Field Service Supervisor

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    "Title": "Field Service Supervisor",
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    "JobSchedule": "Full time",
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        "Longitude": "-95.28369",
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        "TownOrCity": "Houston",
        "AddressLine1": "7045 N. Loop 610 East",
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        "LocationName": "US, TX, Houston, Cummins Southern Plains"
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    "ExternalDescriptionStr": "\r\n<p>We are looking for a talented <strong>Field Service Supervisor </strong>to join our team specializing in <strong>Service </strong>in <strong>Houston, TX.&nbsp;</strong></p>\r\n<p><strong>In this role, you will make an impact in the following ways:</strong></p>\r\n<ul>\r\n <li>Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day‑to‑day blockers.</li>\r\n <li>Elevate team capability through coaching, real‑time feedback, and structured performance reviews that drive skill growth and accountability.</li>\r\n <li>Accelerate issue resolution by providing first‑level technical support and escalating effectively to ensure rapid, accurate fixes.</li>\r\n <li>Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.</li>\r\n <li>Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.</li>\r\n <li>Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.</li>\r\n <li>Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first‑time fix).</li>\r\n <li>Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.</li>\r\n</ul>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.",
    "ExternalPostedStartDate": "2026-05-05T15:32:32+00:00",
    "ExternalQualificationsStr": "<p><strong>Additional Information: </strong></p><ul><li>Demonstrates a strong commitment to safety and promotes a safety‑first culture.</li><li>Available 24/7/365 to support internal and external customers as business needs require.</li><li>Exhibits a strong work ethic with a high level of reliability and professionalism.</li><li>Maintains excellent time and attendance, ensuring consistent operational support.</li><li>Works effectively as a team member, contributing positively to team goals and collaboration.</li></ul><p> </p><p><strong>Compensation: </strong></p><p>Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.</p>",
    "InternalQualificationsStr": "<p><strong>Additional Information: </strong></p><ul><li>Demonstrates a strong commitment to safety and promotes a safety‑first culture.</li><li>Available 24/7/365 to support internal and external customers as business needs require.</li><li>Exhibits a strong work ethic with a high level of reliability and professionalism.</li><li>Maintains excellent time and attendance, ensuring consistent operational support.</li><li>Works effectively as a team member, contributing positively to team goals and collaboration.</li></ul><p> </p><p><strong>Compensation: </strong></p><p>Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.</p>",
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        "Longitude": "-97.67189",
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    "ExternalResponsibilitiesStr": "<p><strong>To be successful in this role you will need the following: </strong></p><ul><li>Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO—and make data‑driven trade‑offs.</li><li>Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.</li><li>Build trusted customer relationships; translate needs into timely, customer‑centric solutions.</li><li>Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.</li><li>Ensure accountability with transparent metrics, ownership, and follow‑through on commitments.</li><li>Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.</li><li>Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.</li><li>Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.</li><li>Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.</li><li>Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.</li><li>Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.</li><li>Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.</li></ul><p><br /><br /><strong>Education, Licenses, Certifications:</strong></p><ul><li>College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. </li><li>This position may require licensing for compliance with export controls or sanctions regulations. <br /> </li></ul><p><strong>Experience: </strong></p><ul><li>Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</li></ul>",
    "InternalResponsibilitiesStr": "<p><strong>To be successful in this role you will need the following: </strong></p><ul><li>Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO—and make data‑driven trade‑offs.</li><li>Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.</li><li>Build trusted customer relationships; translate needs into timely, customer‑centric solutions.</li><li>Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.</li><li>Ensure accountability with transparent metrics, ownership, and follow‑through on commitments.</li><li>Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.</li><li>Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.</li><li>Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.</li><li>Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.</li><li>Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.</li><li>Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.</li><li>Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.</li></ul><p><br /><br /><strong>Education, Licenses, Certifications:</strong></p><ul><li>College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. </li><li>This position may require licensing for compliance with export controls or sanctions regulations. <br /> </li></ul><p><strong>Experience: </strong></p><ul><li>Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</li></ul>",
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