Vice President of Operations - QSR

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    "description_html": "<h3><b>Role Mission</b></h3><p>To lead, scale, and optimize a high-performing multi-unit QSR portfolio by bridging the gap between corporate strategy and frontline execution. The VP of Operations will be responsible for driving <b>Average Unit Volume </b>and <b>EBITDA growth</b> while fostering a \"People-First\" culture that leverages 2026’s cutting-edge restaurant technology.</p><hr><h3><b>Key Responsibilities</b></h3><h4><b>1. Operational Excellence & Tech Integration</b></h4><ul><li><p><b>Unified Commerce Oversight:</b> Lead the operational rollout of unified platforms (kiosks, mobile apps, AI-voice drive-thrus) ensuring a frictionless \"Smart Kitchen\" workflow.</p></li><li><p><b>Throughput Optimization:</b> Implement BOH automation tools (AI demand forecasting, automated portioning) to maximize \"Time-to-Window\" efficiency and offset labor volatility.</p></li><li><p><b>Standardization:</b> Develop and enforce a \"First 90 Days\" playbook for new restaurant openings (NSOs) and acquisitions to ensure brand consistency from Day 1.</p></li></ul><h4><b>2. Financial Stewardship & Unit Economics</b></h4><ul><li><p><b>P&L Mastery:</b> Total accountability for the portfolio’s P&L. You must speak the language of \"Margin per Ticket\" and \"Prime Cost\" (aiming for the 60% industry gold standard).</p></li><li><p><b>Data Stewardship:</b> Maintain a \"Zero-Incident\" mindset by using real-time analytics to monitor food safety, labor compliance, and inventory waste.</p></li><li><p><b>Strategic Scaling:</b> Partner with the Development team to identify underperforming units and execute \"Right-Sizing\" or turnaround initiatives.</p></li></ul><h4><b>3. Cultural Leadership & Workforce Strategy</b></h4><ul><li><p><b>Talent Bench Strength:</b> Lead and mentor a team of Regional/District Managers. Your success is measured by the retention and promotion rate of your field leaders.</p></li><li><p><b>Modern Labor Strategy:</b> Implement digital onboarding and \"Time-to-Competency\" training programs to stabilize a fluctuating labor market.</p></li><li><p><b>Hospitality First:</b> Ensure that technology supports, rather than replaces, the human element of service. You are the chief protector of the guest experience.</p></li></ul><hr><h3><b>Key Performance Indicators (The \"Scorecard\")</b></h3><ul><li><p><b>Financial:</b> AUV Growth, EBITDA Margin, and Prime Cost % (COGS + Labor).</p></li><li><p><b>Speed:</b> Drive-thru/Window \"Speed of Service\" (SOS) and Order Accuracy.</p></li><li><p><b>Growth:</b> Successful NSO/Acquisition integration timelines.</p></li><li><p><b>People:</b> Manager Retention Rate and Employee Net Promoter Score (eNPS).</p></li><li><p><b>Guest:</b> Customer Satisfaction (CSAT) and Repeat Visit Rate.</p></li></ul><hr><h3><b>Required Experience & Qualifications</b></h3><ul><li><p><b>Tenure:</b> 12+ years of progressive leadership in QSR or Fast Casual; at least 5 years at the Director or VP level overseeing 50+ units.</p></li><li><p><b>Technical Literacy:</b> Proficiency with modern QSR tech stacks (e.g., Toast, Brink, Olo, AI-voice integration, and automated scheduling tools).</p></li><li><p><b>Acquisition Muscle:</b> Proven experience integrating M&A targets or scaling a brand from regional to national.</p></li><li><p><b>Education:</b> Bachelor’s degree in Business or Hospitality; MBA preferred.</p></li><li><p><b>Travel:</b> Ability to travel up to 50% to conduct high-frequency operational audits and site visits.</p></li></ul><p></p>",
    "description_text": "Role Mission\n To lead, scale, and optimize a high-performing multi-unit QSR portfolio by bridging the gap between corporate strategy and frontline execution. The VP of Operations will be responsible for driving Average Unit Volume and EBITDA growth while fostering a \"People-First\" culture that leverages 2026’s cutting-edge restaurant technology.\n Key Responsibilities\n 1. Operational Excellence & Tech Integration\n Unified Commerce Oversight: Lead the operational rollout of unified platforms (kiosks, mobile apps, AI-voice drive-thrus) ensuring a frictionless \"Smart Kitchen\" workflow.\n Throughput Optimization: Implement BOH automation tools (AI demand forecasting, automated portioning) to maximize \"Time-to-Window\" efficiency and offset labor volatility.\n Standardization: Develop and enforce a \"First 90 Days\" playbook for new restaurant openings (NSOs) and acquisitions to ensure brand consistency from Day 1.\n 2. Financial Stewardship & Unit Economics\n P&L Mastery: Total accountability for the portfolio’s P&L. You must speak the language of \"Margin per Ticket\" and \"Prime Cost\" (aiming for the 60% industry gold standard).\n Data Stewardship: Maintain a \"Zero-Incident\" mindset by using real-time analytics to monitor food safety, labor compliance, and inventory waste.\n Strategic Scaling: Partner with the Development team to identify underperforming units and execute \"Right-Sizing\" or turnaround initiatives.