Customer Care Professional - Soft Sales

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  "last_changed_at": "2026-05-31T19:06:35.438Z",
  "active_status": "active"
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    "raw": "Work at Home - Winston Salem, NC 27106; 7730 North Point Blvd, Winston Salem, NC, 27106, USA",
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  "inferred_at": "2026-06-21T10:06:02.055Z",
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  "detail": {
    "city": "Winston Salem",
    "jobId": 198290,
    "level": "Experienced",
    "endDate": "",
    "legalId": 187,
    "isHotJob": false,
    "jobShift": "Day",
    "jobTitle": "Customer Care Professional - Soft Sales",
    "location": "Work at Home - Winston Salem, NC 27106",
    "startDate": "",
    "clientCode": "0YD24",
    "remoteType": "",
    "description": "<p style=\"margin-bottom:11px;text-align:center;\"><span style=\"font-size:16px;\"><strong>Customer Care Professional - Soft Sales</strong></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Reports to:  </span></span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\"> Director of Staffing Operations</span></span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Supervises:</span></span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">  N/A</span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Summary Statement:</span></span></span></b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">   The Customer Care Professional supports a remote contact center environment by responding to inquiries, resolving issues, and educating customers across multiple communication channels. </span></span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Essential Job Functions</span></span></span></b></span></span></span></p>\n\n<ul style=\"list-style-type:square;\">\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Build and maintain positive relationships with customers to foster repeat business.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Maintain accurate records of customer interactions and follow-up actions in the CRM system.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Adhere to company policies, procedures, and performance standards.</span></span></span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Collaborate with team members to improve processes and contribute to a positive work environment.</span></span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Marginal Job Functions</span></span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Assist other personnel as time and knowledge permit.</span></span></span></span></span></span></li>\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Participate in training and meetings as requested.</span></span></span></span></span></span></li>\n\t<li style=\"text-align:justify;margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Perform other duties as assigned.</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"> </p>",
    "jobCategory": "Customer Service",
    "salaryRange": "$13.00 - $14.00 Hourly",
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    "positionType": "Full Time",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Care Professional - Soft Sales\",\"identifier\":\"J0YD24198290\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/8B43E6E34C5D5C9AA3D07BB04DBEB909/jobs/198290\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8B43E6E34C5D5C9AA3D07BB04DBEB909\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":13,\"maxValue\":14,\"unitText\":\"\"}},\"datePosted\":\"2026-01-22\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: Work at Home - Winston Salem, NC 27106Position Type: Full TimeEducation Level: High SchoolSalary Range: $13.00 - $14.00 HourlyJob Shift: DayJob Category: Customer ServiceCustomer Care Professional - Soft Sales\\n\\n \\n\\nReports to:   Director of Staffing Operations\\n\\nSupervises:  N/A\\n\\nSummary Statement:   The Customer Care Professional supports a remote contact center environment by responding to inquiries, resolving issues, and educating customers across multiple communication channels. \\n\\nEssential Job Functions\\n\\n\\n\\tProvide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.\\n\\tActively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.\\n\\tUtilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.\\n\\tBuild and maintain positive relationships with customers to foster repeat business.\\n\\tMeet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.\\n\\tMaintain accurate records of customer interactions and follow-up actions in the CRM system.\\n\\tAdhere to company policies, procedures, and performance standards.\\n\\tCollaborate with team members to improve processes and contribute to a positive work environment.\\n\\n\\nMarginal Job Functions\\n\\n\\n\\tAssist other personnel as time and knowledge permit.\\n\\tParticipate in training and meetings as requested.\\n\\tPerform other duties as assigned.\\n\\n\\n QualificationsSkills, Knowledge, and Abilities\\n\\n\\n\\tMust have excellent communication and interpersonal skills.\\n\\tMust have a strong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tMust have a basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tMust be proficient in handling multiple tasks in a fast-paced environment.\\n\\tMust have the ability to work independently and as part of a team.\\n\\tMust have basic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills are a plus.\\n\\tMust be able to work flexible hours.\\n\\tMust be able to make decisions with varying amounts of guidance.\\n\\tMust ne able to follow non-technical/technical directions.\\n\\tMust be able to work under a tight deadline and have the ability to handle frequent changes in procedures.\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nEducation and Work Experience\\n\\n\\n\\tHA high school diploma, GED or equivalent is required. \\n\\tSome business classes, vocational/technical training is preferred.\\n\\tA minimum of 1 year of experience in a customer service call center position is required.\\n\\tA minimum of 1 year of sales experience, preferably in soft sales, or upselling in a customer service environment is required.\\n\\n\\nISO 5.3 Organizational Roles, Responsibilities and Authorities\\n\\nIFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.\\n\\nEEO Statement\\n\\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.\",\"responsibilities\":\"Customer Care Professional - Soft Sales\\n\\n \\n\\nReports to:   Director of Staffing Operations\\n\\nSupervises:  N/A\\n\\nSummary Statement:   The Customer Care Professional supports a remote contact center environment by responding to inquiries, resolving issues, and educating customers across multiple communication channels. \\n\\nEssential Job Functions\\n\\n\\n\\tProvide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat.\\n\\tActively listen to customers' needs and offer solutions that best meet their preferences or resolve issues.\\n\\tUtilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner.\\n\\tBuild and maintain positive relationships with customers to foster repeat business.\\n\\tMeet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates.\\n\\tMaintain accurate records of customer interactions and follow-up actions in the CRM system.\\n\\tAdhere to company policies, procedures, and performance standards.\\n\\tCollaborate with team members to improve processes and contribute to a positive work environment.\\n\\n\\nMarginal Job Functions\\n\\n\\n\\tAssist other personnel as time and knowledge permit.