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    "requisitionDescription": "<div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><p id=\"isPasted\" style=\"margin: 0in 0in 11.25pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">At LendingPoint, we believe that everyone deserves to feel the power of possibilities. As an online fintech company, we&rsquo;ve created advanced consumer, small business, and merchant point-of-sale lending solutions to unlock access to affordable loans and empower those working to build their financial potential. By creating technology that sees your potential, we&rsquo;re driving a better lending and borrowing experience by finding more reasons to say &ldquo;yes.&rdquo;</span></p><p style=\"margin: 0in 0in 8pt; line-height: 16.05px; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">More than just a job, LendingPoint is an exciting career choice where you&rsquo;ll bring your expertise and experience to a talented team focused on fostering positive new customer experiences that inspire loyalty.</span></span></span></span></span></span></span></span></p><p style=\"margin: 0in 0in 11.25pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 14px;\"><span style=\"box-sizing: border-box;\">Are we speaking about you? &nbsp;Then keep reading.</span></span></span></span></span></span></p><p><strong>What&rsquo;s in it for You? &nbsp;</strong></p><ul><li>Great compensation + bonus potential&nbsp;</li><li>Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more! &nbsp;</li><li><strong>COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE</strong> for most medical plans!&nbsp;</li><li>Team Oriented Fast-Paced Fun Environment&nbsp;</li><li>Dedicated and experienced Management Team&nbsp;</li><li>High Lending Capabilities&nbsp;</li><li>On-going sales training and investment in our employees</li></ul><p><br></p><p><strong>What You&rsquo;ll Do Day to Day:&nbsp;</strong></p><ul><li>Serve as the first point of contact for employees/users seeking technical assistance over the phone, via email, computer chat, or in person.</li><li>Provide exceptional technical assistance with a positive, helpful, and customer-service oriented attitude at all times.</li><li>Manage Help Desk tickets in a timely manner.</li><li>Respond to users who have computer, telephone and office equipment related inquiries in a timely manner.</li><li>Analyze user inquiries, perform necessary research, and provide solutions to complex end-user problems, or appropriately escalate to higher tier resources for resolution.</li><li>Perform troubleshooting techniques through diagnostic techniques and pertinent questions to resolve technical hardware and/or software issues.</li><li>Determine the best solution based on the issue and details provided by the user.</li><li>Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.</li><li>Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.</li><li>Participate in new user/terminated user process management which includes but is not limited to setting up or removing computer hardware, software, and user accounts.</li><li>Maintain inventory of system hardware based on work log volume and usage needs and make recommendations to improve department efficiencies.</li><li>Document processes and procedures for various IT Department needs</li><li>Identify and suggest possible procedural improvements.</li><li>Image computers manually or using imaging software.</li><li>Respond to on-call system related issues (e.g., software, computer and building access).</li><li>Support conference room/AV management equipment needs.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Background &amp; Experience: &nbsp;</strong></p><ul><li>High school diploma is required.</li><li>3+ years of strong helpdesk and customer service experience.</li><li>2 Years of professional experience in operating system configuration.</li><li>2 Years of professional experience in equipment troubleshooting.</li><li>Working knowledge of personal computers (Windows, MacOS).</li></ul></div></div></div>\n",
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