\n 3. Cultural Leadership & Workforce Strategy\n Talent Bench Strength: Lead and mentor a team of Regional/District Managers. Your success is measured by the retention and promotion rate of your field leaders.\n Modern Labor Strategy: Implement digital onboarding and \"Time-to-Competency\" training programs to stabilize a fluctuating labor market.\n Hospitality First: Ensure that technology supports, rather than replaces, the human element of service. You are the chief protector of the guest experience.\n Key Performance Indicators (The \"Scorecard\")\n Financial: AUV Growth, EBITDA Margin, and Prime Cost % (COGS + Labor).\n Speed: Drive-thru/Window \"Speed of Service\" (SOS) and Order Accuracy.\n Growth: Successful NSO/Acquisition integration timelines.\n People: Manager Retention Rate and Employee Net Promoter Score (eNPS).\n Guest: Customer Satisfaction (CSAT) and Repeat Visit Rate.\n Required Experience & Qualifications\n Tenure: 12+ years of progressive leadership in QSR or Fast Casual; at least 5 years at the Director or VP level overseeing 50+ units.\n Technical Literacy: Proficiency with modern QSR tech stacks (e.g., Toast, Brink, Olo, AI-voice integration, and automated scheduling tools).\n Acquisition Muscle: Proven experience integrating M&A targets or scaling a brand from regional to national.\n Education: Bachelor’s degree in Business or Hospitality; MBA preferred.\n Travel: Ability to travel up to 50% to conduct high-frequency operational audits and site visits.",
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      "datePosted": "2026-03-10",
      "description": "<h3><b>Role Mission</b></h3><p>To lead, scale, and optimize a high-performing multi-unit QSR portfolio by bridging the gap between corporate strategy and frontline execution. The VP of Operations will be responsible for driving <b>Average Unit Volume </b>and <b>EBITDA growth</b> while fostering a \"People-First\" culture that leverages 2026’s cutting-edge restaurant technology.</p><hr><h3><b>Key Responsibilities</b></h3><h4><b>1. Operational Excellence & Tech Integration</b></h4><ul><li><p><b>Unified Commerce Oversight:</b> Lead the operational rollout of unified platforms (kiosks, mobile apps, AI-voice drive-thrus) ensuring a frictionless \"Smart Kitchen\" workflow.</p></li><li><p><b>Throughput Optimization:</b> Implement BOH automation tools (AI demand forecasting, automated portioning) to maximize \"Time-to-Window\" efficiency and offset labor volatility.</p></li><li><p><b>Standardization:</b> Develop and enforce a \"First 90 Days\" playbook for new restaurant openings (NSOs) and acquisitions to ensure brand consistency from Day 1.</p></li></ul><h4><b>2. Financial Stewardship & Unit Economics</b></h4><ul><li><p><b>P&L Mastery:</b> Total accountability for the portfolio’s P&L. You must speak the language of \"Margin per Ticket\" and \"Prime Cost\" (aiming for the 60% industry gold standard).</p></li><li><p><b>Data Stewardship:</b> Maintain a \"Zero-Incident\" mindset by using real-time analytics to monitor food safety, labor compliance, and inventory waste.</p></li><li><p><b>Strategic Scaling:</b> Partner with the Development team to identify underperforming units and execute \"Right-Sizing\" or turnaround initiatives.</p></li></ul><h4><b>3. Cultural Leadership & Workforce Strategy</b></h4><ul><li><p><b>Talent Bench Strength:</b> Lead and mentor a team of Regional/District Managers. Your success is measured by the retention and promotion rate of your field leaders.</p></li><li><p><b>Modern Labor Strategy:</b> Implement digital onboarding and \"Time-to-Competency\" training programs to stabilize a fluctuating labor market.</p></li><li><p><b>Hospitality First:</b> Ensure that technology supports, rather than replaces, the human element of service. You are the chief protector of the guest experience.</p></li></ul><hr><h3><b>Key Performance Indicators (The \"Scorecard\")</b></h3><ul><li><p><b>Financial:</b> AUV Growth, EBITDA Margin, and Prime Cost % (COGS + Labor).</p></li><li><p><b>Speed:</b> Drive-thru/Window \"Speed of Service\" (SOS) and Order Accuracy.</p></li><li><p><b>Growth:</b> Successful NSO/Acquisition integration timelines.</p></li><li><p><b>People:</b> Manager Retention Rate and Employee Net Promoter Score (eNPS).</p></li><li><p><b>Guest:</b> Customer Satisfaction (CSAT) and Repeat Visit Rate.</p></li></ul><hr><h3><b>Required Experience & Qualifications</b></h3><ul><li><p><b>Tenure:</b> 12+ years of progressive leadership in QSR or Fast Casual; at least 5 years at the Director or VP level overseeing 50+ units.</p></li><li><p><b>Technical Literacy:</b> Proficiency with modern QSR tech stacks (e.g., Toast, Brink, Olo, AI-voice integration, and automated scheduling tools).</p></li><li><p><b>Acquisition Muscle:</b> Proven experience integrating M&A targets or scaling a brand from regional to national.</p></li><li><p><b>Education:</b> Bachelor’s degree in Business or Hospitality; MBA preferred.</p></li><li><p><b>Travel:</b> Ability to travel up to 50% to conduct high-frequency operational audits and site visits.</p></li></ul><p></p>",
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