participation efforts, including regular outreach via email and phone.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Execute survey participation solicitation campaigns during peak cycles.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Provide support for general participation questions, including access to survey materials, participant lists, job matching, and portal login assistance.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Deliver consistent and timely support with platform training and tutorials.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Collaborate with internal teams to align on participation strategies and ensure high completion rates.</span></li><li><p style=\"margin-bottom:3.0pt;margin-right:0in;margin-top:3.0pt;tab-stops:list .5in;\"><span>Keep an impeccable record of client contacts, roles, progress, due dates and progress to completion in the survey management system.</span></p></li></ul><p style=\"margin:3.0pt 0in 3.0pt .5in;\"> </p><p style=\"margin:3.0pt 0in;\"><span lang=\"EN-GB\"><strong>Revenue Growth and Strategic Account Management</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Perform proactive outreach to help achieve client retention and revenue goals.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Identify opportunities to enrich client relationships and expand our footprint through upselling and cross-selling, focusing on renewals and additional product offerings.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Assist in managing and nurturing long-term client relationships to foster repeat business and ensure high renewal rates.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Collaborate with internal teams to align account strategies and support revenue growth within key client accounts.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Assist with platform access and navigation, including troubleshooting login issues and resolving account lockouts.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Conduct client training of key platforms such as the Participation Portal and Compensation Software.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Provide support on downloading surveys and directing clients to the right resources for accessing data and position information.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Assist with job matching by researching and suggesting potential positions based on client specifications and SME input.</span></li><li><p style=\"margin-bottom:3.0pt;margin-right:0in;margin-top:3.0pt;tab-stops:list .5in;\"><span>Drive measurable improvements in NPS scores and client feedback scores for assigned clients and indirectly for the North America client base.</span></p></li></ul><p style=\"margin:3.0pt 0in 3.0pt .5in;\"> </p><p style=\"margin:3.0pt 0in;\"><span><strong>Client Success & Support</strong></span></p><p style=\"margin:3.0pt 0in 3.0pt .5in;\"> </p><p style=\"margin:3.0pt 0in;\"><span><strong>Customer Relationship Management</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Maintain and update client and contact records to ensure data accuracy, completeness, and consistency within the CRM system.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Monitor and manage data quality by identifying and resolving duplicates, incomplete records, and outdated information.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Perform regular audits and data hygiene initiatives to ensure CRM integrity and usability.</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Survey participation retention and growth</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Orders and revenue secured</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Multi-year agreements</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Client satisfaction</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Data accuracy</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Client relationship management</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Excellent written and verbal communication</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Active listening</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Growth mindset</span></li><li style=\"margin-bottom:3.0pt;margin-top:3.0pt;tab-stops:list .5in;\"><span>Attention to detail</span></li></ul>",
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"ExternalQualificationsStr": "<p style=\"margin-bottom:0in;\"><span style=\"color:#7F35B2;\"><span lang=\"EN-GB\">The Requirements</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:black;line-height:normal;\"><span style=\"background-color:white;\"><span lang=\"EN-GB\">Bachelor's degree in Business Administration, Finance, Economics, or related field.</span></span></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">2–5 years of proven experience in client success, customer service, or a technical support environment, preferably within the financial services industry, with a strong track record of resolving client inquiries efficiently and ensuring compliance with industry regulations.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Demonstrated experience in the field of Human Resources Consulting or HCM, preferably within the domain of Total Rewards </span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Excellent verbal and written communication skills, with the ability to convey complex information clearly, professionally, and with confidence.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Strong interpersonal skills and a client-first mindset, with a proven ability to resolve issues patiently and empathetically.Technically proficient, with experience troubleshooting digital platform issues and quickly learning new internal systems.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Highly organized, capable of managing multiple communication channels (phone, email, ticketing systems) in a dynamic environment.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Critical thinker and effective problem-solver, able to analyze issues and deliver efficient, client-focused solutions.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Experience with upselling or identifying client needs to promote relevant services or products is a plus.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Familiarity with CRM systems, support ticketing tools, and common office software (e.g., Microsoft Office Suite, Dynamics).</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Comfortable working both independently and collaboratively in a fast-paced, client-centric setting.</span></p></li><li><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Arial",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\">Meticulous attention to detail when handling and sharing technical materials or documentation with clients.</span></span></p></li></ul><p style=\"margin-bottom:0in;\"><span>This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\"><strong>Compensation and Benefits </strong></span></span></p><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\"><strong>Compensation </strong></span></span></p><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">The base salary compensation range being offered for this role is $72,000.00-$97, 000.00 USD annually.