Site Operations Manager/Practice Manager- Concierge Primary Care

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    "location": {
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      "state": "Florida",
      "postalCode": "33139",
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    "datePosted": "2026-05-13",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Level:</span> Manager</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Miami Beach</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Compensation:</span> $123,000 target</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">About Us</span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">At <a href=\"https://privatemedical.org/who-private-medical-serves/\" target=\"_blank\" rel=\"noopener noreferrer\">Private Medical</a> we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">About You</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">As the Site Operations Manager at Private Medical, you will be the driving force behind the overall success of your designated site. You will be responsible for the seamless day-to-day operations, ensuring the delivery of exceptional care to our valued members and fostering a positive and productive work environment for your team. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">This role requires a proactive and results-oriented individual with strong leadership, organizational, and problem-solving skills. You will directly manage the Patient Care Administrators (PCAs) and work collaboratively with the Lead Physician and Regional Nurse Manager to uphold our clinical mission and service standards.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Required:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">5 + years of progressive experience in healthcare operations management, preferably in a concierge or private practice setting.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Bachelor's degree required. Ideally in a healthcare administration, business administration, or a related field.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Proven experience in leading and managing teams, including direct performance management responsibilities.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Strong understanding of healthcare operations, patient service standards, and regulatory compliance (OSHA, HIPAA).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Excellent organizational, problem-solving, and decision-making skills.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Exceptional communication, interpersonal, and conflict resolution abilities.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Demonstrated ability to identify inefficiencies, implement improvements, and drive positive change.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Experience managing budgets and controlling operational costs.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Advanced proficiency with Apple products and electronic health records (EHRs)</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Skills we're looking for:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Member‑centric, hospitality‑forward orientation; sets and reinforces clear behavioral standards.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Data‑informed operator with a continuous improvement mindset; able to iterate systems and structures for reliability and flexibility.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Collaborative leader who elevates clinical partners; decisive, fair, and transparent in performance management.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Strong leadership presence with the ability to motivate and inspire a team.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Proactive and results-oriented with a focus on achieving operational goals.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Excellent communication and interpersonal skills with the ability to build strong relationships.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Ability to work independently and collaboratively within a team environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">High level of professionalism, integrity, and discretion.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">Adaptable and resilient in a fast-paced environment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Operational Excellence:</span> Oversee all aspects of daily site operations, ensuring efficient workflows and optimal resource utilization to support clinical activities and member needs.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Staff Management &amp; Leadership:</span> Provide direct supervision and performance management for Patient Care Administrators (PCAs), including the full employee lifecycle: recruitment, onboarding, training, performance reviews, and off-boarding.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Scheduling &amp; Coverage:</span> Develop and manage staff schedules, PTO requests, and coverage plans to ensure adequate staffing levels and uninterrupted service delivery.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Clinical Mission Support:</span> Work closely with the Lead Physician and Regional Nurse Manager as clinical advisors to ensure operational processes align with clinical protocols and facilitate the delivery of high-quality patient care.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Member Experience, Panel Management &amp; Retention:</span> Champion a member-centric approach, ensuring the delivery of exceptional service standards. Proactively address member concerns, manage service recovery efforts, and contribute to member retention strategies.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Performance Monitoring &amp; Improvement:</span> Identify site inefficiencies, underperformance, and potential challenges. Escalate these issues to central leadership with proposed solutions and resource needs to drive continuous improvement and site success.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Clinical Collaboration:</span> Maintain a strong and collaborative working relationship with the Lead Physician and Regional Nurse Manager, leveraging their clinical expertise for informed decision-making regarding site operations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Positive Office Culture:</span> Cultivate a positive, collaborative, and supportive work environment. Act as the first point of contact for staff concerns and facilitate conflict resolution effectively.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Compliance &amp; Safety:</span> Ensure the site adheres to all safety, OSHA, and HIPAA regulations and internal policies. Oversee the implementation and maintenance of compliance protocols.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Staffing Strategy and Efficiency:</span> Partner with leadership to analyze staffing needs, develop efficient and cost-effective staffing models, and implement strategies to ensure appropriate coverage across all clinical sites.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Budget Management:</span> Manage the site's operating budget, including expenses related to moonlighting, meals, supplies, vendor payments, and employee appreciation initiatives, ensuring responsible resource allocation.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Quality Improvement Initiatives:</span> Lead and participate in quality improvement initiatives, utilizing data to identify trends, implement evidence-based practices, and measure outcomes.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Real Estate and Technology:</span> Maintain the office space, technology, and peripherals in excellent working order and appearance. Collaborate with the Real Estate and Information Technology departments to ensure consistently high standards.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\"><span style=\"font-weight: bold\">Organizational Contribution:</span> Actively participate in assigned committees, projects and tasks to support site and organizational needs. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: georgia, palatino; font-size: 12pt\">At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.</span></p>",
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