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Customer Care Representative

0bda4390 8437 4f29 B06b C3b8252df97a 19000101 000001 · Shelton, CT, US, Shelton, CT · Active · $19–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0bda4390 8437 4f29 B06b C3b8252df97a 19000101 000001
TitleCustomer Care Representative
Normalized title-
Department / team-
LocationShelton, CT, United States
Work model-
Employment typeFull Time
Salary$19–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 0bda4390 8437 4f29 B06b C3b8252df97a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Shelton.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0bda4390 8437 4f29 B06b C3b8252df97a 19000101 000001
Source785cf342-6763-43c8-9e05-0a947107f06d
ATS providerADP Workforce Now Recruiting

Description

Join our Culture of Caring! Mission: With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care. Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Customer Care Representative to join our team. The pay range for this role will depend on experience and qualifications. Schedule : Monday through Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks and 2 flex days Position Summary: This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties. Essential Job Duties and Responsibilities: Answer telephone calls to schedule appointments for new or current patients. Outbound calls to schedule appointments. Reviews preps, follows scheduling guidelines and prescreens patients appropriately. Verifies and updates patient demographic data and insurance coverage while scheduling appointments. Respects patient confidentiality by adhering to HIPAA standards. Follows up with patients through various communication channels. Knowledge, Skills and Abilities: Ability to multi-task and function in a fast paced, high call volume environment. Demonstrates initiative in problem solving and resolving customer satisfaction issues Excellent organizational skills Customer service skills - empathetic, active listener, who has strong follow through skills Proficient computer skills and data entry skills Critical thinking – the ability to think creatively, problem solve and work independently Educational Requirements: High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience Work Smart, Live Well : The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home. Health Benefits: Medical and Prescription Drug Coverage Dental Coverage Vision Coverage Health Savings Account (HSA) with Matching Employer Contribution Additional Benefits: Generous Paid Time Off (PTO) Paid Holidays 401(k) Plan with Employer Contribution Annual Profit-Sharing Plan Contribution Paid Opt-Out Benefit Option Basic Life and Accident Insurance Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!

Full job record

Job IDb601e5899be800f3d95f4cf57e323bb37de8d390
Org ID5610be87-b12a-41b9-88fb-fc83580ca0da
Source ID785cf342-6763-43c8-9e05-0a947107f06d
Board ID785cf342-6763-43c8-9e05-0a947107f06d
Provideradp_workforcenow
Provider Job Key959538
TitleCustomer Care Representative
Normalized Title—
Statusactive
Activeyes
Location TextShelton, CT, US, Shelton, CT
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCT
CityShelton
Salary Raw19 To 21 (USD) Hourly
Salary Min19
Salary Max21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bda4390-8437-4f29-b06b-c3b8252df97a&ccId=19000101_000001&lang=en_US&type=JS&jobId=959538&jwId=9201535722747_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bda4390-8437-4f29-b06b-c3b8252df97a&ccId=19000101_000001&lang=en_US&type=JS&jobId=959538&jwId=9201535722747_1
First Seen At2026-05-31 18:38:23Z
Last Seen At2026-06-06 12:15:50Z
Last Checked At2026-06-06 12:15:50Z
Last Changed At2026-06-06 12:15:50Z
Inactive At—
Source Posted At2026-05-20 21:55:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0bda4390-8437-4f29-b06b-c3b8252df97a|19000101_000001/date=2026-06-06/2026-06-06T12-15-42-552Z-5d8cf8d8e4cb1744a5e6c6e6881d6089e1e824a1b1447eb821b3d25ba7f65091.json
Event Fields
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  "last_changed_at": "2026-06-06T12:15:50.218Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-family: georgia, serif; font-size: 16px;\">Join our Culture of Caring!</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Mission:</strong></span><span style=\"font-family: georgia, serif; font-size: 16px;\">&nbsp;With every action we take, <strong>Advanced Radiology Consultants</strong> is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\"><br>Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Customer Care Representative to join our team. The pay range for this role will depend on experience and qualifications.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\"><br><strong>Schedule</strong>:&nbsp;</span><span style=\"font-size: 16px; font-family: georgia, serif;\">Monday through Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks and 2 flex days</span></p><p class=\"msonormal\" style=\"margin-right:72px;tab-stops:26.4px;text-autospace:none;\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><br></span></p><p class=\"msonormal\" style=\"margin-right: 72px;\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Position Summary:</strong></span></p><p class=\"msonormal\" style=\"margin-bottom: 10px; background: white;\"><span style=\"font-size: 16px; font-family: georgia, serif;\">This customer service oriented&nbsp;role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in&nbsp;a friendly, welcoming, and timely&nbsp;manner while verifying patient information and executing pre-screening duties.</span></p><p class=\"msonormal\" style=\"margin-right: 72px;\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Essential Job Duties and Responsibilities:</strong></span></p><ul><li style=\"font-size: 16px; font-family: georgia, serif;\">Answer telephone calls to schedule appointments for new&nbsp;or current&nbsp;patients.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Outbound calls to schedule appointments.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Reviews preps, follows scheduling guidelines and prescreens patients appropriately.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Verifies and updates patient demographic data and insurance coverage while scheduling appointments.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Respects patient confidentiality by adhering to HIPAA standards.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Follows up with patients through various communication channels.</li></ul><div><p class=\"msonormal\" style=\"margin-right: 72px;\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Knowledge, Skills and Abilities:</strong></span></p><ul style=\"margin-top: 0px;\" type=\"disc\"><li style=\"font-size: 16px; font-family: georgia, serif;\">Ability to multi-task and function in a fast paced, high call volume environment.</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Demonstrates initiative in problem solving and resolving customer satisfaction issues</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Excellent organizational skills</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Customer service skills - empathetic, active listener, who has strong follow through skills</li><li style=\"font-size: 16px; font-family: georgia, serif;\">Proficient computer skills and <span style=\"text-indent: -18px;\">data entry skills</span></li><li style=\"font-size: 16px; font-family: georgia, serif;\">Critical thinking &ndash; the ability to think creatively, problem solve and work independently</li></ul><p class=\"msonormal\" style=\"margin-right: 72px;\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Educational Requirements:</strong></span></p><ul style=\"list-style-position: inside; margin-top: 0px; margin-left: 0px; padding-top: 0px; padding-left: 0px;\"><li style=\"font-size: 16px; font-family: georgia, serif;\">High school diploma or general education degree (GED)</li><li style=\"font-size: 16px; font-family: georgia, serif;\">One year related experience and/or training; or equivalent combination of education and experience</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Work Smart, Live Well</strong></span><span style=\"font-family: georgia, serif; font-size: 16px;\">: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.<br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: georgia, serif;\"><strong>Health Benefits:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Medical and Prescription Drug Coverage</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Dental Coverage</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Vision Coverage</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Health Savings Account (HSA) with Matching Employer Contribution&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\"><br> <strong>Additional Benefits:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Generous Paid Time Off (PTO)</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Paid Holidays</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">401(k) Plan with Employer Contribution</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Annual Profit-Sharing Plan Contribution</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Paid Opt-Out Benefit Option</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: georgia, serif;\">Basic Life and Accident Insurance<br>&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\">Advanced Radiology is an<strong><em>&nbsp;</em></strong><em>Equal Opportunity Employer,&nbsp;</em>offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!</span></p></div></div></div>\n",
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