Night Auditor Front Desk Agent Full Time

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    "requisitionDescription": "<div><div><div><div><div><div><div><div id=\"isPasted\"><p><strong>SUMMARY</strong></p><p><strong>Hotel LBI Night Auditor &amp; Front Desk Agent</strong></p><p><strong>11p-7am&nbsp; 2 nights&nbsp; 3p-11p&nbsp; 3 nights</strong></p><p><strong>$18.00The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. &nbsp;In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.</strong></p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><p><strong>Guest Service</strong></p><ul><li>Maintains guest service as the driving philosophy of the operation</li><li>Personally demonstrates a commitment to guest service in responding promptly to guests&rsquo; needs</li><li>Committed to making sure every guest is satisfied</li><li>Meets or exceeds guest satisfaction measures</li><li>Ensures hotel standards and services contribute to the delivery of consistent guest service</li><li>Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards</li></ul><p><strong>Front Desk Operations</strong></p><ul><li>Greet all guests (internal and external)</li><li>Process guest reservations, registration (check-in) and departures (check-outs)</li><li>Offer guest assistance at every opportunity</li><li>Respond to all guest requests efficiently</li><li>Ensure guest satisfaction by following through on requests and other needs</li><li>Provide information to guests about hotel policies, services, and amenities</li><li>Provide information, directions, and other assistance as needed about the local area</li><li>Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.</li><li>Handles collection efforts of all in-house balances and notifies management of potential liabilities</li><li>Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned</li><li>Maintain daily logs and checklists</li><li>Effectively communicate all pertinent information to other employees within the department</li><li>Effectively communicate all pertinent information to other departments (Housekeeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.</li><li>Assist in all other areas of the operation including PBX/Swithboard, bellman, or concierge services, reservations and other areas as necessary</li><li>Comply with all standards and regulations to encourage safe and efficient hotel operations</li><li>Maintain regular attendance in compliance with company policy</li><li>Maintain high standards of personal appearance and grooming in accordance with company policy</li><li>Approach all encounters with guests and employees in a friendly, service-oriented manner</li><li>Maintain and organize work area regularly</li><li>Other duties as required</li></ul><p><strong>Night Audit Operations</strong></p><ul><li>Closing and balancing room accounts</li><li>Counting and balancing cash and credit card receipts/transactions</li><li>Balance all department transactions</li><li>Maintain/balance all direct bill accounts</li><li>Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.</li><li>Print and distribute various audit reports</li><li>Complete all audit checklists and logs</li><li>Close the business days and start new business cycle</li></ul><p><strong>QUALIFICATIONS</strong></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. &nbsp; The requirements listed below are representative of the knowledge, skill, and/or ability required. &nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><strong>EDUCATION and/or EXPERIENCE</strong></p><p>High School diploma or equivalent, plus relative experience in customer service</p><p><strong>LANGUAGE AND MATHEMATICAL SKILLS</strong></p><ul><li>Ability to read and speak English and comprehend simple instructions, short correspondence, and memos</li><li>Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees</li><li>Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property</li><li>Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals. &nbsp;Ability to compute rates, ratio, and percent and to draw and interpret bar graphs</li></ul><p><strong>CERTIFICATES, LICENSES AND REGISTRTATIONS</strong></p><p>None required at this time</p><p><strong>PHYSICAL DEMANDS / WORK ENVIRONMENT</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls: and talk or hear</li><li>Frequently required to reach with hands and arms</li><li>Occasionally required to stoop, kneel or crouch</li><li>Occasionally lift and / or move up to 50 pounds</li><li>Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.</li></ul><p>&nbsp;</p></div></div></div></div></div></div></div></div>\n",
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