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">This role is also eligible for an annual short-term incentive bonus.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\"><strong>Company Benefits </strong></span></span></p><p style=\"margin-bottom:0in;\"><span>WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</span></p><p style=\"margin-bottom:0in;\"> </p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span lang=\"EN-GB\"><strong>Health and Welfare Benefits:</strong> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span lang=\"EN-GB\"><strong>Leave Benefits:</strong> Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), </span><a href=\"https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcdn-static.findly.com%2Fwp-content%2Fuploads%2Fsites%2F1862%2F2023%2F01%2F31091722%2FWashington-State-Time-Off.pdf&data=05%7C02%7CKatie.Romano%40wtwco.com%7Cf6909639eebc4b08bee708dd930b63fe%7C76e3921f489b4b7e95479ea297add9b5%7C0%7C0%7C638828399307131336%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FK3nxKE7q%2F0%2FH%2B668JhR8oarSajPcu6Nvqkq9A2ETaI%3D&reserved=0\"><span lang=\"EN-GB\">Paid Time Off</span></a><span> (only included for Washington roles)</span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span lang=\"EN-GB\"><strong>Retirement Benefits:</strong> Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.</span></li></ul><p style=\"margin-bottom:0in;\"> </p><p style=\"line-height:107%;margin-bottom:8.0pt;\"><span lang=\"EN-GB\">Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Arial",sans-serif;\"><span lang=\"EN-GB\">At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.</span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Arial",sans-serif;\"><span lang=\"EN-GB\">We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span><strong>EOE, including disability/vets</strong></span></p>",
"InternalQualificationsStr": "<p style=\"margin-bottom:0in;\"><span style=\"color:#7F35B2;\"><span lang=\"EN-GB\">The Requirements</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:black;line-height:normal;\"><span style=\"background-color:white;\"><span lang=\"EN-GB\">Bachelor's degree in Business Administration, Finance, Economics, or related field.</span></span></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">2–5 years of proven experience in client success, customer service, or a technical support environment, preferably within the financial services industry, with a strong track record of resolving client inquiries efficiently and ensuring compliance with industry regulations.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Demonstrated experience in the field of Human Resources Consulting or HCM, preferably within the domain of Total Rewards </span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Excellent verbal and written communication skills, with the ability to convey complex information clearly, professionally, and with confidence.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Strong interpersonal skills and a client-first mindset, with a proven ability to resolve issues patiently and empathetically.Technically proficient, with experience troubleshooting digital platform issues and quickly learning new internal systems.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Highly organized, capable of managing multiple communication channels (phone, email, ticketing systems) in a dynamic environment.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Critical thinker and effective problem-solver, able to analyze issues and deliver efficient, client-focused solutions.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Experience with upselling or identifying client needs to promote relevant services or products is a plus.</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Familiarity with CRM systems, support ticketing tools, and common office software (e.g., Microsoft Office Suite, Dynamics).</span></p></li><li><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Comfortable working both independently and collaboratively in a fast-paced, client-centric setting.</span></p></li><li><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Arial",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\">Meticulous attention to detail when handling and sharing technical materials or documentation with clients.</span></span></p></li></ul><p style=\"margin-bottom:0in;\"><span>This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\"><strong>Compensation and Benefits </strong></span></span></p><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\" lang=\"EN-GB\"><strong>Compensation </strong></span></span></p><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">The base salary compensation range being offered for this role is $72,000.00-$97, 000.00 USD annually.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span lang=\"EN-GB\">This role is also eligible for an annual short-term incentive bonus.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Aptos",sans-serif;\"><span style=\"font-size:10.0pt;line-height:110%;\"><strong>Company Benefits </strong></span></span></p><p style=\"margin-bottom:0in;\"><span>WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</span></p><p style=\"margin-bottom:0in;\"> </p><ul style=\"list-style-type:disc;\"><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span lang=\"EN-GB\"><strong>Health and Welfare Benefits:</strong> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span lang=\"EN-GB\"><strong>Leave Benefits:</strong> Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), </span><a href=\"https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcdn-static.findly.com%2Fwp-content%2Fuploads%2Fsites%2F1862%2F2023%2F01%2F31091722%2FWashington-State-Time-Off.pdf&data=05%7C02%7CKatie.Romano%40wtwco.com%7Cf6909639eebc4b08bee708dd930b63fe%7C76e3921f489b4b7e95479ea297add9b5%7C0%7C0%7C638828399307131336%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=FK3nxKE7q%2F0%2FH%2B668JhR8oarSajPcu6Nvqkq9A2ETaI%3D&reserved=0\"><span lang=\"EN-GB\">Paid Time Off</span></a><span> (only included for Washington roles)</span></li><li style=\"margin-bottom:0in;tab-stops:list .5in;\"><span lang=\"EN-GB\"><strong>Retirement Benefits:</strong> Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.</span></li></ul><p style=\"margin-bottom:0in;\"> </p><p style=\"line-height:107%;margin-bottom:8.0pt;\"><span lang=\"EN-GB\">Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Arial",sans-serif;\"><span lang=\"EN-GB\">At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.</span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span style=\"font-family:"Arial",sans-serif;\"><span lang=\"EN-GB\">We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</span></span></p><p style=\"margin-bottom:0in;\"> </p><p style=\"margin-bottom:0in;\"><span><strong>EOE, including disability/vets</strong></span></p>",
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