Account Manager

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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">About Clix</span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\">Since 2011, Clix has built a reputation on performance-driven digital marketing for clients across dozens of industries. We keep our clients' strategies ahead of the curve so they stay competitive and achieve the business and marketing objectives that matter most. Our Account Managers are a critical part of how that happens.</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">About the Role</span><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\">The Account Manager at Clix is an intelligent digital marketing consultant and relationship owner. The best people in this role are knowledgeable problem-solvers with a charismatic, proactive approach to client engagement. They stay ahead of their accounts, build relationships that genuinely stick, and treat proactive outreach as the job, not an afterthought. You are the client's primary advocate and the internal driver of account health, satisfaction, and growth.</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\">This role is focused on retention, client health, and steady growth in client value. Success is measured by client satisfaction, retention rates, NPS, and the incremental growth of each account under your management.</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"font-weight: bold\">Core Responsibilities</span><br></span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Own the client relationship across your entire portfolio. Be the point of contact clients trust, reach out proactively before issues surface, and make sure they consistently feel informed, supported, and valued.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Lead recurring client meetings with a prepared agenda, meaningful updates, and clear next steps. Follow through on every commitment.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Stay on top of account health across your portfolio. Know which accounts are growing, which are stable, and which need attention, and act accordingly.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Coordinate with internal SEO, PPC, creative, and development teams to ensure accurate execution of planned work and clear communication of results.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Translate performance data into clear, client-ready insights that connect marketing activity to business outcomes.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Identify opportunities for expanded services when supported by client needs and data. Partner with business development on the right opportunities for clients.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Collect and act on client feedback, including NPS. Use it to strengthen relationships and keep internal teams informed.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Apply AI and productivity tools to improve the quality and efficiency of your communications, reporting, and client preparation.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Flag risks early and work collaboratively with your team to get ahead of them.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Maintain accurate account documentation and ensure all services remain aligned with statements of work.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Invest in your own professional development, particularly in digital marketing, AI, and emerging technologies that are reshaping how we serve clients and operate as a team.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"font-weight: bold\">Ideal Education and Experience</span><br></span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Bachelor's degree in marketing, business, communications, or a related field. Equivalent experience considered.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">3 to 5 years of direct client-facing account management experience in a digital marketing environment (SEO, PPC, paid social, or website projects), with a demonstrated track record of retention and growth.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">A proven ability to build and maintain strong client relationships through proactive outreach, genuine curiosity about your clients' businesses, and consistent follow-through.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Strong organizational skills with the ability to manage multiple accounts and competing priorities without dropping the ball.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">A confident, personable communicator who can simplify complex topics, read the room, and handle difficult conversations with clarity and composure.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Active user of AI tools to improve output quality and efficiency. Not just familiar with them.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Basic business acumen with the ability to connect marketing performance to client objectives and business outcomes. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Strong Preference</span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"font-weight: bold\">Industry:</span> Candidates with experience as an agency account manager as well as managing digital marketing client relationships across service-based B2B businesses (i.e., professional services, home services, manufacturing, etc.).</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> We operate remote-first but place a high value on in-person connection, both internally and with clients. Strong preference for candidates based in the Greater St. Louis or Little Rock, AR areas for this reason.</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Critical Competencies</span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Client Relationship Ownership</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Proactive Communication and Follow Through</span><br></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Analytical Thinking and Data Interpretation</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Independence and Problem Solving</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Collaboration and Internal Coordination</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Growth Orientation focused on long-term client value</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Why Clix?</span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">A remote-first environment built for self-driven individuals who thrive on ownership and critical thinking.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Competitive compensation and comprehensive benefits package.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Matching 401(k) and generous PTO.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Strategic involvement in pod and company level initiatives.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Margin and performance based bonus opportunities.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Tools and autonomy to drive client success.</span></li>\n</ul>",
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