Casino Host

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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\"><strong>SUMMARY</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Responsible for developing a base of high-level players and ensuring that they receive personal attention and quality service, in accordance with the company&rsquo;s established marketing strategy.&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style=\"font-size:16px;\">Recruits new high-level players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, on and offsite functions.&nbsp;</span></li><li><span style=\"font-size:16px;\">Coordinates trips of high-level players to Prairie Flower from outer markets.</span></li><li><span style=\"font-size:16px;\">Assists with the expansion planning of the targeted casino customer base.</span></li><li><span style=\"font-size:16px;\">Represents Prairie Flower Casino in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the company.</span></li><li><span style=\"font-size:16px;\">Develops and sustains working relationships with all guests, particularly high-end players.</span></li><li><span style=\"font-size:16px;\">Responds to the special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.&nbsp;</span></li><li><span style=\"font-size:16px;\">Coordinates with Gaming personnel to introduce new high-level players while communicating their special requests.&nbsp;</span></li><li><span style=\"font-size:16px;\">Coordinates guest reservations for entertainment or hotel requests.</span></li><li><span style=\"font-size:16px;\">Acts as a resource to guests by maintaining a working knowledge of special events.&nbsp;</span></li><li><span style=\"font-size:16px;\">Prepares correspondence, memos, forms, reports and other miscellaneous paperwork.</span></li><li><span style=\"font-size:16px;\">Augments special events through active participation in same.&nbsp;</span></li><li><span style=\"font-size:16px;\">Develops processes and procedures which improve guest service and revenue.</span></li><li><span style=\"font-size:16px;\">Create and present cost/benefit reporting for the executive team, showing analysis of business shifts based on initiatives.</span></li><li><span style=\"font-size:16px;\">Nurtures player relationships by observing and acknowledging special events such as birthdays and anniversaries whenever possible.&nbsp;</span></li><li><span style=\"font-size:16px;\">Records information on new guests and updates computer files as needed.&nbsp;</span></li><li><span style=\"font-size:16px;\">Compiles guest feedback and informs management of findings on a regular basis.&nbsp;</span></li><li><span style=\"font-size:16px;\">Maintains a professional appearance and positive attitude.&nbsp;</span></li><li><span style=\"font-size:16px;\">Responsible for administering responsible gaming information, assisting with self-exclusions, and reporting of suspicious activity and cash movement per Title 31 regulations.</span></li><li><span style=\"font-size:16px;\">Maintains a high level of confidentiality and professionalism.&nbsp;</span></li><li><span style=\"font-size:16px;\">Responds to inquiries or complaints from guests. &nbsp; Resolves Guest complaints in a timely and positive manner.</span></li><li><span style=\"font-size:16px;\">Must be able to work the required work schedule and flexible to change shifts as needed. &nbsp;This will include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.</span></li><li><span style=\"font-size:16px;\">Ensures all safety standards are met and possible safety hazards are quickly resolved.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.5in;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style=\"font-size:16px;\">Minimum of 3 years of related gaming leadership experience required. &nbsp;</span></li><li><span style=\"font-size:16px;\">Bachelor&rsquo;s degree in business, hospitality or other related field preferred.</span></li><li><span style=\"font-size:16px;\">Excellent Guest Service and interpersonal skills required.</span></li><li><span style=\"font-size:16px;\">Must be able to read, write, speak, and understand English. &nbsp;</span></li><li><span style=\"font-size:16px;\">Excellent written and oral communication skills required. &nbsp; Ability to interact and communicate in both group and individual settings. &nbsp;Must be able to collaborate with all levels of the organization on projects and daily needs.</span></li><li><span style=\"font-size:16px;\">Strong organization and analytical skills required. &nbsp;&nbsp;</span></li><li><span style=\"font-size:16px;\">Must be fully competent in Microsoft Office Suite and have experience with industry related software.</span></li><li><span style=\"font-size:16px;\">Ability to read, analyze, and act upon complex documents and reports necessary.</span></li><li><span style=\"font-size:16px;\">Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.</span></li><li><span style=\"font-size:16px;\">Ability to define problems collects data, establish facts, and draw valid conclusions. &nbsp;</span></li><li><span style=\"font-size:16px;\">Must be able to maintain appropriate Gaming License.</span></li><li><span style=\"font-size:16px;\">Must have and maintain a valid driver&#39;s license with a safe driving record.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style=\"font-size:16px;\">While performing the duties of this job, the employee is regularly required to talk or hear. &nbsp;</span></li><li><span style=\"font-size:16px;\">Regularly required to stand, walk, and sit. &nbsp;Using hands grasp, handle, or feel objects, tools or controls.&nbsp;</span></li><li><span style=\"font-size:16px;\">Occasionally required to reach with hands and arms.</span></li><li><span style=\"font-size:16px;\">Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.</span></li><li><span style=\"font-size:16px;\">The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.</span></li><li><span style=\"font-size:16px;\">This casino has an enclosed gaming area where smoking is allowed. &nbsp;Team members may be exposed to a smoking environment in or around this designated smoking area.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. &nbsp;Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>The above description is intended to describe the general nature and level of the role. &nbsp;This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.</p></div></div>\n",
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