Client Support Specialist

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  "last_changed_at": "2026-05-30T06:08:15.723Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Quarry Bay, HK, HK, Hong Kong",
    "city": "Quarry Bay",
    "region": "HK",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
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  "inferred_at": "2026-06-06T10:33:14.328Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Quarry Bay, HK, HK, Hong Kong",
      "city": "Quarry Bay",
      "region": "HK",
      "country": null,
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      "confidence": 0.8
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    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "20",
    "isRemote": null,
    "location": {
      "city": "Quarry Bay",
      "state": "HK"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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    },
    "departmentId": "18472",
    "locationType": "2",
    "jobOpeningName": "Client Support Specialist",
    "departmentLabel": "Client Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Quarry Bay",
      "state": "HK",
      "postalCode": "HK",
      "addressCountry": "Hong Kong"
    },
    "datePosted": "2024-08-23",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
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    "description": "<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif; font-weight: bold;\">Introduction</span></p>\n<p><br></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\">Currenxie is a financial technology company for borderless businesses. Founded in 2014, our Global Account platform offers businesses of all sizes a single finance app for global growth. Features include multi-currency digital wallets, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value innovative technology, user experience, and service.</span></p>\n<p><br></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\">We are an ambitious and rapidly growing company led by an entrepreneurial and collaborative team. We offer our people an opportunity to be part of building a new financial services platform for a borderless world, and to learn and progress in a friendly, dynamic and multi-cultural environment.</span></p>\n<p><br></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\">We are seeking an enthusiastic Client Support Specialist to join our world-class client service team in our head office in Hong Kong. This role leverages a dynamic hybrid work approach, with 4 days per week spent collaborating in-office to drive maximum productivity and innovation.</span></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> </span></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif; font-weight: bold;\">Your role &amp; responsibilities</span></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> </span></p>\n<ul>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Onboarding new clients: assist new clients to understand how to use their Global Account and set them up for success with Currenxie.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Communication across the business: communicate with the Compliance, Operations, Technology, and Marketing teams to convey client feedback and sentiments.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Problem-solving and support: resolve client related issues with your own expertise and the help of the other members of the Currenxie team.</span></li>\n</ul>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> </span></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif; font-weight: bold;\">Your skills and experience</span></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> </span></p>\n<ul>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Problem solving skills: candidates will be required to demonstrate the ability to autonomously solve problems as new products, processes, and clients are introduced to the platform.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Ability to take responsibility: candidates need to have a personality type that embraces taking full responsibility for their tasks.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Work ethic: enthusiastic, motivated, and proactive approach to work.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Interpersonal skills: personable, approachable, and comfortable communicating with people from diverse cultures. </span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Workflow management: ability to multi-task, prioritise and manage deadlines on a daily basis.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> Communication: Fluent English is required.</span></li>\n<li><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"> University degree and two years’ experience in finance or customer service preferred.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #333333; font-size: 15px; font-family: Inter, sans-serif;\"><em>Data collected will be treated in strict confidence and used for recruitment purpose only.<br>Currenxie does not accept unsollicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Currenxie.</em></span></p>",
    "compensation": null,
    "departmentId": "18472",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Support Specialist",
    "departmentLabel": "Client Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://currenxie.bamboohr.com/careers/20",
    "employmentStatusLabel": "Full-Time"
  }
}