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    "ExternalDescriptionStr": "<p><i><span lang=\"NL\"><strong>Ben jij nieuwsgierig naar de toekomst van klantcontact, data en AI? Krijg je energie van samenwerken met verschillende stakeholders en het realiseren van innovatie? Dan is deze rol iets voor jou!</strong></span></i></p><p><span lang=\"NL\">Bij Conduent zetten we volop in op innovatie, data en AI om de klantervaring continu te verbeteren. Daarom zijn wij op zoek naar een Product Owner – Customer Intelligence &amp; AI die een sleutelrol speelt in de verdere ontwikkeling, implementatie en adoptie van ons Speech Analytics platform.</span></p><p><span lang=\"NL\">In deze functie ben jij de verbindende schakel tussen operationele teams, onze Data &amp; Innovation-afdeling en onze technologiepartner. Je zorgt ervoor dat de oplossing optimaal aansluit op de behoeften van onze klanten, medewerkers en business. Je vertaalt operationele uitdagingen en kansen naar concrete verbeteringen, use cases en productontwikkelingen.</span></p><p><span lang=\"NL\">Wat ga je doen?</span></p><ul style=\"list-style-type: disc;\"><li><span lang=\"NL\">Je bent verantwoordelijk voor het functioneel beheer en de doorontwikkeling van ons Speech Analytics platform.</span></li><li><span lang=\"NL\">Je fungeert als eerste aanspreekpunt richting onze softwarepartner.</span></li><li><span lang=\"NL\">Je haalt wensen, behoeften en feedback op bij stakeholders binnen de organisatie.</span></li><li><span lang=\"NL\">Je vertaalt businessbehoeften naar functionele requirements, user stories en verbeterinitiatieven.</span></li><li><span lang=\"NL\">Je ontwikkelt en implementeert nieuwe use cases die bijdragen aan een betere klant- en medewerkerervaring.</span></li><li><span lang=\"NL\">Je bewaakt de adoptie van het platform en stimuleert actief het gebruik binnen de organisatie.</span></li><li><span lang=\"NL\">Je werkt nauw samen met de Projectmanager en de afdeling Data &amp; Innovation om inzichten uit klantinteracties om te zetten naar concrete verbeteringen en innovatieve toepassingen.</span></li><li><span lang=\"NL\">Je coördineert testen, validaties en implementaties van nieuwe functionaliteiten.</span></li><li><span lang=\"NL\">Je verzorgt workshops, demo’s en kennissessies voor stakeholders en gebruikers.</span></li><li><span lang=\"NL\">Je draagt bij aan de productvisie en roadmap voor speech analytics, conversational AI en andere innovatieve klantcontactoplossingen.</span></li></ul><p>&nbsp;</p><p><span lang=\"NL\"><strong>Wat breng je mee?</strong></span></p><ul style=\"list-style-type: disc;\"><li><span lang=\"NL\">Ervaring als Product Owner, Functioneel Beheerder, Business Analist of vergelijkbare functie.</span></li><li><span lang=\"NL\">Ervaring binnen klantcontact, customer experience (CX) of contactcenteromgevingen.</span></li><li><span>Affiniteit met speech analytics, AI, data-analyse of business intelligence-oplossingen.</span></li><li><span lang=\"NL\">Je beschikt over sterke communicatieve en stakeholdermanagementvaardigheden.</span></li><li><span lang=\"NL\">Je weet gemakkelijk verbinding te maken met verschillende afdelingen en niveaus binnen een organisatie.</span></li><li><span lang=\"NL\">Je kunt businessvraagstukken vertalen naar praktische en werkbare oplossingen.</span></li><li><span lang=\"NL\">Je werkt zelfstandig, proactief en gestructureerd.</span></li><li><span lang=\"NL\">Je hebt een analytische mindset en bent in staat om data en inzichten te vertalen naar verbeteracties.</span></li><li><span lang=\"NL\">Je bent nieuwsgierig naar technologische ontwikkelingen en ziet kansen waar anderen uitdagingen zien.</span></li><li><span lang=\"NL\">Je krijgt energie van innovatie en verandering.</span></li><li><span lang=\"NL\">Ervaring met het samenwerken met externe softwareleveranciers is een pré</span></li><li><p><span lang=\"NL\">Kennis van Agile- of Scrum-methodieken is een pré.</span></p><p>&nbsp;</p></li></ul><p>&nbsp;</p><p><span lang=\"NL\">&nbsp;<strong>Wat wij bieden!</strong>&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span lang=\"NL\">Een leuk enthousiast team waar iedereen meeviert met alle successen;</span></li><li><span lang=\"NL\">Pensioenregeling, reiskostenvergoeding, WGA-hiaatverzekering, collectiviteitskorting op aanvullende zorgverzekering en een employee referral bonus program.</span></li><li><span lang=\"NL\">25 vakantiedagen, 2 dagen extra bonus wanneer je niet ziek bent geweest gedurende het jaar;</span></li><li><span lang=\"NL\">Hybride werken;</span></li><li><span lang=\"NL\">Samenwerken met collega's met verschillende achtergronden, van schoolverlater t/m senior manager;</span></li><li><span lang=\"NL\">Er is veel ruimte voor jouw eigen ideeën en initiatieven;</span></li><li><span lang=\"NL\">Kantoren in het centrum van Rotterdam, Tilburg en Almere, goed te bereiken met het OV;</span></li><li><span lang=\"NL\">Toegang tot meer dan 1000 trainingen in onze eigen Conduent University om elke dag een beetje beter te worden.&nbsp;</span></li></ul><p style=\"margin-left: 18pt;\">&nbsp;</p><p style=\"margin-left: 18pt;\"><i><span lang=\"NL\"><strong>Je krijgt de kans om direct invloed uit te oefenen op hoe Conduent AI en data inzet om klantcontact slimmer, efficiënter en waardevoller te maken. Je werkt op het snijvlak van technologie, operatie en innovatie en speelt een belangrijke rol in de ontwikkeling van oplossingen die dagelijks impact hebben op duizenden klantinteracties. Samen bouwen we aan de toekomst van klantcontact. Lijkt je dit interessant? We horen graag van je!</strong></span></i></p>",
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