\\n\\tParticipate in training and meetings as requested.\\n\\tPerform other duties as assigned.\\n\\n\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"IFB Solutions\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=8B43E6E34C5D5C9AA3D07BB04DBEB909\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"7730 North Point Blvd\",\"addressLocality\":\"Winston Salem\",\"addressRegion\":\"NC\",\"postalCode\":27106,\"addressCountry\":\"USA\"}},\"qualifications\":\"Skills, Knowledge, and Abilities\\n\\n\\n\\tMust have excellent communication and interpersonal skills.\\n\\tMust have a strong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tMust have a basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tMust be proficient in handling multiple tasks in a fast-paced environment.\\n\\tMust have the ability to work independently and as part of a team.\\n\\tMust have basic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills are a plus.\\n\\tMust be able to work flexible hours.\\n\\tMust be able to make decisions with varying amounts of guidance.\\n\\tMust ne able to follow non-technical/technical directions.\\n\\tMust be able to work under a tight deadline and have the ability to handle frequent changes in procedures.\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nEducation and Work Experience\\n\\n\\n\\tHA high school diploma, GED or equivalent is required. \\n\\tSome business classes, vocational/technical training is preferred.\\n\\tA minimum of 1 year of experience in a customer service call center position is required.\\n\\tA minimum of 1 year of sales experience, preferably in soft sales, or upselling in a customer service environment is required.\\n\\n\\nISO 5.3 Organizational Roles, Responsibilities and Authorities\\n\\nIFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.\\n\\nEEO Statement\\n\\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.\",\"experienceRequirements\":\"Skills, Knowledge, and Abilities\\n\\n\\n\\tMust have excellent communication and interpersonal skills.\\n\\tMust have a strong ability to listen, identify customer needs, and recommend appropriate solutions.\\n\\tMust have a basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).\\n\\tMust be proficient in handling multiple tasks in a fast-paced environment.\\n\\tMust have the ability to work independently and as part of a team.\\n\\tMust have basic computer skills, including experience with Microsoft Office and CRM systems.\\n\\tBilingual (English/Spanish) communications skills are a plus.\\n\\tMust be able to work flexible hours.\\n\\tMust be able to make decisions with varying amounts of guidance.\\n\\tMust ne able to follow non-technical/technical directions.\\n\\tMust be able to work under a tight deadline and have the ability to handle frequent changes in procedures.\\n\\n\\nPhysical Demands:\\n\\n\\n\\tLifting, carrying, pushing, and pulling objects and materials up to 10 lbs.\\n\\tExtended periods of oral communication\\n\\tHearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tSpeaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone\\n\\tExtended periods at a keyboard or workstation\\n\\tFrequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)\\n\\tFrequent placing &amp; turning motions, such as sorting, filing, and retrieving\\n\\tInfrequent twisting or bending at the waist or reaching overhead\\n\\n\\nEducation and Work Experience\\n\\n\\n\\tHA high school diploma, GED or equivalent is required. \\n\\tSome business classes, vocational/technical training is preferred.\\n\\tA minimum of 1 year of experience in a customer service call center position is required.\\n\\tA minimum of 1 year of sales experience, preferably in soft sales, or upselling in a customer service environment is required.\\n\\n\\nISO 5.3 Organizational Roles, Responsibilities and Authorities\\n\\nIFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.\\n\\nEEO Statement\\n\\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
    "educationLevel": "High School",
    "qualifications": "<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Skills, Knowledge, and Abilities</span></span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must have excellent communication and interpersonal skills.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must have a strong ability to listen, identify customer needs, and recommend appropriate solutions.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must have a basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must be proficient in handling multiple tasks in a fast-paced environment.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must have the ability to work independently and as part of a team.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must have basic computer skills, including experience with Microsoft Office and CRM systems.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual (English/Spanish) communications skills are a plus.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must be able to work flexible hours.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must be able to make decisions with varying amounts of guidance.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must ne able to follow non-technical/technical directions.</span></span></span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#444444;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Must be able to work under a tight deadline and have the ability to handle frequent changes in procedures.</span></span></span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Physical Demands:</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Extended periods of oral communication</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Extended periods at a keyboard or workstation</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Frequent typing &amp; operation of keyboard equipment (computer, calculator, etc.)</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Frequent placing &amp; turning motions, such as sorting, filing, and retrieving</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Infrequent twisting or bending at the waist or reaching overhead</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">Education and Work Experience</span></span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;list-style-type:square;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">HA high school diploma, GED or equivalent is required. </span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">Some business classes, vocational/technical training is preferred.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">A minimum of 1 year of experience in a customer service call center position is required.</span></span></span></span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">A minimum of 1 year of sales experience, preferably in soft sales, or upselling in a customer service environment is required.</span></span></span></span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">ISO 5.3 Organizational Roles, Responsibilities and Authorities</span></span></span></b></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.</span></span></span></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">EEO Statement</span></span></span></b></span></span></span></p>\n\n<p style=\"text-align:justify;margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Arial, sans-serif;\">In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.</span></span></span></span></span></span></p>",
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