LiveOps Associate (24/7 Operations & Moderation)

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    "region": "Metro Manila",
    "country": "Philippines",
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    "departmentLabel": "Support",
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    "datePosted": "2026-05-05",
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      "city": "Makati",
      "state": "Metro Manila",
      "country": "Philippines",
      "countryId": "169"
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re looking for a <span style=\"font-weight: bold\">LiveOps Associate</span> to support the day-to-day operations of the platform and ensure Kumu runs smoothly 24/7.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role covers <span style=\"font-weight: bold\">moderation, backend processing, and real-time operational support</span>. You will monitor platform activity, respond to issues, and execute tasks that keep the system, creators, and users running without disruption.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is an <span style=\"font-weight: bold\">execution-driven role</span>—you are expected to act quickly, maintain high standards, and ensure issues are resolved in real time.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Remote<br><span style=\"font-weight: bold\">Schedule:</span> Shifting (including nights, weekends, and holidays)</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You’ll Own</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">1. Platform Monitoring &amp; Moderation</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Monitor live streams, in-app activities, and user behavior</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Enforce platform policies and take action on violations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Respond quickly to issues impacting user experience or safety</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">2. Backend Processing</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Execute operational tasks (e.g., payouts, adjustments, account actions)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure accuracy and timeliness of all processing tasks</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Flag inconsistencies or anomalies for review</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">3. Real-Time Operations Support</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as the first line of response for platform issues</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Escalate critical problems with clear context and urgency</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coordinate with internal teams to resolve incidents</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">4. Reporting &amp; Visibility</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain clear logs of actions taken and issues encountered</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide structured updates during and after shifts</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Surface recurring issues and suggest improvements</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What Good Looks Like</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Issues are identified and resolved quickly with minimal escalation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Platform runs smoothly with minimal disruption</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Tasks are completed accurately and on time</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communication is clear, timely, and actionable</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Patterns and risks are proactively flagged</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfortable working <span style=\"font-weight: bold\">shifting schedules (24/7 coverage)</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong attention to detail and ability to follow processes</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to act quickly and make sound decisions in real time</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Good communication skills (clear and concise)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Tech-savvy; able to navigate multiple tools and systems</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in moderation, operations, or support is a plus</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">How You Work</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You take ownership of issues until they are resolved</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You act quickly and decisively in real-time situations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You communicate clearly—especially during incidents</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You follow processes, but also flag when something isn’t working</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You stay focused under pressure</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why This Role Matters</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Kumu operates 24/7—and this role ensures the platform remains safe, reliable, and seamless for users and creators at all times.</span></p>",
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